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Care for our community, and your career.

Develops, delivers, and maintains comprehensive revenue cycle education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating businesshour escalation schedule for training and competency needs.

Reports to: Director

Instructional Design & Facilitation: Builds structured education programs emphasizing HEART Values, handson demonstrations, microtrainings, workflow simulations, and competency assessments tailored to multiple learning styles.

Regulatory & Compliance Expertise: Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles.

Technical Proficiency: Advanced knowledge of applicable programs including but not limited to: EMRs, AccuReg, Strata, Quadax, and payer portals; able to train both new and tenured staff.

Coaching & Performance Development: Provides constructive feedback, reinforcement, corrective action support, and confidencebuilding.

Instructional Communication: Breaks down complex processes into clear, digestible steps and adapts teaching for highvolume, highstress environments.

QualityFocused Mindset: Interprets accuracy metrics and QA trends to develop targeted education.

Collaboration & Alignment: Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Revenue Cycle units.

Documentation & Organization: Maintains detailed training records, SOPs, version control, and curriculum documentation.

Owns the full onboarding program, including days 1-90 and all ongoing competency validation.

Maintains rolespecific competency checklists for staff including but not limited to: Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.

Conducts system access walkthroughs, workflow demonstrations, script practice, and scenariobased training.

Develops, updates, and publishes standardized SOPs, workflow maps, and quickreference guides.

Creates downtime procedures and emergency playbooks for Samaritan operations.

Maintains version control and ensures all materials are consistently distributed across shifts and locations.

Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades.

Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance.

Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs.

Performs focused reeducation on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements.

Validates progress and documents improvement, targeting defined errorreduction benchmarks within 60 days.

Communicates unresolved concerns and ongoing patterns to the Supervisor and Director.

Develops training calendars with the Supervisor and Leads to support 24/7 department needs.

Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities.

Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education.

Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes.

Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and MOON/IMM documentation.

Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools.

Troubleshoots user errors during training and escalates systemlevel issues to IT or designated departments.

Manages attendance tracking, LMS assignments, completion logs, and competency validation records.

Monitors required annual regulatory training to ensure compliance.

Maintains documentation for group trainings, 1:1 remediation, and followup outcomes.

Newhire competency pass rates.

Errorreduction outcomes for designated focus areas.

AccuReg accuracy rates (initial, final, and resolution).

Associate's degree required; Bachelor's degree preferred.

2+ years of training/education experience or seniorlevel Patient Access experience.

Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems.

Office and classroom settings; occasional evening sessions to support offshift training.

Standing presentations, computerbased work, and extended periods of instruction.

Exempt (Hourly)

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Samaritan is an Affirmative Action/Equal Opportunity Employer.Women, Minorities, Disabled, and Veterans are encouraged to apply.