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Accounting Software Technical Support Jobs (NOW HIRING)

MGC Diagnostics

$60K - $70K/yr

Software Technical Specialist - MGC Full Time Professional Saint Paul, MN, US Salary Range: $60,000 ... This role provides direct customer support when needed, maintains accurate technical documentation ...

CoreCivic

Technology Support Specialist

Appleton, MN · On-site

They provide hardware and software technical support to users of personal computers and associated equipment. Also they will coordinate technology services, maintenance, and training throughout the ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Atlanta, GA

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Plano, TX

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Wauwatosa, WI

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Plano, TX

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Wauwatosa, WI

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

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Accounting Software Technical Support information

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$14

$26

$44

How much do accounting software technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for accounting software technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is accounting software technical support?

Accounting Software Technical Support refers to the assistance provided to users of accounting software, such as QuickBooks, Xero, or Sage, to help them resolve technical issues, troubleshoot errors, and optimize software performance. Support specialists guide users through software setup, data migration, error resolution, and feature usage. They may also help with software updates, integrations, and ensure that users adhere to best practices for data security and compliance. Their goal is to ensure users can effectively manage their financial data and processes using the accounting software.

What are the key skills and qualifications needed to thrive as accounting software technical support?

To thrive as an Accounting Software Technical Support specialist, you need a solid understanding of accounting principles, technical troubleshooting skills, and often a background in finance or information technology. Familiarity with major accounting software platforms (such as QuickBooks, Xero, or Sage), ticketing systems, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and translate complex technical concepts into accessible solutions. These skills ensure accurate and timely support, leading to higher customer satisfaction and efficient resolution of technical issues.

What are some common challenges faced in an accounting software technical support role, and how can they be effectively managed?

One frequent challenge in Accounting Software Technical Support is troubleshooting complex technical issues that may involve both software bugs and user error. These situations require strong problem-solving skills, patience, and clear communication to guide users through solutions. Additionally, support professionals often need to stay updated on software updates and regulatory changes to provide accurate guidance. Collaborating closely with development teams and providing feedback can also help address recurring issues efficiently. Building a solid knowledge base and fostering teamwork within the support department are key strategies for managing these challenges.

What are popular job titles related to Accounting Software Technical Support jobs?

For Accounting Software Technical Support jobs, the most frequently searched job titles are:

Accounting Software Technical Support jobs near you
Infographic showing various Accounting Software Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

Boone, NC • On-site

ECR Software Corporation
Software Development • 51 - 200 employees
Learn more about ECR Software Corporationexternal

Full-time

Posted 5 days ago

Job description

JOB SUMMARY / DESCRIPTION

The Technical Support Analyst is responsible for providing exceptional support to ECRS customers by troubleshooting and resolving a wide range of software and hardware issues through remote support. This role involves documenting support tickets, identifying bugs, and ensuring the fastest possible resolution while maintaining empathy, courtesy, and professionalism. The analyst will process and manage support tickets in alignment with ECRS policies and standards, delivering excellent technical support to meet customer needs.


RESPONSIBILITIES

  • Offer troubleshooting and root cause analysis services to customers with a current support contract, and identify, prioritize, and resolve technical support issues.
  • Monitor support issues to report software inefficiencies and trends.
  • Communicate with customers and colleagues using the ECRS help desk portal by providing ticket updates at every turn, including but not limited to troubleshooting steps completed, customer requested information, and delivery expectations.
  • Monitor support issues to report software inefficiencies and trends.
  • Work closely with Team Leads, Escalation Managers, Development, QA, Sales, and other teams to ensure superior products and support for customers.
  • Use accounting software to complete replacement orders and return authorizations.
  • Remotely install hardware by utilizing ECRS-provided documentation, as well as manufacturer diagnostic and installation programs, to resolve issues or complete installations.
  • Coordinate with on-site partners to provide on-site support for hardware installation and troubleshooting.
  • Analyze, support, and refine technical documentation.
  • Work at least one week on-call each quarter, non-consecutively.


QUALIFICATIONS

  • Intellectually curious, hardworking, ethical, and energetic — thrives on solving problems.
  • Live in Boone or near Boone and are willing to work in office 5 days a week.
  • Basic IT skills and a genuine love for technology.
  • Experience with technical help desk procedures, customer service, or retail operations.
  • Basic knowledge in at least one of the following: installing, operating, testing, planning, and configuring relevant technologies.
  • Intermediate to advanced root cause analysis and troubleshooting skills.
  • Experience with PC hardware/software repair and correction.
  • Basic understanding of retail environments and operations.
  • Strong work ethic, professional attitude, and a team player.
  • Strong written, verbal, and personal communication skills.
  • Top-tier customer service skills with a drive to produce high-quality work.
  • Ability to manage multiple priorities with flexibility to meet changing needs.
  • Technical certifications are a plus: Qualified Integrated Reseller, CompTIA A+, CompTIA ITF, CompTIA Network+.
  • Proficiency in Spanish is a plus.

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.