ZipRecruiter

Log In

1

Accounting Software Support Specialist Jobs (NOW HIRING)

AxisCare

Software Support Specialist

Waco, TX · On-site

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

AxisCare

Software Support Specialist

Waco, TX · On-site

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

AxisCare

Software Support Specialist

Waco, TX · On-site

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

AxisCare

Software Support Specialist

Waco, TX

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

CAVU ERP

Be Seen First

Accounting Software Implementation & Support Specialist

Edgewater, NJ · On-site

$70K - $85K/yr

... accounting software professional who enjoys working with people and wants to combine their accounting expertise with technology, training, implementation, and customer support. This is a highly ...

next page

Showing results 1-20

All JobsAccounting Software Support Specialist Jobs

Accounting Software Support Specialist information

See salary details

$11

$23

$39

How much do accounting software support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for accounting software support specialist in the United States is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Accounting Software Support Specialist vs Bookkeeping Assistant?

AspectAccounting Software Support SpecialistBookkeeping Assistant
CredentialsBasic accounting knowledge, customer support skillsBasic bookkeeping or accounting coursework, high school diploma
Work EnvironmentCustomer support centers, IT departments, accounting firmsOffice settings, small business environments
Employer & Industry UsageAccounting software companies, financial departmentsSmall businesses, accounting firms, non-profits
Search & Comparison IntentUnderstanding support roles, technical assistanceBookkeeping tasks, daily financial record keeping

The main difference is that an Accounting Software Support Specialist focuses on assisting users with accounting software issues, providing technical support, and troubleshooting. In contrast, a Bookkeeping Assistant handles daily financial record-keeping tasks, such as data entry and reconciling accounts. Both roles require basic accounting knowledge but serve different functions within the accounting and finance industry.

What does an accounting software support specialist do?

An accounting software support specialist assists users with technical issues, troubleshooting, and resolving problems related to accounting software applications. They provide guidance on software features, perform system updates, and may help with training or onboarding, often using support tools like ticketing systems and knowledge bases.

What cities are hiring for Accounting Software Support Specialist jobs?

Cities with the most Accounting Software Support Specialist job openings:

What states have the most Accounting Software Support Specialist jobs?

States with the most job openings for Accounting Software Support Specialist jobs include:

What are popular job titles related to Accounting Software Support Specialist jobs?

For Accounting Software Support Specialist jobs, the most frequently searched job titles are:

Accounting Software Support Analyst

Duluth, GA • On-site, Remote

CINC Systems
Software Development • 11 - 50 employees
Learn more about CINC Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Diagnose and resolve software issues related to accounting functionality, banking, and payment workflows within the Cephai platform.

  • Respond to customer inquiries, reproduce reported issues, and document cases according to internal standards.

  • Create and maintain documentation, author knowledge base articles, and train customers and internal staff on system features and best practices.

Job description

Accounting Software Support Analyst
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
POSITION OVERVIEW
The Accounting Software Support Analyst provides front-line technical support to CINC Systems clients, with a focus on accounting functionality, banking and payment workflows, and financial operations within the Cephai platform. This role diagnoses and resolves software issues, responds to customer inquiries, and documents cases in accordance with internal standards. The Accounting Software Support Analyst reports to the Support Supervisor or Manager and works cross-functionally with Product, Engineering, Training, and Implementation teams.
ABOUT CINC SYSTEMS
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 as the industry’s first SaaS offering, CINC now employs nearly 400 people and serves more than 1,000 management companies across 55,000+ associations, supporting more than 6 million doors.
In January 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and drive rapid product development.
At CINC, innovation drives our growth and our people sustain it. We are proud of our humble, accountable, and team-oriented culture—and we are committed to building products and a workplace that create long-term value for our customers and our team.
RESPONSIBILITIES
Customer Support
  • Reproduce customer-reported accounting and payment issues to determine root cause and identify appropriate corrective action.
  • Resolve customer issues that do not require development team intervention, with particular depth in accounts payable, accounts receivable, bank reconciliation, and financial reporting workflows.
  • Provide accurate, professional responses to customers via email and phone, including step-by-step guidance on system features and workflows.
  • Document and route product modification and defect correction requests to the appropriate internal team and communicate status updates back to the customer.
AI-Assisted Workflows
  • Use enterprise AI tools—including Claude (Anthropic)—to research issues, draft and refine customer communications, and surface relevant knowledge base content.
  • Work within CINC’s AI-powered support ecosystem, including Support Assist (CINC’s AI Support Agent), to support faster and more consistent case resolution.
  • Apply AI-assisted workflows to triage, prioritize, and document cases.
  • Provide structured feedback on AI tool performance to support continuous improvement of prompts, outputs, and team-wide usage.
Documentation and Training
  • Create and maintain internal and customer-facing documentation for frequently asked questions and common issue resolution.
  • Author knowledge base articles for both internal and external audiences, ensuring content is accurate, clearly written, and structured for self-service use.
  • Train customers and internal staff on accounting system functionality and best practices.
  • Assist the Training and Implementation teams as needed.
REQUIREMENTS
Education
  • High School Diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
Experience
  • 2+ years of software support experience, preferably in a SaaS or accounting software environment.
  • Solid understanding of core accounting principles, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, bank reconciliation, and financial reporting.
  • Familiarity with banking terminology and payment processes, including ACH, EFT, and lockbox workflows.
  • Experience working within a CRM or support ticketing system; Intercom experience preferred.
  • Familiarity with the community association management industry is a plus.
Technical Skills
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of customer support and communication platforms, including Intercom.
  • Demonstrated ability to use enterprise AI tools—including large language models such as Claude and AI chatbot interfaces—as part of day-to-day work.
  • Ability to construct effective prompts, evaluate AI-generated outputs, and apply them accurately in customer-facing contexts.
CORE COMPETENCIES
  • Effective written and verbal communication skills, including the ability to explain financial concepts clearly to non-accounting audiences.
  • Detail-oriented, organized, and able to manage multiple priorities simultaneously.
  • Strong analytical thinking with the ability to break down complex accounting and system issues and identify root causes.
  • Self-directed with the ability to manage workload with minimal supervision.
  • Comfortable working in a fast-paced environment with evolving tools, processes, and AI-powered workflows.
WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization — and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.

Benefits:

  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term amp; Long-term disability insurance
  • Flexible Spending Plan (childcare amp; healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • Bonus holiday: Your birthday is a paid day off!
  • 2 mental health/self-care days per year
  • Free snacks (when in office)
CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply