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Account Success Manager Jobs in Renton, WA (NOW HIRING)

RecordPoint

Customer Success Manager

Bellevue, WA · On-site

This role also carries partner-success responsibilities for partner-led enterprise accounts until ... Manage the end-to-end customer journey from Stage 1 (pre-sale) through Stage 9 (renewal and ...

Compass

Customer Success Manager

Bellevue, WA

$32 - $34/hr

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

RecordPoint

Customer Success Manager

Bellevue, WA

This role also carries partner-success responsibilities for partner-led enterprise accounts until ... Manage the end-to-end customer journey from Stage 1 (pre-sale) through Stage 9 (renewal and ...

Rithum LinkedIn Board

Client Success Manager

Seattle, WA · On-site +1

$60K - $93K/yr

Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience Qualifications Minimum Qualifications * 2+ years of client success or account management experience ...

Adobe

Customer Success Manager

Seattle, WA

... Customer Success Manager, you will be responsible for the overall success and health of your ... Partner closely with Sales on account planning, renewals, and expansion strategy , contributing to ...

Avante Inc

Customer Success Manager

Seattle, WA

Own a portfolio of accounts from go-live forward. Complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle. You're the day-to-day strategic ...

New

Avante

Customer Success Manager

Seattle, WA

Own a portfolio of accounts from go-live forward . Complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle. You're the day-to-day strategic ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... You'll own the full post-sale relationship for a portfolio of accounts -- leading onboarding ...

Compass

Customer Success Manager

Bellevue, WA · On-site

$32 - $34/hr

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

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$33.2K

$74K

$119.2K

How much do account success manager jobs pay per year?

As of May 30, 2026, the average yearly pay for account success manager in Renton, WA is $74,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $88,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. Entry-level CSMs may start with lower salaries, while experienced professionals with certifications and strong client management skills can earn higher compensation, often including bonuses or commissions. Overall, CSMs can make a good income compared to many other roles in customer service and account management.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand sectors can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What job categories do people searching Account Success Manager jobs in Renton, WA look for? The top searched job categories for Account Success Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Account Success Manager jobs? Cities near Renton, WA with the most Account Success Manager job openings:
Account Success Manager jobs near you
Customer Success Manager

Customer Success Manager

RecordPoint

Bellevue, WA • On-site

Full-time

PTO

Posted 23 days ago

Job description

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. 

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.  

But there's more to us than the what we do - like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.  

While we've got all the perks you'd expect - think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options - you might find that the greatest benefit of all, is the team you join. 

About the Opportunity

RecordPoint's largest and most complex customers require a CSM who can operate at the intersection of executive governance, commercial management, and technical oversight. The Customer Success Manager is responsible for driving customers through the full nine-stage customer journey from pre-sale handover through renewal and beyond. 

This role also carries partner-success responsibilities for partner-led enterprise accounts until RecordPoint reaches the dedicated partner revenue threshold, making it the most commercially complete individual-contributor role in the Customer Success team. 

This is RecordPoint's most senior individual-contributor customer role. It requires the ability to operate at executive level, drive governance outcomes, build compelling commercial cases, and maintain disciplined execution across complex, multi-stakeholder programs. It is not a relationship-maintenance role - it is an outcomes and orchestration role for people who are energised by accountability, complexity, and customer impact. 

You'll be accountable for:

1 / Pre-Sale Engagement & Handover 

Customer Success begins before the contract is signed. The CSM is assigned to strategic opportunities pre-contract to ensure a seamless transition from commercial close to delivery commencement. 

  • Join late-stage sales cycles for strategic and enterprise opportunities to build stakeholder familiarity before contract execution. 

  • Prepare and own the internal handover brief - capturing scope, stakeholder map, risk indicators, regulatory context, and success criteria - to be completed within five business days of contract signature. 

  • Confirm all onboarding prerequisites are met before the Onboarding & Delivery team takes possession of the deployment plan. 

 2 / Governance Charter & Stakeholder Alignment 

Governance programs require structured foundations. This CSM leads the governance charter activation and stakeholder alignment at the commencement of every enterprise engagement. 

  • Facilitate the governance charter workshop with the customer, defining program accountability, decision rights, escalation paths, and operating cadence. 

  • Produce or co-produce the Governance & RM Charter and Stakeholder & RM Accountability Map for each account. 

  • Maintain executive sponsor alignment throughout the engagement, including board-level briefings where required by the account profile. 

 3 / Customer Journey Orchestration 

The CSM is the primary orchestrator of the customer's nine-stage journey, ensuring correct sequencing, ownership, and progression across stages and gates. 

  • Manage the end-to-end customer journey from Stage 1 (pre-sale) through Stage 9 (renewal and expansion) for owned accounts. 

  • Coordinate between the Onboarding & Delivery team and AI & Governance Practices team to ensure handoffs are clean and quality gates are signed off on.

  • Present ROT analysis, classification coverage, maturity progression, and renewal narratives to executive stakeholders at regular cadence. 

  • Own the monthly executive report and QBR deck for each strategic and enterprise account. 

 4 / Partner-Led Enterprise Account Oversight 

Until a dedicated Partner Success role is established, this CSM carries named accountability for partner-led enterprise accounts in their theatre. 

  • Act as RecordPoint's accountable owner for partner-led enterprise accounts; the CX Scorecard applies regardless of delivery route. 

  • Oversee partner CSM execution quality and intervene directly when customer outcomes are at risk. 

  • Manage partner QBR cadence and escalate partner delivery issues before they affect customer health. 

 5 / Renewal & Expansion Business Casing 

Renewal and expansion are the ultimate measures of value delivery. The CSM owns the commercial outcomes cycle for their accounts. 

  • Initiate renewal planning 90 days prior to contract end, anchored to a current CX Scorecard review. 

  • Build and deliver outcome-based renewal business cases quantifying risk reduction, storage cost savings, defensible disposal, and AI governance readiness. 

  • Identify and qualify expansion scope at every QBR, including new repositories, additional regions, AI governance scope, and subsidiary onboarding. 

  • Partner with the CS Lead and CRO on commercial terms while owning the executive narrative and outcomes evidence. 

You'll bring:

  • 3-5 + years in enterprise Customer Success, Account Management, or post-sale B2B SaaS with direct ownership of strategic accounts. 

  • Experience managing senior executive relationships (CIO, CDO, Legal, Risk) in regulated or complex environments. 

  • Demonstrated ability to lead executive reviews, QBRs, and board-level reporting. 

  • Familiarity with governance, compliance, or records management environments. 

  • Strong commercial acumen: renewal forecasting, expansion identification, business case development. 

  • Ability to orchestrate multiple internal and external stakeholders across a complex delivery lifecycle. 

 Highly Regarded 

  • Experience with partner-led delivery or partner-oversight models. 

  • Familiarity with AI governance, data classification, or information security frameworks. 

  • Prior experience in banking, financial services, public sector, or critical infrastructure verticals. 

  • Experience with RecordPoint products or comparable information governance platforms. 

What success looks like in the first 12 months?

  • All owned customer accounts have live, current outcomes plans anchored to milestones. 

  • Governance charters are in place and active for all accounts entering the journey. 

  • QBR cadence is running on schedule with executive-grade materials. 

  • Renewal business cases are built 90 days ahead of contract end for all owned accounts. 

  • Partner-led enterprise accounts have clear health scores and escalation pathways. 

Why RecordPoint:
  • Fast-growth Australian-owned company
  • Competitive Remuneration Package with market base + attractive variables. 
  • Flexible work environment and a strong focus on work-life harmony
  • Innovation is our way of life
  • Personal Development budget for all staff
  • Access to Employee Stock Ownership Plan
  • A brilliant graduate program that provides both mentoring and growth opportunities for all
  • Work on a product that makes a real social-good impact on the world
  • Global opportunities!
$90,000 - $130,000 a year
Know more:
By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about
or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint 

How to apply:
Click the 'apply now' button send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.
If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers

No recruiters please, we've got this one covered.
You will need to pass a police background check to be eligible for employment at RecordPoint.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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