ZipRecruiter

Log In

1

Account Success Manager Jobs in Renton, WA (NOW HIRING)

Avante

Customer Success Manager

Seattle, WA · On-site

Own a portfolio of accounts from go-live forward . Complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle. You're the day-to-day strategic ...

Stripe

Senior Customer Success Manager

Seattle, WA · On-site

Responsibilities Partner closely with account executives and technical account managers to support ... success as a consultant, pre-sales, technical account management, or equivalent Strong business ...

Brex

Enterprise Customer Success Manager

Seattle, WA · Hybrid

$132K - $166K/yr

What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology ... You'll create and execute on account strategies tailored to each customer's business goals ...

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ... Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and ...

Brex

Enterprise Customer Success Manager

Seattle, WA · On-site

$132K - $166K/yr

What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology ... You'll create and execute on account strategies tailored to each customer's business goals ...

1Kosmos

Customer Success Manager - Federal

Seattle, WA · On-site

S. Citizen (mandatory for federal work) 3-7 years of experience in Customer Success, Program Management, or Federal Account Management Experience working with U.S. federal agencies (civilian or ...

next page

Showing results 1-20

All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Renton, WA

Account Success Manager information

See Renton, WA salary details

$33.3K

$74.3K

$119.7K

How much do account success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for account success manager in Renton, WA is $74,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $88,600.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Account Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and strategic judgment. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on complex customer interactions. The role is expected to evolve with technology, emphasizing skills in communication, problem-solving, and relationship management.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or specialized CSMs can earn higher salaries, often supplemented with bonuses or commissions, especially in SaaS or tech companies. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

What jobs make $3,000 a month without a degree?

An Account Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. These jobs typically involve remote work or flexible schedules and may require proficiency with CRM tools or industry-specific software.

What jobs in the US pay 300,000 a year?

For an Account Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record of client retention, and skills in account management, sales, and strategic planning. Such compensation is often found in senior roles within technology, finance, or consulting firms, especially for those managing large accounts or leading teams. High-paying roles may also include executive positions or specialized roles with performance-based bonuses and stock options.
What job categories do people searching Account Success Manager jobs in Renton, WA look for? The top searched job categories for Account Success Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Account Success Manager jobs? Cities near Renton, WA with the most Account Success Manager job openings:
Account Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Avante

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

About Avante

Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest "I don't know." For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted. 

At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.

We are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.

The Role

We're looking for an experienced Customer Success Manager to own a portfolio of customers post-launch. In this role, you're the strategic partner for our customers to ensure they see ongoing, measurable impact from the Avante platform. Bringing forth a combination of customer service and account management skills, you will build lasting relationships and drive value across a set of both direct enterprise customers and partner-channel clients (brokers and their employer clients).

If you thrive in fast-paced start-up environments and you believe the best customer experiences come from a combination of AI tool adoption, relationship building, product fluency, and genuine care, then this role is for you.

What You'll Do

  • Own a portfolio of accounts from go-live forward. Complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle. You're the day-to-day strategic contact, the QBR owner, and the person accountable for whether the customer renews and grows.

  • Drive measurable value through Ava and Carly. Work with benefits leaders to define what success looks like in their program: cost containment, vendor performance, employee adoption. Use Ava's intelligence to show progress against those goals. Drive employee engagement with Carly through targeted launch communications, nudge strategies, and lifecycle touchpoints.

  • Own renewals and support expansion. You're commercially accountable for your book. That means forecasting renewals accurately, building expansion cases backed by real usage and outcomes data, and partnering with sales when there's a multi-product or multi-entity opportunity.

  • Run sharp executive conversations. Benefits leaders at our customers are senior people running second-largest-line-item programs. Show up to QBRs and strategic reviews prepared with the right data, a clear point of view, and a set of next steps the room can commit to.

  • Translate customer signal into product impact. Customers routinely provide feedback through multiple channels. Bring that signal back to product, engineering, and marketing with enough specificity that the team can act on it. Close the loop with the customer when their feedback shapes a change.

  • Use AI tools as a core part of how you work. We expect our CSMs to use Claude (and tools like it) daily: to prep for customer calls, draft executive briefings, analyze utilization data, and build internal artifacts faster. If you've been waiting for permission to bring AI into your CS workflow, this is the team.

  • Partner across functions. Coordinate warm handoffs with implementation at go-live, build expansion plays with sales, work with product on what customers actually need, and drive customer advocacy with marketing. CS only works when it's tightly connected to the rest of the org, and at our stage that connection is built one conversation at a time.

  • Adapt as we grow. Your book, your tooling, and the role itself will evolve as the company scales. You should expect that and welcome it.

What We're Looking For

  • 4+ years of customer success experience in B2B SaaS, ideally in a product that serves both business buyers and end users (HR tech, employee experience, productivity platforms), with at least 2 years at startups (seed through Series C)

  • A track record of commercial ownership: renewals, expansion, or net retention as part of your accountability, not adjacent to it

  • Strong executive presence and comfort running QBRs and strategic reviews with senior buyers

  • A consultative, outcomes-oriented operating style: you anchor on what changed for the customer, not how many touchpoints you logged

  • Genuine excitement about using AI to do your job better, with hands-on examples of how you've already brought it into your workflow

  • A self-starter mentality: you're energized by ambiguity and excited to build processes where none exist yet.

  • Empathy, calm under pressure, and a genuine commitment to delivering an exceptional customer experience.

Nice to Have

  • HR tech experience or comparable exposure to the buyer (benefits, HR, total rewards) and the workforce as end users

  • Familiarity with healthcare claims data, coding standards (ICD, CPT, HCPCS), or benefits data structures.

  • Experience working with channel partners, brokers, or TPAs.

Our Company Values

Our four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day. 

Beat Yesterday. We re-evaluate our own toolkit every quarter, because the workflows that made you effective three months ago may already be outdated. We act on 70% of the information rather than waiting for certainty. We timebox, execute, and iterate, getting work in front of real people quickly instead of polishing in isolation. And we own our output regardless of how we produced it. AI can get you 80% of the way there. Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.

Embrace Type 2 Fun. We take on hard problems and find meaning in the work, even when it's uncomfortable. We assume good intent and follow up directly rather than venting in side channels. We celebrate wins loudly and specifically, naming the actual behavior so the whole team learns what great looks like. We are on by default, because we owe it to each other and to our customers to be available beyond what a regular corporate job would demand. And we do unscalable things today that build scalable advantages tomorrow. Every white-glove dinner, every hand-built territory map, every late-night booth setup earns us the right to scale later.

Stay Hungry, Stay Curious. We expect everyone to be the expert on AI in their function before anyone asks them to be. The landscape changes weekly. When you learn something, teach it. Learn enough about adjacent functions to ask good questions, including what your AEs are saying on calls, how brokers actually make money, and why a benefits committee pushes back on a deal. Ask the question you think is too basic, because in complex domains like benefits, the cost of a wrong assumption can be a lost account. And remember: curiosity without urgency is a hobby. Learning has to translate into action on a timeline that matches the opportunity.

Act Like an Owner. We say the uncomfortable thing early, raising missed commitments or quality gaps directly with the person within 48 hours. We surface problems when they're small, not the week they become a crisis. Customer-facing work gets priority, always. And we close the loop every time, because over-communication is a feature at our stage, not a bug.
Role Progression

First 30 Days: Complete comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. Shadow existing customers to understand the current process, pain points, and success stories.

60-90 Days: Begin to take on your first set of customers. Manage hand-offs from implementation and host your first set of QBRs. Build working relationships with sales, marketing, product, and partner teams.

4+ Months: Grow your portfolio of customers and independently manage their success. Have a documented, repeatable customer success process in place. Identify expansion opportunities and pave the path for renewals. Be a key voice in product feedback loops.
Interview Process

We respect your time and aim to keep things efficient:

  • Introductory call with our Talent team (30 min)

  • Conversation with the SVP of Customer Experience (45 min)

  • Team interviews with CSMs and cross-functional partners (90-120 min)

$117,000 - $143,000 a year
The above salary range represents OTE. In addition, benefits include: stock options, medical/dental/vision, and 401k

Avante is an Equal Opportunity Employer. We're building a diverse, inclusive team and welcome candidates of all backgrounds.

apply for this job

Apply