Account Manager Jobs in Rochester Hills, MI (NOW HIRING)

Location: Detroit, MI, 48216

Company: Liberty Security Group (LSG)

Liberty Security Group (LSG) is looking to hire an Account Manager. Account Managers at LSG are accountable for the day-to-day operations of an assigned account, including training, corrective actions and ongoing mentoring of staff. You will build, improve, and maintain relationships with clients and employees; develop and retain staff; coordinate needed support services; and solve problems to effectively run the account. The role requires meeting or exceeding operational goals and providing quality customer service. You will maintain or oversee maintenance of weekly operating schedules for assigned security personnel and provide after-hour emergency response as required.

To support and ensure success in this role, we provide a comprehensive management onboarding course designed to provide best practices, tools, and guidance.

• Supervise the day-to-day security operations of an assigned client site.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, training, coaching, development, and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve, and maintain effective relationships with both clients and employees.
• Coordinate necessary support services to effectively manage client site(s) to meet or exceed operational goals and provide quality customer service.
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program updates with the client.
• Handle any escalated security issues or emergency situations appropriately.
• Perform other management responsibilities as determined by leadership.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.).
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
• Assure communication of policies, company announcements, and job openings through consistent updates at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet LSG’s corporate training standards.
• Develop and maintain operational procedures.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting needs; meet regularly, listen to issues, provide security and technical expertise and solutions to ensure complete customer satisfaction.
• Capably utilize our scheduling system and produce reports (such as Scheduling Activity, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
• Enforce LSG policies as outlined in the handbooks, executive memos, and on the portal.

• Four (4) year degree in Criminal Justice, Business Administration, or related field.
• Previous contract security, facilities management, military, or law enforcement experience.
• At least two (2) years of business management, operations, or supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships.
• Experience in developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Previous payroll, billing, and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Key Competencies: Staff Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

• High school diploma or equivalent (required).
• Driver's License (required).
• Ability to commute to Detroit, MI, 48216.
• Willingness to undergo a background investigation in accordance with local and state laws.

Liberty Security Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department at hr@libertysecurity.us.