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Account Manager Utilities Jobs in Virginia (NOW HIRING)

Clearwave Fiber LLC

MDU Account Executive

Bristol, VA · On-site

As an MDU Account Executive , you will be responsible for driving new revenue growth through proactive sales efforts while managing relationships with Developers, homebuilders, utility companies ...

CEI

Customer Account Specialist

Norfolk, VA

$17.50/hr

Customer Account Specialist Location : Norfolk, VA Schedule : Fully Onsite Rate : $17.50/hour W2 We ... manage multiple priorities. Preferred Qualifications * Associate degree. * Utility industry ...

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Account Manager Utilities information

What does an account manager in the utilities sector do?

An Account Manager in the utilities sector is responsible for managing relationships with clients such as businesses, government agencies, or residential customers who use utility services like electricity, water, or gas. Their main duties include understanding client needs, ensuring service satisfaction, resolving issues, and facilitating contract negotiations or renewals. They often act as the primary point of contact between the utility provider and the client, helping to identify opportunities for service improvements or upselling additional solutions.

What are some common challenges account managers face when working with clients in the utilities sector?

Account Managers in the utilities sector often navigate complex regulatory environments and long sales cycles, which can be challenging when managing client expectations. They must stay informed about evolving industry standards and technological advancements to provide relevant solutions. Additionally, balancing the needs of multiple stakeholders—such as engineers, procurement teams, and regulatory authorities—requires strong communication and organizational skills. Proactively addressing these challenges helps build long-term client trust and supports successful project outcomes.

What are the key skills and qualifications needed to thrive as an account manager in the utilities sector, and why are they important?

To thrive as an Account Manager in the Utilities sector, you need a solid background in account management, knowledge of utility industry regulations, and a relevant degree in business or a related field. Familiarity with CRM software, utility billing systems, and project management tools is typically required. Strong interpersonal skills, problem-solving ability, and effective communication set outstanding candidates apart in managing client relationships. These skills and qualities are vital to ensure client satisfaction, regulatory compliance, and long-term business growth in a highly regulated and customer-focused industry.

What is the difference between Account Manager Utilities vs Customer Service Representative?

AspectAccount Manager UtilitiesCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in utilities or customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, field visits, client meetingsCall centers, retail locations, or office
Employer & Industry UsageUtilities companies, energy providersVarious industries including utilities, retail, telecom
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsCustomer support, communication skills, job duties

While both roles involve customer interaction, an Account Manager Utilities focuses on managing client accounts, building relationships, and ensuring service satisfaction within the utilities industry. A Customer Service Representative handles general customer inquiries, support, and issue resolution. The Account Manager role typically requires more industry-specific experience and may involve account growth strategies, whereas the Customer Service Representative provides frontline support across various sectors.

What are popular job titles related to Account Manager Utilities jobs in Virginia?

For Account Manager Utilities jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Account Manager Utilities jobs in Virginia look for?

The top searched job categories for Account Manager Utilities jobs in Virginia are:

What cities in Virginia are hiring for Account Manager Utilities jobs?

Cities in Virginia with the most Account Manager Utilities job openings:

Account Manager Utilities jobs near you

MDU Account Executive

Clearwave Fiber LLC

Bristol, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

As an MDU Account Executive, you will be responsible for driving new revenue growth through proactive sales efforts while managing relationships with Developers, homebuilders, utility companies, property owners, builders' associations, realtors, and governmental/municipal agencies related to existing and future telecommunication infrastructure and service needs.
This role requires a hunter mentality, combining strategic relationship management with active prospecting, consultative selling, and disciplined pipeline execution. You will be expected to generate your own opportunities, advance deals through the sales cycle, and close new agreements while also expanding and retaining existing accounts.
What you will do:
Sales & Business Development:
  • Proactively prospect for new business opportunities through face-to-face meetings, cold calling, networking, referrals, email outreach, and industry events
  • Build and maintain a robust sales pipeline by identifying, qualifying, and advancing opportunities with developers, property owners, and key decision-makers
  • Conduct in-person sales calls and site visits to uncover project timelines, decision criteria, and infrastructure needs
  • Deliver compelling sales presentations and proposals tailored to each prospect's business and community needs
  • Follow a disciplined sales process including follow-up, objection handling, and closing techniques to win new agreements
  • Negotiate and close bulk, exclusive marketing agreements (EMA), non-exclusive marketing agreements (NEMA) and Access Only/ROE agreements as necessary
  • Meet or exceed monthly, quarterly, and annual sales quotas for units, revenue, and contracts signed
  • Maintain accurate and up-to-date CRM records, forecasts, and pipeline reporting
  • Develop strategic territory and account plans to maximize market penetration

Account Management & Relationship Development:
  • Serve as the primary point of contact for all negotiated contracts
  • Build and maintain strong, long-term relationships with developers and key stakeholders
  • Identify and execute upsell and expansion opportunities within existing communities
  • Ensure customer satisfaction and retention through consistent communication and follow-up

Contracting & Strategy:
  • Develop and present plans and negotiate terms for partnering with communities
  • Ensure all agreements are executed in alignment with company objectives and profitability standards
  • Ensure the company is maximizing all benefits within agreements and meeting obligations
  • Complete and present financial analysis and business cases for each opportunity

Market Intelligence & Execution:
  • Track, monitor, and analyze service penetration levels with MDU Sales Mgr and local Account Manager
  • Stay informed on local market conditions, competitor activity, and new development projects
  • Attend builder meetings, municipal meetings, and industry events to uncover new opportunities

Cross-Functional Coordination:
  • Partner with internal teams (sales, engineering, construction, installation, and support) to ensure successful project execution
  • Coordinate timelines with developers to ensure services are delivered as communities are completed
  • Support and participate in community events, marketing activations, and launch initiatives

Administrative & Operational:
  • Maintain strong organization of accounts, contracts, and follow-ups
  • Consistently perform post-meeting follow-ups and next-step communication
  • Provide regular reporting on sales performance, forecasts, and activity metrics (calls, meetings, proposals, closes)
  • Perform other duties as assigned to support departmental success

Requirements
Minimum Qualifications:
  • Bachelor's degree or equivalent work experience
  • Minimum 2+ years of outside sales or B2B sales experience (telecommunications experience preferred)
  • Proven track record of prospecting, pipeline management, and closing new business
  • Experience in development/construction industry preferred
  • Strong ability to generate leads through cold calling, in-person visits, and networking
  • Demonstrated success in meeting or exceeding sales quotas and performance metrics
  • Highly self-motivated, competitive, and results-driven with strong follow-up discipline
  • Excellent relationship-building, negotiation, and consultative selling skills
  • Strong time management and organizational skills with the ability to manage a high-volume sales pipeline
  • Effective presentation and communication skills (verbal and written)
  • Ability to work independently and manage multiple opportunities simultaneously
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems
  • Technical aptitude and ability to understand telecom infrastructure and solutions
  • Valid driver's license with acceptable driving record
  • Willingness to work a flexible schedule including evenings, weekends, and events

Key Success Metrics (Added for Clarity):
  • New units under contract
  • Monthly/quarterly revenue generated
  • Prospecting activity (calls, meetings, new opportunities created)
  • Close rate and sales cycle velocity
  • Pipeline size and accuracy
  • Account growth and retention

Our Core Values:
Purpose - We are about more than ourselves.
Ownership - We are owners.
Courage - We embrace challenge.
Resourcefulness - We find a way.
Simplicity - We focus on what matters.
Benefits
Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Competitive salary & commission
  • Medical, dental, and vision plans - start on day one!
  • Life insurance (self, spouse, children)
  • PTO - Up to 20 days
  • 10 paid holidays
  • 401(k) with 4% company match and 100% vested immediately
  • Employee Assistance Plan
  • Employee Referral Plan

Additional Perks
  • Free services if living within service area
  • Career progression opportunities
  • Collaborative work environment

About us:
Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we'd like to invite you to consider joining us in this endeavor.
Pre-hire Processes:
Clearwave Fiber is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Equal Opportunity Employer:
Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.
The employing entity for this position is Clearwave Fiber. Employment terms, benefits, payroll administration, and related policies are governed by Clearwave Fiber and may differ from those offered by other affiliated companies, including Point Broadband.

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