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Account Manager Utilities Jobs in Tennessee (NOW HIRING)

Trilon

Underground Utility Locator (SUE)

Nashville, TN · Hybrid

$25 - $33/hr

Perform assignments under the direction of the Utilities Group Manager and assists as needed ... Flexible Spending Account * and More #LI-MK1 Pay Transparency The base salary range for this role ...

Trilon

Underground Utility Locator (SUE)

Murfreesboro, TN · Hybrid

$25 - $33/hr

Perform assignments under the direction of the Utilities Group Manager and assists as needed ... Flexible Spending Account * and More #LI-MK1 Pay Transparency The base salary range for this role ...

Sonepar

Inside Sales Representative

Nashville, TN · On-site

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services ... Collaborate with logistics units and account managers to serve your customer base * Stay informed ...

Sonepar

Inside Sales Representative

Nashville, TN

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services ... Collaborate with logistics units and account managers to serve your customer base * Stay informed ...

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All JobsAccount Utilities JobsAccount Manager Utilities JobsAccount Manager Utilities Jobs in Tennessee

Account Manager Utilities information

What does an account manager in the utilities sector do?

An Account Manager in the utilities sector is responsible for managing relationships with clients such as businesses, government agencies, or residential customers who use utility services like electricity, water, or gas. Their main duties include understanding client needs, ensuring service satisfaction, resolving issues, and facilitating contract negotiations or renewals. They often act as the primary point of contact between the utility provider and the client, helping to identify opportunities for service improvements or upselling additional solutions.

What are some common challenges account managers face when working with clients in the utilities sector?

Account Managers in the utilities sector often navigate complex regulatory environments and long sales cycles, which can be challenging when managing client expectations. They must stay informed about evolving industry standards and technological advancements to provide relevant solutions. Additionally, balancing the needs of multiple stakeholders—such as engineers, procurement teams, and regulatory authorities—requires strong communication and organizational skills. Proactively addressing these challenges helps build long-term client trust and supports successful project outcomes.

What are the key skills and qualifications needed to thrive as an account manager in the utilities sector, and why are they important?

To thrive as an Account Manager in the Utilities sector, you need a solid background in account management, knowledge of utility industry regulations, and a relevant degree in business or a related field. Familiarity with CRM software, utility billing systems, and project management tools is typically required. Strong interpersonal skills, problem-solving ability, and effective communication set outstanding candidates apart in managing client relationships. These skills and qualities are vital to ensure client satisfaction, regulatory compliance, and long-term business growth in a highly regulated and customer-focused industry.

What is the difference between Account Manager Utilities vs Customer Service Representative?

AspectAccount Manager UtilitiesCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in utilities or customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, field visits, client meetingsCall centers, retail locations, or office
Employer & Industry UsageUtilities companies, energy providersVarious industries including utilities, retail, telecom
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsCustomer support, communication skills, job duties

While both roles involve customer interaction, an Account Manager Utilities focuses on managing client accounts, building relationships, and ensuring service satisfaction within the utilities industry. A Customer Service Representative handles general customer inquiries, support, and issue resolution. The Account Manager role typically requires more industry-specific experience and may involve account growth strategies, whereas the Customer Service Representative provides frontline support across various sectors.

What are popular job titles related to Account Manager Utilities jobs in Tennessee?

For Account Manager Utilities jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Account Manager Utilities jobs in Tennessee look for?

The top searched job categories for Account Manager Utilities jobs in Tennessee are:

What cities in Tennessee are hiring for Account Manager Utilities jobs?

Cities in Tennessee with the most Account Manager Utilities job openings:

Account Manager Utilities jobs near you
Infographic showing various Account Manager Utilities job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution.

Project Administrator - Invoicing and Account Management

Wood Plc

Nashville, TN

Full-time

Re-posted 8 days ago

Job description

Overview / Responsibilities

Wood is currently recruiting for a Project Administrator, preferably with experience in stormwater utility billing. The Project Administrator will be tasked to maintain the stormwater customer account databases and is responsible for invoicing and accounting of receipt of the stormwater fees. 

Skills / Qualifications
  • High School diploma or BS degree preferred
  • One to 3 years of administrative experience with invoicing, customer service or account management
  • Microsoft Access - The majority of the stormwater data is stored in a Microsoft SQL Server with various Microsoft Access databases as connections to the data. Numerous queries designed for the utilization of the data are located in Access.
  • Adobe, Micorsoft Word, and Microsoft Excel.

Database Activities

  • Create, update and maintain approximately 35 databases related to customer account and billing information.
  • Create, update and maintain associated database tables, queries, and macros, as needed. 
  • Compare Real Estate information, as needed, for changes to status, ownership and use codes. 

Accounting Activities

  • Create and balance billing and payment transactions for multiple customer accounts.
  • Split payments using database queries
  • Review cash activity
  • Download payment files
  • Processing refunds

Project Reporting

  • Assist with the preparation Audit and Bond Reports, as related to customer account and billing/payment information.
  • Create special reports, upon request, which may require the creation of new database queries.

 Returned Mail

  • Assist with recording return mail information.
  • Research for new mailing addresses.

 Customer Service

  • Contact customers for collection purposes.
  • Research and answer customer calls and emails as needed for customers utilizing the stormwater phone line.
  • Record each call and email in a call log database.
  • Create billing and payment transactions as needed.
  • Prepare and/or send excel spreadsheets, new invoices or copies of invoices to customers.
  • Preparing letters to customers.

 Client Relations

  • Ability to work with client requests for customer account information, billing inforamtion, etc. on a daily basis.
Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Employment Type: OTHER

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