Academic Technology Support Jobs (NOW HIRING)

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State.

Posted:September 1, 2026

Level:Community College Professional 20, 12-month, tenure track position

Employment Type:Standard

Hours:Full-time, 35 hours per week

Anticipated Start Date:November 2026

Work Location:CT StateCC-Norwalk Campus (188 Richards Avenue, Norwalk, CT 06854)

Work Modality:On site;Position is not remote

Closing Date:Applications must be submitted by 5:00pm (EST) on Wednesday, September 30, 2026.

The Campus Director of Information Technology (CDIT) is responsible for providing technology service leadership on a campus under CT State Associate Vice President of Technology Operations. The CDIT works collaboratively with Academic Technology Managers (ATM), Enterprise Technology Managers (ETM) and CSCU Shared Services Managers to support the effective adoption and ongoing use of enterprise shared technology services, administrative and academic technologies utilized within the respective campus. The CDIT ensures priorities and guidance provided by ATMs and ETMs are carried out on a campus.

Under the direction of the Associate Vice President of Technology Operations, the Campus Director of Information Technology is responsible for managing the work of supervisory, technical and support staffthrougheffective performance in these essential duties:
Key responsibilities include:

• Reporting to the CT State Associate Vice President of IT, the CDIT assists with the supervision of enterprise shared technology/administrative technology support staff and academic technical support staff on a campus.
• The CDIT provides critical feedback on implementation and operation outcomes of enterprise technology service components, administrative and academic technology services at a campus level.
• Working with CT State Associate Vice President of IT, ETMs, ATMs, CT State College Office and CT State functional leaders, the CDIT coordinates service goals based on service needs, strategies to support, metrics to evaluate effectiveness, and reporting mechanisms to ensure enterprise shared technology services, administrative and academic technology services on a campus are meeting the needs of the CT State organization.
• Lead the implementation and operation of CT State enterprise shared technology service, and administrative and academic technology service components on a campus.
• Management of campus-based Technology Service Organizational (TSO) technical staff supporting enterprise shared technology services, and administrative and academic technology services at the respective campus.
• Oversee daily administrative tasks and campus-related functions.
• Responsible for managing the local campus technology budget.
• Aid the CT State Associate Vice President of IT and the Associate Dean of Campus Operations with managing state capital funds.
• Project management and administrative tasks to ensure compliance with enterprise services.
• Provide supervision, selection, management, and evaluation of campus-based technical support staff.
• Collaborate with CSCU enterprise technicians, campus technicians and vendors to aid in the identification, development, and implementation of appropriate technology solutions for supporting teaching and learning initiatives as wells as administrative technology needs on a campus.
• Working with CT State Associate Vice President of IT, ATMs, ETMs, CT State College Office and CT State Campus functional leaders, the CDIT oversee all campus technology operations of enterprise shared technology service, and administrative and academic technology services.
• Leads strategic and operational planning that directly impact campus level enterprise shared technology service, and administrative and academic technology services.
• Analyze the resources needed to fulfill the campus’s technology service obligations including the development of cost/benefit analysis and long-term forecasts of technology service requirements.
• Prepare fiscally sound budgets and expected results of expenditures in support of campus-based enterprise shared technology services, and administrative and academic technologies.
• Aid in the preparation, maintenance, and coordination of disaster recovery plans for consistent business operations on a campus.
• Engage in professional development to maintain continual growth in professional skills and knowledge essential to the position. Provides direct training to technical staff for related enterprise shared technology service, and administrative and academic technology requirements.
• Provide onsite and remote technical support for workstations, applications, network services, software, printers, Wi‑Fi, etc.
• Ensure customer satisfaction through the timely and professional resolution of employee problems, which are logged and tracked through the CSCU service desk ticketing system.
• Maintain documentation and knowledge base articles of IT processes and their respective solutions.
• Providing support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi‑Fi, printers, VPN, VoIP, etc.
• Making recommendations for improving existing systems and processes.
• Managing campus backup and business continuity systems.
• Maintain/Upgrade/Update campus servers, network equipment, software, and other core services.
• Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.
• Participate in related communities of practice to learn and share knowledge about managing technology services.
• Maintain a commitment to CT State overarching goals, including initiatives encouraging equity and diversity.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Bachelor’s degree incomputer science or related technological discipline with three (3) or more years of experience in computer system, network and software design, development and implementation and one (1) or more years of experience in supervision of others; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Proven ability to serve as an effective member of a management team, be an effective leader to a team of highly trained personnel and consultants; and interact effectively with technical staff, technical service customers, auditors, consultants, vendors, and stakeholders at all levels.
• Excellent interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and nontechnical audiences.
• Experience managing, evaluating, training, sourcing and disciplining technical staff.
• Experience working within a complex organization, interacting with and influencing multiple stakeholders.
• Proven track record and experience in developing technical solutions, technical standards, policies, and procedures, as well as successfully executing solutions to achieve the objectives of customers within a dynamic environment.
• Knowledge of common operational management frameworks with detailed knowledge of IT Service Management (ITSM.)
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

• Experiencedesigning and supervising classroom AV projects
• Experience with VMware vCenter administration.
• Experience with Windows and Mac operatingsystems (OS) in an Academic environment.
• Experience with help desk ticketing systems (example SNOW – Service Now)
• Experience in higher education.

• Salary $92,606 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or traffickingor any other federal or state protected class in its employment, programs, and activities, unless theprovisionsofSection46a-80(b) or46a-81(b)of theConnecticutGeneral Statutes arecontrollingor there are bonafide occupational qualifications excluding personsin one oftheabove protectedgroups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or nicholas.dagostino@ctstate.edu.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.