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Academic Technology Support Jobs in Ohio (NOW HIRING)

Lake Erie College

IT Support Technician

Painesville, OH · On-site

$18.75 - $25.75/hr

Position Description IT Support Technician REPORTS TO: DIRECTOR OF INFORMATION TECHNOLOGY STATUS ... Ability to work well as part of a team, as well as across academic and administrative departments.

New

LAKE ERIE COLLEGE

IT Support Technician

Painesville, OH · On-site

$18.75 - $25.75/hr

Position Description IT Support Technician REPORTS TO: DIRECTOR OF INFORMATION TECHNOLOGY STATUS ... Ability to work well as part of a team, as well as across academic and administrative departments.

New

Tri-C

Academic Support Services Technician

Parma, OH · On-site

$20.50 - $28/hr

Academic Support Services Technician Department: Learning Commons Location: Western Campus Reports ... Provides training workshops to students, faculty, and staff on the varying technologies at the site.

Tri-C

Academic Support Services Technician

Cleveland, OH · On-site

$20.75 - $28.50/hr

Academic Support Services Technician Department: Learning Commons Location: Metropolitan Campus ... Provides training workshops to students, faculty, and staff on the varying technologies at the site.

AEG

IT Manager/System Administrator

Geneva, OH · On-site

$60K - $75K/yr

This is a hands-on leadership role supporting elite athletes, boarding students, coaches ... academics, athletic performance, mindset development, and life skills. SPIRE operates a large ...

Varsity Tutors

Academic Coaching Tutor

Akron, OH · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Varsity Tutors

Academic Coaching Tutor

Cincinnati, OH · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

Bryant & Stratton College

Academic Advisor

Solon, OH · On-site

$39K - $47K/yr

... fields of healthcare, technology, legal, business, graphic design, and more. We offer a ... tracking student support service activities, faculty office hours • Performs various ...

Varsity Tutors

Academic Coaching Tutor

Columbus, OH · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... advanced technology, AI, and the latest in learning science to create personalized learning ...

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Academic Technology Support information

What is academic technology support?

Academic technology support refers to the services and assistance provided to educators, students, and staff in using technology for teaching, learning, and research. This can include troubleshooting technical issues, training users on educational software and hardware, and helping integrate technology into classroom or online environments. The goal is to ensure that technology enhances the educational experience and operates smoothly across campuses or virtual platforms.

What are the key skills and qualifications needed to thrive as an academic technology support specialist?

To excel as an Academic Technology Support specialist, you typically need a strong understanding of educational technologies, troubleshooting skills, and a background in IT or instructional technology, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Office Specialist. Familiarity with learning management systems (LMS), classroom AV equipment, and remote support tools is crucial. Strong communication, patience, and customer service skills help you effectively assist faculty, staff, and students with varying levels of technical expertise. These skills ensure that educational environments run smoothly and that users receive timely, effective support for technology-related challenges.

How does the academic technology support role collaborate with faculty to enhance classroom technology integration?

Academic Technology Support professionals work closely with faculty members to assess instructional needs and recommend appropriate technological solutions. They often conduct training sessions, provide hands-on support during class setups, and troubleshoot issues as they arise. Regular communication with instructors is essential to ensure technology tools align with teaching goals and improve student learning experiences. This collaborative environment fosters continuous learning and allows support staff to stay updated on emerging educational technologies.

What is the difference between Academic Technology Support vs IT Support Specialist?

AspectAcademic Technology SupportIT Support Specialist
CredentialsTypically requires a degree in education, instructional technology, or related fieldOften requires an IT or computer science degree or certifications like CompTIA A+
Work EnvironmentEducational institutions, colleges, universitiesCorporate offices, data centers, various industries
Employer & Industry UsagePrimarily in academia and educational settingsAcross multiple industries including corporate, healthcare, and government
Common Search & ComparisonYesYes

Academic Technology Support focuses on assisting educators and students with educational technology tools within academic settings. In contrast, IT Support Specialists provide technical support across various industries, handling broader IT infrastructure and hardware issues. While both roles require technical skills, Academic Technology Support is specialized in educational technology, whereas IT Support Specialists have a wider scope in general IT support.

Academic Technology Support jobs near you

Support Specialist, Online Learning & Academic Technology

Cleveland, OH

Tri-C
See more jobs at Tri-Cexternal

Full-time

Re-posted 18 days ago

Job description

SUMMARY

 The Online Learning & Academic Technology Support Specialist provides technology support for faculty and students, College-wide training for online technologies, and is part of the internal College-wide OLAT Help Desk team. The Online Learning & Academic Support Specialist will use specialized knowledge to provide technical assistance in learning management system (LMS) administration, Level 2 and Level 3 help desk liaison support, and institutional online content management to the College.  This position coordinates and completes technical assignments related to the Level 2 Help Desk (LMS and academic technology issues) by working closely with the Online Learning and Academic Technology (OLAT) staff, faculty and administrative departments, and students to promote faculty and student success.

ESSENTIAL FUNCTIONS

  •  Resolves Level 2 (L2) and Level 3 (L3) Help Desk tickets for the College's Learning Management System (LMS), Blackboard Learn, and D2L's Brightspace within the Helpdesk queues
  •  Assists the OLAT staff by testing and troubleshooting academic technology issues
  •  Collaborates with LMS administrators, project manager, instructional designers, the lecture capture administrator and the Learning Excellence team to resolve Level 2 LMS, Mediasite, and other academic technology issues
  •  Conducts research relative to LMS and other academic technology problems and usage
  •  Uses SmartView to keep accurate records of all interactions concerning Help Desk issues
  •  Creates, refines, and contributes to articles, support documentation and videos as needed for L2 Help Desk usage and Mediasite channels
  •  Acts as the first point of contact for Help Desk-related emergencies and college-wide LMS and Academic Technology issues, and works with the Executive Director to assist with college-wide communications
  •  Serves as the technical liaison with third-party related academic software/technology when L2 Desk issues arise
  •  Organizes, creates and maintains the department Knowledge Base (KB), including overseeing the updating and standardization of all articles/items
  •  Assists LMS administrators with analyzing logs, outage research and testing, and other tasks as needed
  •  Assists with the tracking of support ticket data to provide summaries and recommendations for improved support
  •  Responds to technical questions from olat@tri-c.edu and other team email addresses
  •  Provides help desk support for faculty and students for D2L's Brightspace and other academic technologies
  •  Assists in facilitating online technology process workshops for faculty, program managers, faculty coordinators and deans both face-to-face and virtually
  •  Assists in the creation, training, and deployment of asynchronous/synchronous learning support resources for faculty and students in a variety of delivery modes
  •  Implements and evaluates the success of solutions, and OLAT's faculty and student support programs
  •  Collaborates with ITS, faculty development, instructional design, and student services areas to identify training gaps and provide training for faculty and students on the use of the College's academic technologies
  •  Creates digital forms for OLAT using Survey Monkey or MS Forms
  •  Serves on college-wide committees, work groups, taskforces, etc.
  •  Performs other duties as assigned

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