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Aca Customer Service Representative information

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How much do aca customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for aca customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are ACA Customer Service Representatives?

ACA Customer Service Representatives are professionals who assist customers with inquiries and issues related to the Affordable Care Act (ACA), also known as Obamacare. They help individuals understand their health insurance options, guide them through the enrollment process, and answer questions about coverage, benefits, and eligibility. These representatives often work for health insurance companies, government agencies, or contracted call centers, ensuring that customers receive accurate information and support for their ACA-related needs.

What are the key skills and qualifications needed to thrive as an ACA Customer Service Representative, and why are they important?

To thrive as an ACA Customer Service Representative, you need strong knowledge of health insurance policies, excellent problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ACA-specific databases is frequently required. Outstanding communication, patience, and empathy help build rapport and effectively assist customers with complex insurance inquiries. These skills and qualities are crucial for ensuring accurate information delivery, resolving issues efficiently, and maintaining customer satisfaction in a regulated environment.

What is the difference between Aca Customer Service Representative vs Aca Claims Processor?

AspectAca Customer Service RepresentativeAca Claims Processor
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, customer support officesClaims departments, insurance offices
Employer & IndustryHealth insurance companies, government programsHealth insurance providers, government agencies
Primary RoleAssist customers with inquiries, policy info, and coverageReview, process, and validate insurance claims

While both roles work within the health insurance industry, Aca Customer Service Representatives focus on assisting customers with their questions and coverage details, whereas Aca Claims Processors handle the review and processing of insurance claims. Both positions require knowledge of insurance policies but serve different functions within the claims and customer support processes.

What are some common challenges faced by ACA Customer Service Representatives when assisting clients during open enrollment periods?

ACA Customer Service Representatives often experience high call volumes and tight deadlines during open enrollment, which can be stressful. They must quickly and accurately interpret complex health insurance policies and regulations to provide clear guidance to clients who may be unfamiliar with the Affordable Care Act. Navigating diverse client needs and resolving application issues requires patience, empathy, and strong problem-solving skills. Team collaboration and ongoing training are essential to stay updated on policy changes and deliver excellent customer service under pressure.
What cities are hiring for Aca Customer Service Representative jobs? Cities with the most Aca Customer Service Representative job openings:
What states have the most Aca Customer Service Representative jobs? States with the most job openings for Aca Customer Service Representative jobs include:
Infographic showing various Aca Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 1% Full Time, 94% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

GX Louisiana

Baton Rouge, LA • On-site

$12.50 - $17/hr

Other

Posted 2 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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