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Aca Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do aca customer service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for aca customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are ACA Customer Service Representatives?

ACA Customer Service Representatives are professionals who assist customers with inquiries and issues related to the Affordable Care Act (ACA), also known as Obamacare. They help individuals understand their health insurance options, guide them through the enrollment process, and answer questions about coverage, benefits, and eligibility. These representatives often work for health insurance companies, government agencies, or contracted call centers, ensuring that customers receive accurate information and support for their ACA-related needs.

What are the key skills and qualifications needed to thrive as an ACA Customer Service Representative, and why are they important?

To thrive as an ACA Customer Service Representative, you need strong knowledge of health insurance policies, excellent problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ACA-specific databases is frequently required. Outstanding communication, patience, and empathy help build rapport and effectively assist customers with complex insurance inquiries. These skills and qualities are crucial for ensuring accurate information delivery, resolving issues efficiently, and maintaining customer satisfaction in a regulated environment.

What is the difference between Aca Customer Service Representative vs Aca Claims Processor?

AspectAca Customer Service RepresentativeAca Claims Processor
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, customer support officesClaims departments, insurance offices
Employer & IndustryHealth insurance companies, government programsHealth insurance providers, government agencies
Primary RoleAssist customers with inquiries, policy info, and coverageReview, process, and validate insurance claims

While both roles work within the health insurance industry, Aca Customer Service Representatives focus on assisting customers with their questions and coverage details, whereas Aca Claims Processors handle the review and processing of insurance claims. Both positions require knowledge of insurance policies but serve different functions within the claims and customer support processes.

What are some common challenges faced by ACA Customer Service Representatives when assisting clients during open enrollment periods?

ACA Customer Service Representatives often experience high call volumes and tight deadlines during open enrollment, which can be stressful. They must quickly and accurately interpret complex health insurance policies and regulations to provide clear guidance to clients who may be unfamiliar with the Affordable Care Act. Navigating diverse client needs and resolving application issues requires patience, empathy, and strong problem-solving skills. Team collaboration and ongoing training are essential to stay updated on policy changes and deliver excellent customer service under pressure.
What cities are hiring for Aca Customer Service Representative jobs? Cities with the most Aca Customer Service Representative job openings:
What states have the most Aca Customer Service Representative jobs? States with the most job openings for Aca Customer Service Representative jobs include:
Infographic showing various Aca Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 1% Full Time, 94% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

ACA Customer Success Manager (Integrated)

Selerix

Columbia, SC • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Title: ACA Customer Success Manager (Integrated)

Department: ACA Services

Reports To: Manger, ACA Services (Based on assigned team)

Location: Any Selerix Location

Job Summary

An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements. This position is the primary liaison between the client and Selerix for ACA reporting. They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services.  An ACA Customer Success Manager may be assigned to one of three teams, SLX Internal, SS Retail or SS PEO.

This position requires an extensive knowledge of the ACA Regulations and the ability to assist and educate large clients and partners.

Key Responsibilities

  • Consistently provides excellent customer service, including representing the clients’ and Selerix’ needs and goals to ensure quality.
  •  Promptly researches and troubleshoots issues as reported by clients.
  • Communicates effectively with clients and Company to ensure positive resolution of issues.
  • Works collaboratively with partners, both internal and external, to resolve issues.
  • Ensures all data requirements can be met by the client and/or case builder for implementation and to meet ongoing data cadence needs.
  • Conduct onboarding meetings for new ACA clients using the established workflow.
  • Responsible for the initial configuration of company in software.
  • Conduct training sessions with clients following established timelines and processes.
  • Maintain all required records and timelines in Monday.com.
  • Configures user credentials and provides them to the client team.
  • Following established processes and procedures, creates and configures setups based on client information.
  • Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
  • Participate in staff meetings, conference calls, and other meetings, as needed.
  • Performs other duties as required. 

Qualifications

  •  Fluent in English with strong written and verbal communication skills
  • Professional demeanor with outstanding communication and interpersonal skills
  • Customer focused mindset with a commitment to providing excellent service and support
  • Demonstrate strong ethics and maintain confidentiality
  • Expert Microsoft Office skills
  • Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early.
  • Self-starter and self-directed with excellent organizational and time management skills
  • Work in a team environment as well as independently
  • Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure.
  • Ability to interpret, evaluate and communicate detailed information while understanding and contribute to broader organizational goals.
  • Ability to manage and support a high-volume portfolio of clients.

Must be eligible for US employment.

We offer the following benefits:

Medical, Dental and Vision insurance

4 weeks paid time off (PTO)

9 paid Holidays

401k (with match)- Basic Life - Long Term Disability (LTD)

Locations in Plano, Texas – Columbia, South Carolina – Harahan, Louisiana – Indianapolis, Indiana - Hybrid work schedule

Employment Type: FULL_TIME

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