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Aca Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do aca customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for aca customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an ACA Customer Service Representative?

ACA Customer Service Representatives are professionals who assist customers with inquiries and issues related to the Affordable Care Act (ACA), also known as Obamacare. They help individuals understand their health insurance options, guide them through the enrollment process, and answer questions about coverage, benefits, and eligibility. These representatives often work for health insurance companies, government agencies, or contracted call centers, ensuring that customers receive accurate information and support for their ACA-related needs.

What are the key skills and qualifications needed to thrive as an ACA Customer Service Representative?

To thrive as an ACA Customer Service Representative, you need strong knowledge of health insurance policies, excellent problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ACA-specific databases is frequently required. Outstanding communication, patience, and empathy help build rapport and effectively assist customers with complex insurance inquiries. These skills and qualities are crucial for ensuring accurate information delivery, resolving issues efficiently, and maintaining customer satisfaction in a regulated environment.

What are some common challenges faced by ACA Customer Service Representatives when assisting clients during open enrollment periods?

ACA Customer Service Representatives often experience high call volumes and tight deadlines during open enrollment, which can be stressful. They must quickly and accurately interpret complex health insurance policies and regulations to provide clear guidance to clients who may be unfamiliar with the Affordable Care Act. Navigating diverse client needs and resolving application issues requires patience, empathy, and strong problem-solving skills. Team collaboration and ongoing training are essential to stay updated on policy changes and deliver excellent customer service under pressure.

What is the difference between Aca Customer Service Representative vs Aca Claims Processor?

AspectAca Customer Service RepresentativeAca Claims Processor
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, customer support officesClaims departments, insurance offices
Employer & IndustryHealth insurance companies, government programsHealth insurance providers, government agencies
Primary RoleAssist customers with inquiries, policy info, and coverageReview, process, and validate insurance claims

While both roles work within the health insurance industry, Aca Customer Service Representatives focus on assisting customers with their questions and coverage details, whereas Aca Claims Processors handle the review and processing of insurance claims. Both positions require knowledge of insurance policies but serve different functions within the claims and customer support processes.

What cities are hiring for Aca Customer Service Representative jobs?

Cities with the most Aca Customer Service Representative job openings:

What states have the most Aca Customer Service Representative jobs?

States with the most job openings for Aca Customer Service Representative jobs include:

What are popular job titles related to Aca Customer Service Representative jobs?

For Aca Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Aca Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Payroll Customer Service Representative (CSR)

Antioch, IL • On-site

Your Payroll Department
Finance and Insurance • 1 - 10 employees
Learn more about Your Payroll Departmentexternal

$15.75 - $21.25/hr

Full-time

Re-posted 6 days ago

Job description

Company Description

Your Payroll Department (YPD), a division of James Hamlin & Co., provides payroll, HR, ACA, Workers Comp, Retirement plans, Time & Attendance, and General Ledger solutions to its clients. YPD is part of a licensed CPA firm helping clients maximize their profit potential while achieving and exceeding their business growth goals through its related divisions of accounting, information technology and financial services. Established in 1964, James Hamlin & Co. is a second-generation, family-owned business with 50 employees serving hundreds of businesses and thousands of individuals.

Job Description

Has the recent closing of Pro/Data affected you?  Do you have experience on Evolution software?  If so, keep reading! As a YPD CSR, you support your assigned payroll clients, process payrolls for assigned clients, ensure accuracy of employee set ups, check work prepared by fellow CSRs. You report to the YPD Ops Lead.

Primary Objective: You will process payrolls and manage 150-200 clients' needs regarding employee set up, processing payrolls and producing reports that fit clients' needs. You will be responsible for coaching your clients on their use of our payroll software and related payroll systems.

Secondary Objective: You will be responsible for keeping up-to-date on your own knowledge of our payroll software and related payroll systems.

You will:

  • Process payrolls for assigned clients and coach clients in use of our software systems
  • Troubleshoot problems arising with payroll software and payroll related systems 
  • Complete 20 hrs of approved CPE coursework each year 
  • Support clients in use of time & attendance software/hardware
  • Work with team to revise our procedures to respond to external changes like software changes and law changes 

Daily/Weekly Tasks include:

  • Ensure all submitted payrolls are processed completely and accurately 
  • Ensure assigned clients are billed appropriately
  • Initiate client corrections, service bureau corrections and supplemental runs
  • Manage your day/week so that all daily, weekly, monthly, quarterly and annual processes are timely and accurately completed
  • Respond to and resolve client inquiries in a timely manner
  • Coach clients on use of payroll software as needed Upload retirement plan data
  • Support internal accounting staff needs
Qualifications

The ideal candidate will also possess the following skills:

  • Tech savvy (quick learner who is comfortable with technology and able to problem solve issues where software is not intuitive)
  • Ability to work well and quickly under pressure
  • Strong 10-key typing skills
  • Excellent customer service experience
  • Open to change and willing to learn
Additional Information

Please include a cover letter.

All your information will be kept confidential according to EEO guidelines.

Apply