Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Introduction This is a Management Service position and serves at the\r\npleasure of the Appointing Authority.\r\n\r\nIt is important that all experience be fully\r\ndocumented. Failure toLIST ALL ...
Introduction This is a Management Service position and serves at the\r\npleasure of the Appointing Authority.\r\n\r\nIt is important that all experience be fully\r\ndocumented. Failure toLIST ALL ...
REGULATORY AND COMPLIANCE ENGINEER/ARCHITECT I
Baltimore, MD · On-site
$80K - $125K/yr
This is a field position, and this role requires visiting various\r\nsites throughout the surrounding counties in Maryland.\r\nAs a project manager in this role, responsibilities\r\ninclude:\r\n\r\n ...
REGULATORY AND COMPLIANCE ENGINEER/ARCHITECT I
Baltimore, MD · On-site
$80K - $125K/yr
This is a field position, and this role requires visiting various\r\nsites throughout the surrounding counties in Maryland.\r\nAs a project manager in this role, responsibilities\r\ninclude:\r\n\r\n ...
FAMLI is a social\r\ninsurance system covering 2.6 million workers and 180,000 employers, delivered ... This position reports directly to\r\nthe Manager of Insurance Plan Analysis. This position is ...
FAMLI is a social\r\ninsurance system covering 2.6 million workers and 180,000 employers, delivered ... This position reports directly to\r\nthe Manager of Insurance Plan Analysis. This position is ...
A Bachelor's degree from an\r\naccredited college or university in an environmental science or natural\r\nresources planning, management or development.\r\nExperience: One year of experience in ...
A Bachelor's degree from an\r\naccredited college or university in an environmental science or natural\r\nresources planning, management or development.\r\nExperience: One year of experience in ...
ADMINISTRATIVE OFFICER I
Baltimore, MD · On-site
... a year-for-year basis for the requiredexperience. \r\n DESIRED OR PREFERRED QUALIFICATIONS Preferred Qualifications:\r\n\r\n\r\n1. Experience managing or administering incident reporting or data ...
ADMINISTRATIVE OFFICER I
Baltimore, MD · On-site
... a year-for-year basis for the requiredexperience. \r\n DESIRED OR PREFERRED QUALIFICATIONS Preferred Qualifications:\r\n\r\n\r\n1. Experience managing or administering incident reporting or data ...
... as a team in managing an\r\nactive district court caseload. Attorneys work in conjunction with social\r\nworkers, investigators, and core staff in a team-oriented environment.\r\nAttorneys must be ...
... as a team in managing an\r\nactive district court caseload. Attorneys work in conjunction with social\r\nworkers, investigators, and core staff in a team-oriented environment.\r\nAttorneys must be ...
... r\n Assist Facility Administrator in managing the overall day-to-day operations of a juvenile facility in accordance with Departmental and Divisional policy and procedures.\r\n\r\n\r\n Responsible ...
... r\n Assist Facility Administrator in managing the overall day-to-day operations of a juvenile facility in accordance with Departmental and Divisional policy and procedures.\r\n\r\n\r\n Responsible ...
... r\nThis is a Management Service position that\r\nserves at the pleasure of the Appointing Authority.\r\n GRADE MIA 0026\r\n\r\n LOCATION OF POSITION Baltimore CityorHybrid (between office and\r ...
... r\nThis is a Management Service position that\r\nserves at the pleasure of the Appointing Authority.\r\n GRADE MIA 0026\r\n\r\n LOCATION OF POSITION Baltimore CityorHybrid (between office and\r ...
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HVAC Sheetmetal Mechanics - Foreman
Baltimore, MD · On-site
$15 - $40/hr
Manage One or Multiple Commercial-HVAC Projects Concurrently * Manage, Scope * Plan, Coordinate and ... Establish and Maintain A Good Working Relationships with the Field Trade Personnel and other ...
Quick apply
Be Seen First
HVAC Sheetmetal Mechanics - Foreman
Baltimore, MD · On-site
$15 - $40/hr
Manage One or Multiple Commercial-HVAC Projects Concurrently * Manage, Scope * Plan, Coordinate and ... Establish and Maintain A Good Working Relationships with the Field Trade Personnel and other ...
OPD is committed to building a\r\nculturally diverse staff and strongly encourages people ... manage dynamic teams and high-volume caseloads.\r\n Demonstrated leadership, mentorship ...
OPD is committed to building a\r\nculturally diverse staff and strongly encourages people ... manage dynamic teams and high-volume caseloads.\r\n Demonstrated leadership, mentorship ...
... r\n\r\n Reports to the Managing Attorney for the Southern District Court office\r\nassigned toBaltimore City.\r\n Works closely with the leadership team to maintain a high standard of\r ...
... r\n\r\n Reports to the Managing Attorney for the Southern District Court office\r\nassigned toBaltimore City.\r\n Works closely with the leadership team to maintain a high standard of\r ...
... as a team in managing an\r\nactive district court caseload. Attorneys work in conjunction with social\r\nworkers, investigators, and core staff in a team-oriented environment.\r\nAttorneys must be ...
... as a team in managing an\r\nactive district court caseload. Attorneys work in conjunction with social\r\nworkers, investigators, and core staff in a team-oriented environment.\r\nAttorneys must be ...
Be Seen First
HVAC Sheet Metal Foreman- Mechanic
Severn, MD · On-site
$25 - $40/hr
Manage One or Multiple Commercial HVAC Projects Concurrently (Track Submittals, SOV, Schedules ... Establish and Maintain A Good Working Relationships with the Field Trade Personnel and other ...
Quick apply
Be Seen First
HVAC Sheet Metal Foreman- Mechanic
Severn, MD · On-site
$25 - $40/hr
Manage One or Multiple Commercial HVAC Projects Concurrently (Track Submittals, SOV, Schedules ... Establish and Maintain A Good Working Relationships with the Field Trade Personnel and other ...
Be Seen First
HVAC Mechanic Foreman - Mechanic
Glen Burnie, MD · On-site
$25 - $40/hr
Manage One or Multiple Commercial HVAC Projects Concurrently (Track Submittals, SOV, Schedules ... Establish and Maintain A Good Working Relationships with the Field Trade Personnel and other ...
Quick apply
Be Seen First
HVAC Mechanic Foreman - Mechanic
Glen Burnie, MD · On-site
$25 - $40/hr
Manage One or Multiple Commercial HVAC Projects Concurrently (Track Submittals, SOV, Schedules ... Establish and Maintain A Good Working Relationships with the Field Trade Personnel and other ...
MSP Emergency Dispatcher Trn
$37K - $48K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$37K - $48K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$42K - $54K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$42K - $54K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$41K - $53K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$41K - $53K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$42K - $55K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$42K - $55K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$41K - $53K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
MSP Emergency Dispatcher Trn
$41K - $53K/yr
... manager to select employees. The list will\r\nbe valid for one year.\r\n EXAMINATION PROCESS The examination will\r\nconsist of a rating of your education, training and experience related to the\r ...
A R Manager information
See Baltimore, MD salary details
$37.3K - $44K
4% of jobs
$44K - $50.8K
8% of jobs
$50.8K - $57.6K
9% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$57.6K - $64.4K
15% of jobs
The median wage is $70.4K / yr.
$64.4K - $71.1K
15% of jobs
$71.1K - $77.9K
14% of jobs
$83.6K is the 75th percentile. Wages above this are outliers.
$77.9K - $84.7K
12% of jobs
$84.7K - $91.5K
8% of jobs
$91.5K - $98.2K
6% of jobs
$98.2K - $105K
5% of jobs
$105K - $111.8K
3% of jobs
$37.3K
$74.1K
$111.8K
How much do a r manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for a r manager in Baltimore, MD is $74,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $86,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Accounts Receivable (A/R) Manager, and why are they important?
To thrive as an A/R Manager, you need strong financial acumen, attention to detail, and experience with accounting principles, typically supported by a degree in finance or accounting. Familiarity with accounting software like SAP, Oracle, or QuickBooks, as well as proficiency in Excel, is essential, and some employers may require certifications such as CMA or CPA. Excellent communication, problem-solving, and leadership skills help A/R Managers effectively resolve discrepancies and lead their teams. These skills ensure accurate cash flow management, timely collections, and robust financial operations for the business.
What are A R Managers?
A R Managers, or Accounts Receivable Managers, are professionals responsible for overseeing a company's incoming payments and managing the accounts receivable department. They ensure that invoices are issued accurately and payments are collected on time, helping to maintain the company's cash flow. Their duties include setting credit policies, monitoring aging accounts, resolving payment disputes, and leading a team of accounts receivable specialists. A R Managers play a crucial role in minimizing bad debts and supporting the financial health of the organization.
What is the difference between A R Manager vs Accounts Payable Specialist?
| Aspect | A R Manager | Accounts Payable Specialist |
|---|---|---|
| Credentials | Bachelor's degree in finance, accounting, or related field; CPA or CMA preferred | High school diploma or associate's degree; accounting certifications are a plus |
| Work Environment | Office setting, overseeing accounts receivable processes | Office environment, handling invoice processing and payments |
| Industry Usage | Used across industries with large sales operations | Common in retail, manufacturing, and service industries |
| Primary Focus | Managing incoming payments, credit control, and collections | Processing outgoing payments, invoice verification, and vendor relations |
The main difference between an A R Manager and an Accounts Payable Specialist lies in their focus areas. The A R Manager oversees incoming payments and credit management, while the Accounts Payable Specialist handles outgoing payments and invoice processing. Both roles require accounting knowledge but differ in scope and responsibilities.
How does an Accounts Receivable (A/R) Manager typically collaborate with other departments to ensure timely collections?
An A/R Manager works closely with sales, customer service, and finance teams to streamline the collections process and resolve payment issues. They often coordinate with sales to clarify contract terms and address disputes that may delay payments, while partnering with customer service to handle client concerns professionally. Effective communication and cross-departmental meetings are common practices to ensure alignment on accounts, helping to maintain healthy cash flow and positive client relationships.
What are popular job titles related to A R Manager jobs in Baltimore, MD? For A R Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching A R Manager jobs in Baltimore, MD look for? The top searched job categories for A R Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for A R Manager jobs? Cities near Baltimore, MD with the most A R Manager job openings:
Other
Posted 14 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...