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Position OverviewThe Clinical Informatics Specialist is a clinically experienced healthcare professional with expertise in both patient care and healthcare technology. Serving as a key liaison between clinical operations and Information Services, this role leverages clinical, information, and computer sciences to optimize electronic health records (EHRs), streamline workflows, and improve patient outcomes across UHS and the communities we serve.
Working collaboratively with multidisciplinary teams, the Clinical Informatics Specialist leads and supports clinical informatics initiatives through assessment, planning, implementation, training, evaluation, and continuous optimization. This individual identifies opportunities to enhance clinical workflows, translates operational needs into technology solutions, and partners with EHR teams to design, test, and implement system improvements. Reporting to the Director of Informatics, this role provides a strong clinical perspective on enterprise technology projects, system upgrades, device integrations, and patient care innovations, helping drive quality, safety, and excellence in healthcare delivery.

Primary Department, Division, or Unit:

UHS Clinical Informatics

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$37.00 - $55.50 per hour, depending on experience

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Job Responsibilities:

• Serves as a clinical expert, resource, and liaison between the IT team and clinical operations teams.

• Meets with nursing preceptors and new clinical hires to promote comprehensive understanding and requirements for clinical documentation.

• Provides initial at the elbow support for new UHS providers and nursing/clinical staff.

• Assists with basic provider personalization (order favorites, view configuration, smart phrase development).

• Participates as the clinical lead in technical dress rehearsals and go live support for nursing staff and/ providers.

• Conducts clinical rounding in the inpatient setting for operational support on a routine and as needed basis.

• Assists clinical end-users with workflows to promote clinical efficiency, quality, user satisfaction, optimal revenue, and patient safety.

• Identify technical/EMR issues. Collaborates with informatics team, IT, and/or Epic analysts for resolution. Submits Cherwell tickets as needed.

• Participates in monitoring Epic clinical reports (including: Barcode Compliance Medication Administration, Open Encounters, Incomplete Blood Administration, Notes without charges, and Required Documentation). Participates with troubleshooting decreased compliance root cause(s) for possible resolutions and improvements.

• Participates in improving clinical efficiencies through workflow assessments, monitoring and drill down of appropriate system reports.

• Participates as a resource during regulatory visits as requested. Collaborates with IT, Epic analysts, and informatics team for problem-solving non-compliant clinical issues.

• Participates in identifying IT/EMR root cause(s) and improvement plans for clinically related patient safety events.

• Participates in IT technical and Epic application team/focus groups.

• Participates in Epic application testing as a clinical expert for optimal workflows and regulatory compliance.

• Evaluates current and emerging technologies as the clinical expert to ensure strategy implementation promotes viable cost, safety, and quality patient outcomes.

• Participates in prioritizing planned Epic optimizations as a clinical expert.

• Participates in operational workgroups/committees (including: advisories, quality/safety, clinical education, and emergency management).

• Participates in new clinical device testing and implementation.

• Establishes collaborative relationships with other members of the health care team for effective and efficient interdisciplinary care.

• Collaborates with informatics team for clinical rounding findings, team strategies and goals.

Position Qualifications:

Minimum Required:

• Bachelor's degree in nursing or relevant clinical field.

• Five years of clinical experience in the inpatient or ambulatory care setting.

• One Epic certification within one year of hire.

Preferred:

• Master's degree in clinical informatics.

• Four or more years in clinical informatics related experience

• Epic experience & certifications

• National certification in clinical informatics.

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Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.