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988 Chat Text Crisis Jobs (NOW HIRING)

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$21/hr

... chat and text response, simulations, roleplays, live observation, and ongoing coaching from ... Join FirstLink's 988 team and help ensure that every person reaching out in crisis is met with ...

Centerstone

Crisis Navigator

Alton, IL · On-site

$15.75 - $22/hr

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ... Answer incoming chats/texts from visitors utilizing 988. * Assist in administrative tasks as needed.

Centerstone

Crisis Navigator

Alton, IL · On-site +1

$15.75 - $22/hr

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ... Answer incoming chats/texts from visitors utilizing 988. * Assist in administrative tasks as needed.

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988 Chat Text Crisis information

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How much do 988 chat text crisis jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for 988 chat text crisis in the United States is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is a 988 chat text crisis counselor?

988 Chat Text Crisis counselors are trained professionals or volunteers who provide support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts through text and online chat platforms. They work as part of the 988 Suicide & Crisis Lifeline, offering confidential, real-time help and resources. Their role involves active listening, assessing risk, de-escalating crisis situations, and connecting individuals to appropriate local services or ongoing support. They help ensure that people in crisis can access immediate assistance in a way that feels accessible and safe, especially for those who may not feel comfortable speaking on the phone.

What are the key skills and qualifications needed to thrive as a 988 chat text crisis counselor, and why are they important?

To thrive as a 988 Chat/Text Crisis Counselor, you need strong active listening, crisis intervention, and de-escalation skills, usually supported by relevant training or a background in social work, psychology, or counseling. Familiarity with digital communication platforms, crisis management software, and confidentiality protocols is essential. Empathy, emotional resilience, and clear written communication are vital soft skills for building trust and supporting people in distress. These competencies enable counselors to provide timely, effective support and ensure safety for individuals experiencing mental health crises.

What are some common challenges faced by 988 chat text crisis counselors, and how can they effectively manage stress in this role?

988 Chat/Text Crisis Counselors often encounter emotionally intense situations and may support individuals experiencing severe distress or suicidal thoughts. Managing compassion fatigue and emotional burnout is a common challenge, given the high volume and urgency of contacts. To maintain well-being, counselors are encouraged to utilize regular debriefings, participate in peer support groups, and practice self-care strategies. Many organizations also provide ongoing training and access to mental health resources to help staff manage stress and maintain resilience.

What is the difference between 988 Chat Text Crisis vs 988 Call Crisis Counselor?

Aspect988 Chat Text Crisis988 Call Crisis Counselor
CredentialsRelevant mental health certifications, crisis intervention trainingRelevant mental health certifications, crisis intervention training
Work EnvironmentOnline chat platform, remote or call center settingsPhone call center, remote or in-person settings
Industry UsageUsed for text-based crisis support servicesUsed for voice-based crisis support services
Search/Comparison IntentCompare chat-based crisis support rolesCompare call-based crisis support roles

Both roles involve providing crisis intervention, but 988 Chat Text Crisis focuses on online text support, while 988 Call Crisis Counselors handle voice calls. The skills and certifications are similar, but the work environment differs, with chat roles being remote and text-based, and call roles often involving phone communication. Understanding these differences helps individuals choose the most suitable crisis support role based on their preferences and skills.

More about 988 Chat Text Crisis jobs

What cities are hiring for 988 Chat Text Crisis jobs?

Cities with the most 988 Chat Text Crisis job openings:

What states have the most 988 Chat Text Crisis jobs?

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The top searched job categories for 988 Chat Text Crisis jobs are:

988 Chat Text Crisis jobs near you
Infographic showing various 988 Chat Text Crisis job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 71% In-person, 3% Hybrid, and 26% Remote job distribution, with an average salary of $53,410 per year, or $25.7 per hour.

MiCAL Crisis Specialist (Saginaw/Midland)

Saginaw, MI • On-site, Remote

Gryphon Place
Non-Profits • 11 - 50 employees
Learn more about Gryphon Placeexternal

Full-time, Part-time

Medical, Retirement, PTO

Posted 24 days ago

Job description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.
STATEMENT OF THE JOB
  • The Crisis Specialist provides crisis intervention, emotional support, and resource connection to individuals contacting the Michigan Crisis Access Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment.
  • This role is responsible for assessing risk, de-escalating crisis situations, and connecting individuals to appropriate supports using trauma-informed, person-centered approaches. Crisis Specialists serve as a critical first point of contact within Michigan's behavioral health crisis system and play a key role in ensuring safe, effective, and compassionate care.
  • We are looking to fill for Full-Time and Part-Time positions. 1st, 2nd, and 3rd shift available for all!

ESSENTIAL DUTIES AND RESPONSIBILITIES
Crisis Intervention & Risk Assessment
  • Respond to incoming contacts (calls, chats, texts) from individuals experiencing crisis, distress, or seeking support.
  • Conduct suicide risk assessments and safety planning in accordance with established clinical protocols.
  • Provide emotional support, de-escalation, and stabilization using trauma-informed techniques.
  • Identify and respond appropriately to high-risk situations, including imminent risk, following escalation procedures.

Information, Referral & Care Coordination
  • Provide accurate information and referrals to community resources, behavioral health services, and crisis support systems.
  • Connect individuals to local services, including mobile crisis, emergency services, or ongoing care as appropriate.
  • Support continuity of care by documenting and facilitating appropriate follow-up when required.

Documentation & Systems Use
  • Accurately document all interactions in the designated data and crisis management systems.
  • Maintain clear, thorough, and timely records that reflect risk assessment, interventions, and outcomes.
  • Utilize multiple technology platforms to manage contacts, referrals, and service delivery.

Adherence to Protocols & Standards
  • Follow all clinical protocols, workflows, and escalation procedures for crisis response.
  • Maintain compliance with confidentiality, recipient rights, and all applicable regulations and policies.
  • Demonstrate consistent adherence to MiCAL, 988, and organizational service standards.

Requirements
EDUCATION AND EXPERIENCE
Required:
  • High School Diploma or equivalent
  • Ability to successfully complete required crisis intervention training (provided)
  • Availability to work flexible shifts, including evenings, weekends, and/or overnights in a 24/7 environment
  • Certified Crisis Specialist (or ability to be certified within 1 year of hire)
  • Must be a resident of the State of Michigan

Preferred:
  • Associate or Bachelor's degree in Human Services, Psychology, Social Work, or related field
  • Experience in crisis intervention, behavioral health, contact centers, or human services
  • Familiarity with 988 or crisis line services

KNOWLEDGE / SKILLS / ABILITIES
  • Strong interpersonal and communication skills with ability to build rapport quickly
  • Ability to remain calm and make sound decisions in high-pressure situations
  • Skills in active listening, empathy, and conflict resolution
  • Ability to work effectively with individuals from diverse backgrounds
  • Strong organizational and multitasking skills in a fast-paced environment
  • Basic computer proficiency and ability to learn crisis documentation systems
  • Ability to work independently while also functioning as part of a team

WORK ENVIRONMENT
  • This position operates in a 24/7 crisis contact center environment. Staff are expected to work assigned shifts, which may include evenings, overnights, weekends, and holidays. Work may be performed on-site or remotely, depending on program needs and eligibility.

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

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