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988 Chat Text Crisis Jobs (NOW HIRING)

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role is responsible for ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role is responsible for ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

... the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role is responsible for ...

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All JobsBusiness Jobs988 Chat Text Crisis Jobs

988 Chat Text Crisis information

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How much do 988 chat text crisis jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 988 chat text crisis in the United States is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is a 988 chat text crisis counselor?

988 Chat Text Crisis counselors are trained professionals or volunteers who provide support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts through text and online chat platforms. They work as part of the 988 Suicide & Crisis Lifeline, offering confidential, real-time help and resources. Their role involves active listening, assessing risk, de-escalating crisis situations, and connecting individuals to appropriate local services or ongoing support. They help ensure that people in crisis can access immediate assistance in a way that feels accessible and safe, especially for those who may not feel comfortable speaking on the phone.

What are the key skills and qualifications needed to thrive as a 988 chat text crisis counselor, and why are they important?

To thrive as a 988 Chat/Text Crisis Counselor, you need strong active listening, crisis intervention, and de-escalation skills, usually supported by relevant training or a background in social work, psychology, or counseling. Familiarity with digital communication platforms, crisis management software, and confidentiality protocols is essential. Empathy, emotional resilience, and clear written communication are vital soft skills for building trust and supporting people in distress. These competencies enable counselors to provide timely, effective support and ensure safety for individuals experiencing mental health crises.

What are some common challenges faced by 988 chat text crisis counselors, and how can they effectively manage stress in this role?

988 Chat/Text Crisis Counselors often encounter emotionally intense situations and may support individuals experiencing severe distress or suicidal thoughts. Managing compassion fatigue and emotional burnout is a common challenge, given the high volume and urgency of contacts. To maintain well-being, counselors are encouraged to utilize regular debriefings, participate in peer support groups, and practice self-care strategies. Many organizations also provide ongoing training and access to mental health resources to help staff manage stress and maintain resilience.

What is the difference between 988 Chat Text Crisis vs 988 Call Crisis Counselor?

Aspect988 Chat Text Crisis988 Call Crisis Counselor
CredentialsRelevant mental health certifications, crisis intervention trainingRelevant mental health certifications, crisis intervention training
Work EnvironmentOnline chat platform, remote or call center settingsPhone call center, remote or in-person settings
Industry UsageUsed for text-based crisis support servicesUsed for voice-based crisis support services
Search/Comparison IntentCompare chat-based crisis support rolesCompare call-based crisis support roles

Both roles involve providing crisis intervention, but 988 Chat Text Crisis focuses on online text support, while 988 Call Crisis Counselors handle voice calls. The skills and certifications are similar, but the work environment differs, with chat roles being remote and text-based, and call roles often involving phone communication. Understanding these differences helps individuals choose the most suitable crisis support role based on their preferences and skills.

More about 988 Chat Text Crisis jobs

What cities are hiring for 988 Chat Text Crisis jobs?

Cities with the most 988 Chat Text Crisis job openings:

What states have the most 988 Chat Text Crisis jobs?

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What job categories do people searching 988 Chat Text Crisis jobs look for?

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988 Chat Text Crisis jobs near you
Infographic showing various 988 Chat Text Crisis job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,410 per year, or $25.7 per hour.

988 Crisis Services Clinician (multiple shifts)

Crisis Connections

Seattle, WA • Remote

$37.24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Description

988 Crisis Services Clinician - Multiple Shifts


Make a life-saving impact when it matters most.

When the world is quiet, crisis doesn't stop. As a 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.

Multiple Schedule:

  • Day Shift: Thursday-Saturday, 8:00AM - 4:00 PM (Pacific Time)
  • Swing Shift: Thursday-Saturday, 12:00PM - 8:00 PM (Pacific Time)
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program

988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.

Position Summary

The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.


Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.

Why Work the Night Shift?

  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities

  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements

  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including: 
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications

  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation

  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support

  • Excellent medical, dental, and vision coverage - Click here to see all our benefits 
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions

This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.

Join Us

If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.


Your calm presence could be someone's lifeline.


Apply