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911 Jobs (NOW HIRING)

City of Waxahachie, TX

911 Dispatcher

Waxahachie, TX · On-site

$56K - $79K/yr

Under general supervision, the 911 Dispatcher provides emergency dispatch services. This position gathers, records, and disseminates information received from officers and the general public, and ...

Ucf

911 Dispatcher II

Orlando, FL · On-site

A 911 Dispatcher II is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$30.98/hr

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety that provides 24-hour police, fire, and emergency medical response to the public. Extensive dispatch ...

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Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Regular Full-Time Department: 911 Center Opening Date: 06/03/2025 Closing Date: Continuous Description Serves as a professional 911 Dispatcher for Summit County. Works directly with the public, law ...

City of Winter Garden

911 Dispatcher

Winter Garden, FL

$21.94/hr

911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for experienced Dispatchers. Bonus amount calculated based on total years of experience. Pay is qualification based ...

King William County

911 Dispatcher

King William, VA · On-site

$44K/yr

General Description The Emergency Communications Officer will work in a high-stress, fast paced environment answering 911 emergency calls, non-emergency call, and handling in person requests for ...

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How much do 911 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need strong multitasking abilities, quick decision-making, and a high school diploma or equivalent, with additional specialized training often required. Familiarity with computer-aided dispatch (CAD) systems, radio communications equipment, and emergency response protocols is essential. Outstanding communication skills, emotional resilience, and the ability to remain calm under pressure make a dispatcher stand out. These skills ensure accurate, timely emergency response and the safety of both callers and first responders in high-stress situations.

What is a 911 operator?

911 operators, also known as emergency dispatchers, are professionals who answer emergency calls and coordinate responses for police, fire, and medical services. They are trained to quickly gather critical information from callers, assess the situation, and dispatch the appropriate help. 911 operators play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and ensuring emergency responders arrive as quickly as possible.

What is the difference between 911 vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
CertificationsBasic dispatch training, CPR certificationSimilar certifications, often includes emergency medical training
Work EnvironmentEmergency call centers, public safety agenciesDispatch centers, emergency response agencies
Job RoleAnswering emergency calls, dispatching servicesCoordinating response teams, managing dispatch logistics
Industry UsagePublic safety, law enforcement, fire departmentsEmergency services, ambulance, fire, police

While both roles involve coordinating emergency responses, a 911 operator primarily answers emergency calls and dispatches services, whereas an emergency dispatcher manages the logistics of response teams. The roles often overlap, but the dispatcher may have broader responsibilities in coordinating multiple agencies.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training. Strong communication skills, the ability to remain calm under pressure, and proficiency with computer-aided dispatch systems are essential for the role.

What are common challenges faced by 911 dispatchers, and how can new hires prepare for them?

911 dispatchers often face high-pressure situations where quick thinking and clear communication are critical. Common challenges include handling multiple emergency calls at once, managing distressing or emotional callers, and coordinating effectively with police, fire, and medical units. New hires can prepare by developing strong multitasking skills, practicing active listening, and familiarizing themselves with local protocols. Supportive training and mentorship are typically provided, but resilience and adaptability are key to thriving in this role.
More about 911 jobs
What cities are hiring for 911 jobs? Cities with the most 911 job openings:
What are the most commonly searched types of 911 jobs? The most popular types of 911 jobs are:
What states have the most 911 jobs? States with the most job openings for 911 jobs include:
911 jobs near you
Infographic showing various 911 job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

911 Dispatcher

City of Waxahachie, TX

Waxahachie, TX • On-site

$56K - $79K/yr

Full-time

Medical, Dental, Retirement

Posted 9 days ago

Job description

Salary : $56,763.84 - $79,469.37 Annually
Location : Police Station, 630 Farley St, Waxahachie, TX
Job Type: Full-Time/Non-Exempt
Job Number: 00580
Department: Police
Opening Date: 07/31/2026
Closing Date: 8/28/2026 11:59 PM Central America
Description
While this position is scheduled to close on 08/28/2026, it may close earlier if a sufficient number of qualified applications is received. Interested applicants are encouraged to apply as soon as possible for full consideration.
Under general supervision, the 911 Dispatcher provides emergency dispatch services. This position gathers, records, and disseminates information received from officers and the general public, and communicates information to appropriate parties and agencies. Performs a variety of technical dispatching tasks in support of the telecommunications program. Performs other duties as assigned.
Duties and Responsibilities
The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.
  • Receive emergency service calls from the public requesting law enforcement, ambulance, fire, or other emergency service; determine nature, location, and priority of emergency; dispatch emergency units as necessary.
  • Maintain contact with all units on an assignment using a two-way radio; maintain status and location of public safety units; provide timely and accurate directions to public safety units responding to emergency calls; maintain a daily log of all field calls and units dispatched.
  • Monitor, receive, disseminate, and transmit information for the Police department and other agencies via a teletype machine.
  • Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement, emergency medical, and fire agencies; coordinate wreckers as needed; operate TDD as needed.
  • Answer non-emergency calls for assistance; take reports over the telephone; answer and dispatch maintenance service emergencies during evenings, weekends, and holidays; contact appropriate personnel for response.
  • Communicate with walk-ins and provide general information or referrals as needed.
  • Enter, update, and retrieve information from NCIC/TCIC and other criminal information systems relating to wanted persons, warrants, stolen property, vehicle registration, stolen vehicles, and other information.
  • Maintain written records on a variety of log forms and time cards; process shift reports including all dispatch activities; distribute records and reports to sworn police personnel.
  • Adhere to safe work practices and procedures.
  • Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
  • Performs other duties as assigned.

EMPLOYMENT STANDARDS:
Knowledge of:
  • Operations, services, and activities of an emergency dispatch program.
  • Methods and techniques of emergency dispatching.
  • Pertinent Federal, State, and local laws, codes and regulations.
  • Basic principles and procedures of record keeping.
  • Geographic features and street locations and names.
  • Policies and Procedures for receiving and processing emergency calls.
  • Procedures used in operating computer-aided dispatch and E-911 systems.
  • Standard radio broadcasting and dispatch procedures and rules.
  • Operations, services, and activities of the city.
  • English usage, spelling, grammar, and punctuation.
  • Modern office procedures, methods, and computer equipment.
  • Operational characteristics of telecommunications equipment.

Ability to:
  • Interpret, explain, and enforce department policies and procedures.
  • Operate a variety of telecommunications equipment in a safe and effective manner.
  • Perform dispatching activities.
  • Effectively communicate with and elicit information from upset and irate citizens.
  • Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
  • Operate E-911 equipment.
  • Operate a computer terminal, teletype, and other office equipment.
  • Type a minimum of 40 words per minute.
  • Perform routine clerical activities.
  • Type at a speed necessary for successful job performance.
  • Work independently in the absence of supervision.
  • Interpret and apply Federal, State, and local policies, laws, and regulations.
  • Understand and follow oral and written instructions.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Pass a thorough background investigation.

Requirements
Education, Training, and Experience:
  • High School Diploma or GED
  • Experience in dispatch services preferred but not required

Licenses and Certificates:
  • A valid state driver's license is required at the time of appointment and must be maintained throughout employment.
  • Possession of, or ability to obtain and maintain appropriate and valid 911, TCIC/NCIC, and TLETS certifications.

Supplemental Information
PHYSICAL AND MENTAL DEMANDS:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to handle, feel, or operate objects, tools, or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to 25 pounds unaided. Specific vision abilities required for this job include close vision and the ability to adjust focus.
Mental Demands:
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information, and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with customers and/or the public and dissatisfied/abusive individuals. Able to cope effectively with pressure while working in a high-stress environment.
Work Environment:
The employee works in an office environment where the noise level is usually quiet. Certain positions within the classification may require availability to work flexible schedule.
The City of Waxahachie offers a competitive benefits program, including health, dental, and a defined contribution pension plan for full-time employees.
Please visit the Benefit Summary at the link below for more details:
01
Select the highest level of education that you have completed.
  • Less than a High School Diploma or GED
  • High School/GED
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree

02
Do you have a valid driver's license?
  • Yes
  • No

03
Please list any valid 911, TCIC/NCIC, or TLETS certifications you currently hold.
Required Question

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