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911 Jobs in Alabama (NOW HIRING)

CULLMAN REGIONAL

DISPATCHER II FT (12255)

Cullman, AL · On-site

EMD all 911 and non-emergency calls received in dispatch. * Appropriately dispatch and provide directions to all ambulance calls. * Maintain situational awareness of the need of the 911 system.

CareOnSite

EMT / Paramedic (Part-Time)

Leroy, AL · On-site

$25 - $30/hr

At least 2 years of experience in an emergency setting (e.g., ER department or 911 ambulance service). * 911 experience is required. * Ability to work independently and make critical decisions under ...

Tang and Company

EMT / Paramedic (Part-Time)

Leroy, AL

$25 - $30/hr

At least 2 years of experience in an emergency setting (e.g., ER department or 911 ambulance service). * 911 experience is required. * Ability to work independently and make critical decisions under ...

Morgan County Sheriff's Office

Records Clerk

Decatur, AL · On-site

$14.75 - $19.50/hr

Radio skills to communicate with APOST officers and 911. Run criminal histories and enter data into criminal justice book. Email savvy, Warrant list, pistol permit list, enter protection from abuse ...

Tang and Company

EMT / Paramedic (Part-Time)

Leroy, AL

$25 - $30/hr

At least 2 years of experience in an emergency setting (e.g., ER department or 911 ambulance service). * 911 experience is required. * Ability to work independently and make critical decisions under ...

Ball HealthCare

Dietary Aide

Robertsdale, AL · On-site

$10.75 - $13.50/hr

Robertsdale Rehabilitation & HealthCare Center 18700 US Highway 90 Robertsdale, AL 36567- Phone (251) 947-911 Robertsdale Rehabilitation & HealthCare Center is an Equal Opportunity Employer

Flowers Hospital

RN - Med Surg

Kinsey, AL · On-site

This is a RN position in the EXT-Other (911) Unit. You must have a Nursing License and at least 2 years of recent Med Surg US nursing experience as a RN - Med Surg. Prime`s team of experienced health ...

Grandview Medical Center

RN - Med Surg

Birmingham, AL · On-site

This is a RN position in the EXT-Other (911) Unit. You must have a Nursing License and at least 2 years of recent Med Surg US nursing experience as a RN - Med Surg. Prime`s team of experienced health ...

Gadsden Fire Department

RN - Med Surg

Gadsden, AL · On-site

This is a RN position in the EXT-Other (911) Unit. You must have a Nursing License and at least 2 years of recent Med Surg US nursing experience as a RN - Med Surg. Prime`s team of experienced health ...

Air Methods

Flight Paramedic

Sylacauga, AL · On-site

$24.26 - $26.96/hr

With 3+ years of recent busy 911 experience, you'll fly in state-of-the-art helicopters--an ICU in the sky--providing advanced care while continuing your education with our support. Ready for a new ...

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911 information

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$13

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How much do 911 jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 911 in Alabama is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $26.59 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 operators, also known as emergency dispatchers, are professionals who answer emergency calls and coordinate responses for police, fire, and medical services. They are trained to quickly gather critical information from callers, assess the situation, and dispatch the appropriate help. 911 operators play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and ensuring emergency responders arrive as quickly as possible.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need strong multitasking abilities, quick decision-making, and a high school diploma or equivalent, with additional specialized training often required. Familiarity with computer-aided dispatch (CAD) systems, radio communications equipment, and emergency response protocols is essential. Outstanding communication skills, emotional resilience, and the ability to remain calm under pressure make a dispatcher stand out. These skills ensure accurate, timely emergency response and the safety of both callers and first responders in high-stress situations.

What are common challenges faced by 911 dispatchers, and how can new hires prepare for them?

911 dispatchers often face high-pressure situations where quick thinking and clear communication are critical. Common challenges include handling multiple emergency calls at once, managing distressing or emotional callers, and coordinating effectively with police, fire, and medical units. New hires can prepare by developing strong multitasking skills, practicing active listening, and familiarizing themselves with local protocols. Supportive training and mentorship are typically provided, but resilience and adaptability are key to thriving in this role.

What is the difference between 911 vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
CertificationsBasic dispatch training, CPR certificationSimilar certifications, often includes emergency medical training
Work EnvironmentEmergency call centers, public safety agenciesDispatch centers, emergency response agencies
Job RoleAnswering emergency calls, dispatching servicesCoordinating response teams, managing dispatch logistics
Industry UsagePublic safety, law enforcement, fire departmentsEmergency services, ambulance, fire, police

While both roles involve coordinating emergency responses, a 911 operator primarily answers emergency calls and dispatches services, whereas an emergency dispatcher manages the logistics of response teams. The roles often overlap, but the dispatcher may have broader responsibilities in coordinating multiple agencies.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete specialized training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and proficiency with computer-aided dispatch systems are essential for the role.

What are the most commonly searched types of 911 jobs in Alabama?

The most popular types of 911 jobs in Alabama are:

What cities in Alabama are hiring for 911 jobs?

Cities in Alabama with the most 911 job openings:

911 jobs near you
Infographic showing various 911 job openings in Alabama as of August 2026, with employment types broken down into 18% As Needed, 70% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,094 per year, or $23.1 per hour.

911 Emergency Telecommunicator

Cullman, AL • On-site

City of Cullman, AL
See more jobs at City of Cullman, ALexternal

$44K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

Salary : $44,200.00 - $60,694.40 Annually
Location : 204 2nd Ave NE, Cullman, AL
Job Type: Full Time
Job Number: 2021-00148
Department: 911 Communications Center
Opening Date: 08/22/2026
Closing Date: 9/5/2026 11:59 PM Central
Description
The City of Cullman will provide equal employment and advancement opportunities to all individuals. Employment decisions for the City of Cullman will be based on merit, qualifications, and abilities. Equal opportunities are provided regardless of race, color, religion, sex, national origin, age, disability, or other characteristics protected by law. The City of Cullman will provide reasonable accommodation for qualified individuals with known disabilities.
Reports to: Shift Supervisor
Compensation: Full-Time / Hourly
Description:
Telecommunicators are responsible for receiving and processing incoming emergency and non-emergency calls for police, fire, and medical services. Working under the direction of a Shift Supervisor or Shift Lead, telecommunicators serve as the critical first point of contact for the public during incidents, ensuring that calls are handled efficiently, accurately, and with professionalism.
Telecommunicators assess caller needs, gather essential information, and determine the appropriate response based on established protocols. They prioritize calls, dispatch the appropriate emergency personnel, and maintain communication with responders to provide updates and relay critical details. This role requires the ability to remain calm under pressure while managing high call volumes and potentially life-threatening situations. Employees work under general supervision with considerable independence, subject to special instructions or orders to meet special operating circumstances or emergencies.
Detailed Work Activities
Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive. The employee may be assigned other duties that are not specifically included.
  • Must report to Shift Supervisor/Shift Lead for assigned duties and instructions.
  • Responsible for conducting daily checks to ensure functionality of all communications, computers, and 911 equipment.
  • Responsible for answering emergency and non-emergency calls from the public and professionally interrogates callers following specific call-taking protocols to obtain all necessary information and processing the call.
  • Responsible for dispatching police and fire units to calls for service.
  • As directed, notifies designated on-call technicians regarding any equipment failure and notifies the supervisor as soon as practical.
  • Monitors multiple radio frequencies simultaneously.
  • Conducts inquiries regarding warrants, tags, and licenses upon request by a police officer.
  • Contacts outside agencies or city departments as needed.
  • Appropriately performs all phases of call taking and dispatching responsibilities.
  • Notifies Supervisor/Administration of any major event, alerts in the manner established by police and departmental procedure.
  • Ensures continuous contact with assigned police units to monitor their location; ensures units are not out of contact for extended periods of time; dispatches assistance when needed.
  • Ensures all 911 calls taken are received and appropriately handled.
  • Ensures all assigned automated and phone-in burglary, hold up, fire, and medical alarms are received and appropriately handled.
  • As directed, conducts criminal history inquiries for:
    1. Cullman Municipal Court
    2. Cullman Housing Authority
    3. District Attorney
    4. Employment
    5. Warrant Entry
  • Maintains appropriate records of criminal history checks conducted
  • Enters warrants properly in ACJIC/NCIC and Spillman; monitors the Warrant Portal multiple times daily for new warrants to be entered.
  • Enters records (guns, articles, vehicles, etc.) into ACJIC/NCIC or Spillman and files them appropriately. Locates and recalls records as requested.
  • Prepares written documentation of incidents, calls, or other activities when requested.
  • Attends training as required by the department; maintains familiarity with various screens, queries, reports and statistics as required; develops keyboarding skills to enhance data entry skills.
  • Performs all other duties as required.

Qualifications
Education: Graduation from a standard senior high school or a GED is required.
Other requirements:
  • Must possess and maintain a valid Alabama driver's license
  • Must be at least 18 years of age
  • Position is subject to random drug testing
Certifications to be obtained and maintained during employment:
  • Possess and maintain National Crime Information Center (NCIC) Certification. (required in the first six months of employment)
  • Possess and maintain Priority Dispatch Certifications (EMD, EFD, EPD)
  • Possess and maintain Alabama Public Safety Telecommunicator State Certification. (required within the first six months of employment)

Knowledge, Skills, and Abilities
  • Ability to communicate effectively with co-workers, supervisors, and the general public.
  • Ability to remain calm and react quickly and accurately while handling emergencies.
  • Ability to handle multiple tasks simultaneously.
  • Typing skills of at least 35 WPM (words per minute) with accuracy. Writing skills to clearly and neatly complete routine forms, records, and reports.
  • Reading skills to understand operator manuals, fire/rescue and law enforcement directives, procedures, call notes, and instructions.
  • Ability to analyze situations and make quick, effective and reasonable decisions under stressful conditions.
  • Ability to listen and fully understand what a caller is saying as well as differentiate and note background noises (gunshots, yelling, etc.)
  • Ability to work independently without direct supervision.
  • Skills to operate radio equipment and computer terminals.
  • Knowledge of 10-codes and phonetic alphabet.
  • Knowledge of Cullman City, landmarks, and street system.
  • Most possess good listening skills.
  • Basic knowledge of other county and city departments functions and responsibilities.
  • Knowledge of disaster and emergency procedures.
  • Knowledge and ability to operate Windows based computer workstations and appropriate software applications to input data and retrieve reports from database for printing.
  • Completion of certification courses to include but not limited to:
    1. International Academies of Emergency Dispatch (IAED)--Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD).
    2. National Crime Information Center (NCIC)
    3. NENA Telecommunicator Core Competencies (TCC), or the 40 hour state required equivalent.
    4. FEMA ICS-100, 200, 700, 800.
  • Ability to work any shift, overtime, holidays, weekends, and during emergency/weather situations.
  • Ability to travel within or outside of the state to attend training classes and other professional events.
  • Ability to take and pass a drug screen when requested.
  • Must have a working knowledge of the computer-aided dispatch (CAD) software
  • Must be able to type accurately to ensure proper and accurate information is being placed into the CAD system.
  • Must demonstrate the ability to effectively work with other personnel, including supervisors, administration, and personnel from other departments.
  • Must be able to sit for extended periods of time as required.
  • Requires regular and prompt attendance plus the ability to work well with others and work as a team
  • Ability to work in a fast-paced, harried atmosphere, confronted by disturbing or stressful call situations
  • Ability to effectively and calmly communicate with and elicit information from upset and irate citizens
  • Ability to think and act quickly, calmly, and accurately in an emergency and under stress

The City of Cullman provides the following benefits for full time employees:
  • Medical and Dental Insurance
  • AirMed Care Network (free membership for full time employees and their dependents)
  • Cullman Wellness and Aquatic Center (free membership for all full time employees)
  • RSA (Retirement Systems of Alabama) Retirement Benefits
  • Paid Life Insurance Coverage
  • Education Incentives
  • Earned Vacation and Sick Leave
  • Paid Time Off For Jury Duty
  • Paid Holidays
    • New Year's Day
    • MLK
    • Memorial Day
    • Independence Day
    • Labor Day
    • Veteran's Day
    • Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Eve
    • Christmas Day

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