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911 Engineer Jobs in Iowa (NOW HIRING)

Motorola

Presales Solutions Architect (Software)

Nevada, IA · Remote

$110K - $140K/yr

The Presales Solutions Architect will collaborate with the Sales, Engineering, and Product Teams to ... Computer Aided Dispatch, 911 Call Handling, Records Management Systems, Digital Evidence Management ...

Story County

Telecommunicator

Nevada, IA · On-site

$56K - $74K/yr

... 911, County Engineer, Animal Control and Conservation; transmits messages to deputies on duty; dispatches ambulance, first responders, wreckers, deputies, firefighters and other public safety ...

All Jobs911 Engineer Jobs911 Engineer Jobs in Iowa

911 Engineer information

What is a 911 engineer?

911 Engineers are professionals who design, implement, maintain, and troubleshoot the technical systems used in emergency response centers, such as 911 call centers. They ensure that communication networks, software, and hardware supporting emergency calls are reliable and up-to-date. Their role is critical in making sure that emergency calls are received and dispatched without delay or technical errors. 911 Engineers often collaborate with public safety officials, IT specialists, and vendors to optimize and secure these vital systems.

What are the key skills and qualifications needed to thrive as a 911 engineer?

To thrive as a 911 Engineer, you need a solid background in telecommunications, networking, and emergency services technology, often supported by a degree in engineering or related field. Familiarity with Next Generation 911 (NG911) systems, CAD (Computer-Aided Dispatch) software, and relevant certifications such as NENA or APCO are highly valuable. Strong problem-solving skills, attention to detail, and effective communication are critical soft skills for addressing technical challenges and collaborating with public safety officials. These skills ensure reliable emergency response systems and the safety of communities relying on rapid and accurate dispatch services.

What are some common challenges 911 engineers face when maintaining emergency communication systems?

911 Engineers often encounter challenges such as ensuring system reliability during high call volumes, staying current with evolving technologies, and coordinating with multiple agencies for seamless integration of communication networks. Additionally, they must respond promptly to technical issues, sometimes outside regular hours, to minimize downtime. This role also requires navigating strict regulatory standards and handling sensitive information with discretion.

What is the difference between 911 Engineer vs Network Engineer?

Aspect911 EngineerNetwork Engineer
CertificationsFCC, NENA certifications, Emergency Communications certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentEmergency call centers, public safety agenciesCorporate offices, data centers, IT departments
Industry UsagePublic safety, emergency responseIT, telecommunications, networking

While both 911 Engineers and Network Engineers work with communication systems, 911 Engineers focus on designing and maintaining emergency call systems for public safety agencies, requiring specialized certifications. Network Engineers primarily manage and troubleshoot data networks within organizations. The roles differ mainly in their environment and specific technical focus, though both require strong networking knowledge.

What are popular job titles related to 911 Engineer jobs in Iowa?

For 911 Engineer jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching 911 Engineer jobs in Iowa look for?

The top searched job categories for 911 Engineer jobs in Iowa are:

What cities in Iowa are hiring for 911 Engineer jobs?

Cities in Iowa with the most 911 Engineer job openings:

911 Engineer jobs near you

Ankeny Field Service Manager | RACOM Corporation

Eastern Communications

Des Moines, IA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation?
 
Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies?
 
Company Overview
RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the "second half of the 911 response equation" - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
 
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
 
Job Summary
The Field Service Manager leads a team of 4-7 field service technicians, overseeing the installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and other mission-critical communication infrastructure. This role requires high-level technical knowledge, strong leadership skills, and the ability to manage resources, drive service quality, and enhance operational efficiency.
 
The ideal candidate is a self-starter with a proven track record of leadership in agile, scaling organizations. They will balance team leadership, customer service, sales support, and cross-functional collaboration while ensuring operational success and a seamless service experience. This role also involves contract compliance, performance analysis, and leveraging tools to optimize operations.
 
Operating in a hybrid work environment, the Service Manager will primarily be based at the service center to lead daily operations while strategically managing on-site visits to customer locations to ensure service quality, and oversee field operations.
Role Responsibilities:
  • Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
  • Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
  • Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
  • Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
  • Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.
  • Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
  • Provide high-level technical direction for diagnosing and resolving complex system issues.
  • Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
  • Track and analyze service center performance, technician productivity, and customer satisfaction.
  • Prepare reports on contract statuses, operational performance, and service challenges for senior management.
  • Evaluate trends and project outcomes, recommending process improvements.
  • Maintain accurate documentation of all service activities and customer interactions.
  • Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
Qualifications:
  • 5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
  • Proven ability to lead and develop field service technicians in a fast-paced environment.
  • Expertise in resource management, scheduling, and service forecasting.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
  • Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
Technical Skills:
  • Bridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.
  • High-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.
  • Proficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.
  • Analyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.
  • Oversees system installations and maintenance, ensuring all work meets all requirements.
  • Evaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.
Managerial Skills:
  • Proven experience leading and mentoring teams, ensuring strong technical performance and professional development.
  • Strong decision-making skills, capable of managing multiple projects under tight deadlines.
  • Experience with workload forecasting, staffing planning, and technician scheduling.
  • Analytical and problem-solving mindset, using data-driven insights to optimize service operations.
Preferred Skills:
  • Experience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).
  • Project management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.
  • Familiarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.
  • Knowledge of two-way radio systems, modern P25 radio architecture, LAN network infrastructure, and civil processes (including construction, grounding, and electrical systems) as they relate to communications infrastructure.
Benefits We Can Offer You:
  • Health, dental and vision insurance
  • 401k and company match
  • Annual Performance Review and Accompanied bonus
  • Paid holidays, vacation and sick days
  • Ongoing technical training
  • Advancement opportunities
  • Company-provided uniforms and safety equipment
  • Safe, clean & friendly work environment
$70,000 - $100,000 a year
Salary does not include benefits and/or annual bonus.
 
If you are a talented and experienced Field Servies Manager with experience in LMR Managment who is looking for a challenging and rewarding opportunity, we encourage you to apply
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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