911 Call Taking Jobs (NOW HIRING)

You will be responsible to perform specialized duties in the Emergency Services 9-1-1 Communication Center.  Receive and transmit requests for emergency services related to public safety.

• You will answer 911 emergency and non-emergency calls for service, prioritizing radio transmissions and dispatch emergency responders, including police, fire, and medical. 
• You will be cross trained in all aspects of our 911 center this includes police dispatch, fire dispatch, medical dispatch and police, fire , medical call taking. You will maintain knowledge of status and location of each emergency responder as well as electronically log all pertinent data relating to dispatched or emergency responder activity.
  
• You will inquire upon and enter information into state and national computerized data files and systems.
  
• You will read maps and relay directions as necessary.
  
• You will monitor security cameras, alarms, fire alarms and dispatch appropriate resources as necessary, dispatching appropriate fire suppression and/or medical response to fire, fire alarms, aircraft emergencies or requests for medical aid.
  
• You will provide emergency medical dispatching including pre arrival instructions for medical aid calls. 
  
• You will work with tenants, traveling public, residents, businesses, partner agencies and the community. #ZR

All Lateral standards must be met at the time of application. 

• You must be at least 18 years of age.
  
• Be a U.S. Citizen, lawful Permanent Resident, or a Deferred Action for Childhood Arrivals (DACA) recipient with the ability to speak, read, and write the English language;
  
• You must possess a High School Diploma or GED Certificate.
  
• You must have a minimum of 2 years of experience as a full-time 911 dispatcher or 911 call taker in a 911 PSAP (Public Safety Answering Point), with no more than 24 months removed from service. 
  
• You must successfully complete the Washington State Criminal Justice Training Commission Telecommunicator I and II courses, King County Emergency Medical Dispatch Certification course, and State of Washington ACCESS certification within first year of employment.
  
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
  
• Leader – You understand the gravity and weight of the position and provide guidance to teammates and citizens whenever possible in an accountable and honest manner.
  
• Effective Communicator – You possess the ability and willingness to communicate effectively with a diverse population under stressful conditions. You also have a strong ability to quickly understand the situation and communicate with the appropriate resources and response. 
  
• Analytical Problem Solver – You are able to independently and rapidly assess and solve problems in stressful situations, applying policies, rules and regulations to take appropriate action.
  
• Multitasker - You are able to effectively multitask in an ongoing capacity while using discretion and sound judgement. 

• Background Investigation - You must pass a background investigation that includes a complete criminal records check, a polygraph examination, a medical examination and a psychological examination. Background investigations will be conducted as openings occur and include the following: driving history, credit history, arrest records, military records, educational records, and other sources where information can be obtained to measure one's suitability for police work. You must successfully complete a training process once hired.
   
• Automatic Disqualifiers - You will need to review our list of Automatic Disqualifiers related to Criminal Activity, Driving Record, Drug Use, Employment and Financials before submittal of your application.
   
• Work Schedule - This position is scheduled for 40 hours per week as part of a seven day a week and twenty-four hour a day facility.  Normal work schedule will vary and is currently a 4 ten-hour day schedule that is bid a year in advance with rotation every 6 months.  Must be able and willing to work any and all assigned shifts, including weekends and shift extension overtime.  Must be available to work varied shift assignments, holidays, weekends, and unscheduled overtime, with varying days off.
   
• Work Environment - You will work in the 911 dispatch center, a windowless environment which is within an operating airport and may possibly be exposed to aircraft exhaust odors. You must be able to sit for extended periods or may utilize sit to stand consoles at each work station.
   
• Washington State Residency Requirement - Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
   
• Overtime Eligible - You are eligible for overtime pay in this role.
   
• Union Representation - This position is represented by the International Brotherhood of Teamsters union, Local 117.

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the "Collective Bargaining Agreement" or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare - Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation - Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave - At least one hour of sick leave for every 40 hours worked.
• Holidays - More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans - A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work - From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave - Six weeks of paid leave to spend with new additions to your immediate family.
• Development - From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion - The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees - regardless of race, gender, and other identities - succeed and reach their fullest potential.
• Work-Life Balance - We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven - We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here. IND123

Our vision is to create a Port that mirrors - throughout its breadth of operations and services and within its leadership - the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.