ZipRecruiter

Log In

1

Non Emergency Call Taking Jobs (NOW HIRING)

Douglas County, CO

$64K - $88K/yr

EmergencyCall Taking, Non-Emergency Call Taking, CCIC/NCIC, One Radio Discipline(Law Radios or Fire Radios), and maintain certificates in CPR and EMD. * Lateralhires must successfully complete ...

New

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

You will be responsible for answering emergency and non-emergency calls, collecting accurate ... EMD Call Taking - Utilize Emergency Medical Dispatch procedures to assess patient conditions and ...

City of Kingman, AZ

Public Safety Call Taker

Kingman, AZ · On-site

$21.83 - $30.56/hr

Call Takers answer 9-1-1 and non-emergency calls, gather critical information, and ensure accurate ... primary call-taking duties. Attend mandatory trainings and meetings. Support department ...

City of Kingman

Public Safety Call Taker

Kingman, AZ · On-site

$21.83 - $30.56/hr

Call Takers answer 9-1-1 and non-emergency calls, gather critical information, and ensure accurate ... primary call-taking duties. Attend mandatory trainings and meetings. Support department ...

next page

Showing results 1-20

All JobsGovernment JobsEmergency Services Jobs911 Operator JobsNon Emergency Call Taking Jobs

Non Emergency Call Taking information

See salary details

$14

$21

$24

How much do non emergency call taking jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for non emergency call taking in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What are popular job titles related to Non Emergency Call Taking jobs?

For Non Emergency Call Taking jobs, the most frequently searched job titles are:

Emergency Communication Specialist II

Castle Rock, CO • On-site

Douglas County Sheriff's Office
See more jobs at Douglas County Sheriff's Officeexternal

$64K - $88K/yr

Full-time, Other

Medical, Dental, Vision

Posted 14 days ago

Job description

Emergency Communication Specialist II
Employment Type: 0 - Full-time Regular
Pay Range: $64,000.00 - 88,301.00
Location: Castle Rock, CO
Elected Office / Department: SHERIFF
Job Number: req3315
Closing Date: 12/31/2026
The Emergency CommunicationsSpecialist II (ECS II) is an intermediate-level communications position andserves as the entry classification for qualified lateral dispatchers fromcomparable public safety communications centers. The ECS II position independentlyperforms emergency call taking, provide Emergency Medical Dispatch (EMD)instructions, operate CCIC/NCIC systems, and dispatch one radio discipline (LawEnforcement or Fire/EMS).
Schedule:
10-hour shifts Sunday-Wednesday OR Wednesday-Saturday (Day shift 6:00am - 4:00pm/Swing shift 2:00pm -12:00 am/Night shift 9:00pm - 7:00am).
Includes mandatory on-call shifts and mandatory overtime
Salary & Benefits:
While the full salary range for the Emergency Communications Specialist II is $64,000-$88,301 annually, generally the hiring range is $64,000-$73,584 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full benefit guide at EMPLOYEE BENEFITS GUIDE.
Essential Duties and Responsibilities: (Thefollowing examples are illustrative only and are not intended to be allinclusive.)
  • Receive, evaluate, and prioritize emergency and non-emergency requests from the public for law enforcement, fire, EMS, and allied agencies.
  • Operate advanced public safety communications technology, including computer-aided dispatch (CAD) systems, advanced location tracking tools, paging systems, and radio consoles.
  • Accurately query, enter, modify, and clear critical records-including warrants, vehicles, articles, and criminal histories-within state and national database systems (CCIC/NCIC).
  • Provide accurate direction and assistance to emergency and non-emergency callers, referring or transferring calls to outside agencies when appropriate.
  • Maintain proficiency in all Emergency Communications Specialist I responsibilities, Emergency Medical Dispatch (EMD) protocols, and active CCIC/NCIC certification.
  • Demonstrate operational proficiency in one assigned radio discipline (Law Enforcement or Fire/EMS), coordinating field resources while prioritizing first responder safety.
  • Serve as a Communications Training Officer (CTO) as needed by instructing new staff, monitoring performance, conducting evaluations, and setting weekly training goals.
  • Deliver public education presentations, represent the agency at community events, and promote a positive, professional image of DR911 at all times.
  • Attend shift briefings to gather daily operational intelligence and promptly notify supervisors of critical or unusual incidents.
  • Demonstrate knowledge, and exemplify the highest standards of integrity, ethics, and professionalism both on and off duty, aligning with the values of the Douglas County Sheriff's Office and DR911.
  • Maintain confidentiality at all times for citizens, emergency responders, and employees defined under HIPPA.
  • Perform other related duties as assigned to support daily agency operations.

Minimum Requirements:
  • High school diploma or GED.
  • At least 18 years of age
  • Valid Colorado driver's license.
  • Ability to pass qualifying physical exams, polygraph, psychological and background investigation.
  • Obtain required CCIC/NCIC, NENA Core Competencies, CPR and EMD certifications within 6 months of hire.
  • Must successfully complete training and demonstrate proficiency in: Emergency Call Taking, Non-Emergency Call Taking, CCIC/NCIC, One Radio Discipline (Law Radios or Fire Radios), and maintain certificates in CPR and EMD.
  • Lateral hires must successfully complete Douglas Regional 9-1-1's training and competency evaluations before working independently.
  • Ability to efficiently receive, record, and process simultaneous emergency calls, applying rapid critical thinking to accurately prioritize responses and dispatch the appropriate personnel and support agencies.
  • Ability to exercise sound judgment and make decisive, high-stakes decisions under extreme pressure; navigate scenarios lacking standard operating procedures (SOPs) in consultation with on-duty supervision.
  • Ability to interpret complex mapping systems and leverage comprehensive local geography knowledge to provide accurate, timely routing for field personnel, partner agencies, and the public.
  • Ability to employ advanced active listening and de-escalation techniques to elicit vital, accurate information from highly distressed, irate, or impaired callers.
  • Ability to maintain precise, high-speed keyboarding skills while logging real-time incident data; rigorously audit information to ensure error-free records and database integrity.
  • Ability to communicate complex information clearly and succinctly, both orally and in writing, across emergency and routine operational channels.
  • Ability to build and sustain productive, cooperative working relationships with coworkers, response personnel, allied public safety agencies, and the community.
  • Ability to exemplify agency values by demonstrating high ethical standards, professional decorum, compassion, and empathy in every interaction.
  • Ability to maintain high-level audio and visual perception needed to multitask continuously, including monitoring multiple screen formats, listening to multi-channel headset communications simultaneously, and tracking live field operation.
  • Ability to maintain regular predictable attendance. A reliable form of transportation for the performance of work responsibilities is required.
  • Ability to work all shifts in a 24/7 operation including: nights, weekends, holidays, on-call and mandatory overtime.

Note: The successful applicant must be able to perform ALL of the above job functions, unassisted, and at a pace and level of performance consistent with actual job requirements.
Disqualifications:
Applicants who have any disqualifying factors listed QUALIFICATIONS & DISQUALIFICATIONS will not be considered for employment at this time.
ADDITIONAL INFORMATION:
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

Apply