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Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with anexceptional benefits package.

Job Description Summary:

We have an exciting and rewarding opportunity to join our growing team. We are seeking a dynamic Administrative Assistant to support both Leasing Office Operations and Process Management initiatives. This role will contribute to the efficiency of daily leasing activities while also assisting with administrative operations, data management, and the coordination of AI-powered assistant tools used to improve workflow and customer service.
The Administrative Assistant will provide administrative, operational, and leasing support to ensure smooth office operations, efficient tenant communication, and effective use of digital tools including AI assistants. As a member of the team, the Administrative Assistant will use sound judgment, strong interpersonal skills, and creative problem-solving to advance operational and programmatic goals. This temporary position for (9 months); will be based in Columbia, Maryland.

Leasing Office Operations

• Provide administrative support to leasing operations including tenant communication and application coordination.
• Assist prospective tenants with inquiries, leasing documentation, and scheduling property tours.
• Maintain leasing records, tenant files, and property documentation in accordance with organizational procedures.
• Fielding inbound leasing calls: Support lease processing, and tenant onboarding activities.
• Coordinate with property management staff to address tenant requests and service needs.
• Maintain accurate records of leasing activity, occupancy data, and tenant communications.
• Support marketing and outreach efforts related to property availability.

AI Assistant & Technology Support

• Assist in managing and coordinating AI assistant tools used for leasing inquiries, scheduling, and operational workflows.
• Monitor AI assistant interactions and escalate complex inquiries to appropriate staff when needed.
• Help maintain and update knowledge bases, prompts, and automated responses for AI tools.
• Support workflow automation initiatives designed to improve customer service and operational efficiency.
• Track AI assistant performance and generate reports to support business intelligence and operational improvements.
• Perform other duties as assigned.

• Demonstrated knowledge or experience in two or more of the following administrative functions:
• One to two years of relevant administrative, leasing, or office management experience preferred:
• reporting/recordkeeping
• leasing or property administration

• Demonstrated knowledge and competence in the use of Microsoft software applications: Outlook, Word, Excel, PowerPoint, Teams, Zoom, web and email applications
• Familiarity with property management software, CRM systems, or AI-assisted workflow tools is a plus
• Interest in learning and supporting AI-enabled tools for customer service and administrative operations

Qualifications:

• High School Diploma or G.E.D.

• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.
• Ability to function effectively both independently and collaboratively within a diverse team environment.
• Demonstrated organizational, work management, and group process skills
• Demonstrated ability to create and maintain spreadsheets, databases, and project tracking protocols to produce reports as necessary.
• Ability to manage time, prioritize tasks, and meet deadlines while producing high-quality work within tight time constraints.
• Demonstrated experience handling multiple priorities while maintaining accuracy, attention to detail, and timeliness in a fast-paced environment.

Requirements:

• Possess and maintain timely and reliable transportation.

Salary Transparency

• You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing.
• Enterprise offers a comprehensive total rewards package for you and your family. The pay range for this position is $20/hour to $24/hour. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions may be influenced by a variety of factors, including skills, qualifications, experience, and location.
• Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.

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