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5X5 Telecom Jobs (NOW HIRING)

5x5 Telecom

Telecom Field Technician II

Pasadena, CA · On-site

$26 - $32/hr

At 5x5 Telecom , we're all about shaking things up in the telecom world! We're a dynamic team with a proven track record of making things happen, offering enterprise solutions including internet ...

5x5 Telecom

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Accounting Manager - Billing & Operations

Pasadena, CA · On-site

$90K - $105K/yr

About Us 5x5 Telecom delivers enterprise internet, VoIP, and managed services to businesses that can't afford downtime. We're the only carrier with redundancy at all on-net projects, and our ...

5x5 Telecom

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Junior Service Desk Technician

Pasadena, CA · On-site

$22 - $27/hr

Company Description At 5x5 Telecom, you won't just have a job, you'll make a real impact. We're fast, innovative, and driven to push the telecom industry forward. Our team is tight-knit, performance ...

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5X5 Telecom information

Is 5X5 Telecom a stressful job?

Working at 5X5 Telecom as a telecommunications technician or support staff can involve stressful situations, especially when troubleshooting network issues or meeting tight deadlines. The level of stress depends on the specific role, workload, and work environment, but technical roles often require problem-solving skills and the ability to handle high-pressure situations. Proper training and experience can help manage stress effectively.

What are some common challenges faced by professionals working at 5x5 telecom, and how can applicants prepare for them?

Professionals at 5X5 Telecom often encounter challenges such as adapting to rapidly evolving telecommunications technology and managing client expectations for seamless connectivity. Team members frequently collaborate across departments, including engineering, sales, and customer support, to deliver customized solutions. To prepare, applicants should stay current with industry trends, demonstrate strong problem-solving skills, and be ready to engage in cross-functional teamwork. A proactive approach to learning and effective communication are key to thriving in this dynamic environment.

What is a 5x5 telecom?

5X5 Telecom typically refers to a telecommunications company that provides internet, phone, and other communication services to businesses and residential customers. The term '5X5' is often used in radio communications to mean a clear and strong signal, which symbolizes the company's commitment to reliable service. 5X5 Telecom may offer services such as high-speed internet, cloud-based phone systems, and managed IT solutions. Their offerings are designed to help organizations stay connected and improve operational efficiency. They often focus on delivering scalable and secure communication solutions tailored to different business needs.

What are the key skills and qualifications needed to thrive as a telecom technician?

To thrive as a Telecom Technician, you need a solid understanding of telecommunications systems, wiring, and network protocols, often supported by technical certifications like CompTIA Network+ or industry-specific training. Familiarity with tools such as cable testers, signal analyzers, and telecom management software is typically required. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These abilities ensure reliable installation and maintenance of telecom systems, minimizing downtime and supporting seamless communication networks.

What is the difference between 5X5 Telecom vs Network Technician?

Aspect5X5 TelecomNetwork Technician
CertificationsFCC, Cisco, CompTIAFCC, Cisco, CompTIA
Work EnvironmentTelecom sites, offices, fieldData centers, telecom sites, field
Industry UsageTelecom service providers, installation, maintenanceNetwork infrastructure, troubleshooting, installation

Both 5X5 Telecom and Network Technicians require similar certifications and often work in telecom environments. While 5X5 Telecom focuses on telecom services and customer installations, Network Technicians may work more broadly on network infrastructure and troubleshooting. The roles overlap in skills and work settings, but 5X5 Telecom emphasizes telecom-specific services.

How to get a job in 5X5 Telecom?

To get a job at 5X5 Telecom, candidates should review current openings on the company's careers page or job boards, prepare a tailored resume highlighting relevant skills such as telecommunications knowledge and customer service, and submit an application online. Networking within the industry and obtaining relevant certifications can also improve chances of employment.
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5X5 Telecom jobs near you
Infographic showing various 5X5 Telecom job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 6% Part Time, 6% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Telecom Field Technician II

5x5 Telecom

Pasadena, CA • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Join Our Team as a Telecom Field Technician II in Pasadena, CA!

Who We Are:
At 5x5 Telecom, we’re all about shaking things up in the telecom world! We’re a dynamic team with a proven track record of making things happen, offering enterprise solutions including internet, VoIP, and managed services that blow the competition out of the water. With millions of annual users, we’re the only carrier with redundancy at all on-net projects, meaning less downtime and lightning-fast installs (1-2 days – yeah, we’re that quick! ).

The Role: Telecom Field Technician II – Be the Backbone of Business Connectivity

Are you a hands-on tech expert who thrives in a fast-paced, service-driven environment? Do you have a passion for solving real-world network challenges and making systems run like clockwork? If you bring Network & Telecom Field support experience, strong troubleshooting skills, and the ability to think on your feet, we invite you to apply to join our team as a Telecom Field Technician II and make an immediate impact.

Position Overview

Reporting directly to the Director of Network Operations, the Field Telecommunications Technician 2 is a high-impact role designed for a resourceful expert who thrives at the intersection of physical infrastructure and logical networking.

In this role, you will move beyond basic support to own the deployment and stability of our enterprise network solutions. You aren’t just "making systems run"—you are performing high-level troubleshooting of Layer 2/3 environments, leading complex onsite installations (from fiber backhaul to microwave radio alignment), and ensuring that our 1–2 day "lightning-fast" install promise is met with precision. This position requires a technician who can work independently in the field, think critically under pressure, and serve as a technical mentor within the operations team.

Core Responsibilities

Advanced Network Support and Tier 2 Escalation

  • Tier 2 Troubleshooting: Act as the primary escalation point for complex network outages and performance issues, resolving tickets that require deep-dive diagnostics beyond Tier 1 capabilities.
  • Incident Management: Proactively monitor network health alerts and lead the response for service-affecting events to minimize downtime.
  • Root-Cause Analysis: Conduct thorough post-mortem analysis on systemic issues and implement permanent corrective actions to prevent recurrence.
  • On-Call Leadership: Participate in a rotating after-hours/weekend schedule, serving as the lead technical responder for emergency field repairs.

Precision Installation and Configuration

  • Full-Stack Deployment: Lead the onsite and remote configuration and installation of enterprise-grade routers, switches, microwave backhaul radios, and VoIP gateways.
  • RF and Wireless Engineering: Perform precision alignment of microwave links and conduct path analysis to ensure maximum throughput and stability.
  • Infrastructure Excellence: Execute and oversee complex fiber and copper cabling projects, utilizing OTDR and power meters to certify performance and reliability.
  • Field Logistics: Manage site-specific requirements, including ladder work, rooftop deployments, and hardware mounting, ensuring all work meets safety and aesthetic standards.

Network Integrity and Documentation

  • Infrastructure Audits: Lead scheduled maintenance, firmware upgrades, and hardware audits to ensure the network remains secure and optimized.
  • System Documentation: Create and maintain high-fidelity network diagrams, IP management logs, and site-specific configuration records.
  • Continuous Improvement: Identify performance bottlenecks and hardware trends, providing data-driven recommendations for infrastructure scaling and upgrades.

Technical Consultation and Training

  • Complex Problem Solving: Resolve high-level hardware and software conflicts via phone, email, or onsite visits, maintaining a solutions-focused approach under pressure.
  • Knowledge Transfer: Mentor junior technicians and develop internal "Standard Operating Procedures" (SOPs) to streamline team workflows.
  • Client Interface: Provide professional technical briefings to clients post-installation, ensuring they understand their new network environment.

Strategic Collaboration

  • Cross-Functional Synergy: Partner with the Network Engineering and IT teams to implement new technologies and resolve cross-platform technical hurdles.
  • Stakeholder Communication: Provide clear, concise technical updates to the Director of Network Operations and clients, translating complex issues into actionable information.

Qualifications

  • Experience: 3–5 years of hands-on experience in Network Field Operations or ISP Technical Support.
  • Networking Mastery: Understanding of Layer 2/3 protocols, including VLAN tagging, Subnetting, and TCP/IP troubleshooting.
  • RF & Fiber: Proven experience aligning Microwave Point-to-Point radios and testing Fiber/Copper with OTDR and power meters.
  • Hardware: Expertise configuring enterprise-grade routers and switches (e.g., Mikrotik, Ubiquiti, or Cisco).
  • Physical Requirements: Ability to lift 75 lbs and work comfortably at heights (ladders and rooftops).
  • Mobility: Valid Driver’s License and a reliable vehicle for travel to client sites.
  • Credentials: BICSI Certified preferred

Education

Associate's degree in a related field or equivalent professional experience preferred.

Why You’ll Succeed in This Role

This position is built for a sharp, resourceful technician who enjoys being in the field as much as in the office, solving problems, and working with the latest tech. You’ll thrive here if you’re equally comfortable in server closets, on rooftops, or supporting users remotely, always with the goal of keeping networks running smoothly and clients satisfied.

Ready to bring your technical expertise to a role where no two days are the same? Apply now and take your career to the next level as a Telecom Field Technician II

Why 5x5?
Not only are we a fast-growing, forward-thinking company, but we also offer an awesome compensation package. Think competitive salary & great incentives, health/dental/vision benefits, 401k matching, PTO, parking, a great gym (included) and even a cell reimbursement!

Company Description

At 5x5 Telecom, you won’t just have a job, you’ll make a real impact. We’re fast, innovative, and driven to push the telecom industry forward. Our team is tight-knit, performance-driven, and focused on results. If you want to grow your career while working on meaningful infrastructure, this is the place to do it.