ZipRecruiter

Log In

1

3Rd Line Support Engineer Jobs (NOW HIRING)

Euroclear

NY · On-site

Support business engagement and I&AM-related advisory services. Define, design, implement and ... Designs and engineers more efficient systems and solutions. * Coordinate advisory services to ...

Evolution

Service Support Specialist

Atlantic City, NJ · On-site

$20/hr

Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd ... leading developer and provider of products and services for online casino entertainment. Our ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

Deliver global engineering support to customers, partners, and field engineers for the Lancope product line. * Support the operational needs of customers using Lancope products for network security ...

Sappi

Microsoft Infrastructure Engineer

Skowhegan, ME · On-site

$105K - $139K/yr

Provide third-line support for Microsoft infrastructure incidents, problems, and requests ... Provides senior technical engineering, administration and operational support for Sappi's Microsoft ...

Sappi

Microsoft Infrastructure Engineer

Skowhegan, ME · On-site

$105K - $139K/yr

Provides senior technical engineering, administration and operational support for Sappi's Microsoft ... Provide third-line support for Microsoft infrastructure incidents, problems, and requests.

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Georgia IT, Inc.

Sr DevOps Engineer

Austin, TX · On-site

$52.25 - $71.50/hr

... 3rd line support for DevOps tools deployed and maintained by the Dell Commerce Solutions DevOps team • Determine, communicate, and automate enforcement of development and build best practices • ...

Sappi

Microsoft Infrastructure Engineer

Skowhegan, ME · On-site

$105K - $139K/yr

ON-SITE Position Provides senior technical engineering, administration and operational support for ... Provide third-line support for Microsoft infrastructure incidents, problems, and requests.

Fireblocks

$90K - $95K/yr

As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ...

Georgia IT, Inc.

Sr DevOps Engineer

Austin, TX · On-site

$128K - $165K/yr

... 3rd line support for DevOps tools deployed and maintained by the Dell Commerce Solutions DevOps team • Determine, communicate, and automate enforcement of development and build best practices • ...

Geotek LLC

Line Support Operator

Stewartville, MN · On-site

$20 - $27.50/hr

Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...

previous pagenext page

Showing results 21-40

All Jobs3Rd Line Support Engineer Jobs

3rd Line Support Engineer information

See salary details

$16

$39

$68

How much do 3rd line support engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3rd line support engineer?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What are some typical challenges faced by a 3rd line support engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What is a 3rd line support engineer?

A 3rd line support engineer is a senior technical specialist responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often work with advanced troubleshooting, system configurations, and may use tools like remote access software or diagnostic utilities to resolve persistent problems.

What is the salary of a 3rd line support engineer?

The salary of a 3rd line support engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and industry. Senior professionals with specialized skills or certifications can earn higher salaries, often exceeding $80,000.
More about 3rd Line Support Engineer jobs

What are popular job titles related to 3Rd Line Support Engineer jobs?

For 3Rd Line Support Engineer jobs, the most frequently searched job titles are:

3rd Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IDAM 2nd Line Support Engineer

NY • On-site

Euroclear
See more jobs at Euroclearexternal

Other

Posted 13 days ago

Job description

Locations
  • Poland
  • Netherlands
  • France
  • United Kingdom
  • Belgium
Job Description
  • Drive the architecture, design, implementation, operation and management of I&AM solutions. Manage provisioning, tooling, access governance, service enhancements in process and automation of I&AM solutions. Support business engagement and I&AM-related advisory services. Define, design, implement and maintain security services in scope of I&AM.
  • Design and operational delivery of I&AM solution implementation, through execution, maintenance, management and improvement.
  • Designs and engineers more efficient systems and solutions.
  • Coordinate advisory services to security, ADM and business teams for design and implementation of projects with an I&AM impact.
  • Oversee and maintain active engagements with all stakeholders to ensure visibility of JML requirements and processes.
  • Drive business and IT engagement to drive understanding and ability to challenge business requests related to I&AM services.
  • Develop working relationships with business owners to drive a common understanding of business requirements and I&AM services, ensuring business owners understand their responsibilities.
  • Challenge business requests where not in line with security policy or risk guidelines. Act as escalation point for team members to discuss with business owners.
  • Acts as escalation point for lower team members - solving most complex issues - especially where eg: challenges arise from Division heads despite procedures being in place and where a different solution needs to be agreed upon or where there are not defined procedures.
  • Design and deliver complex I&AM architectural and design enhancements, automation scripting, software/hardware updates.
  • Design and implement upgrades and enhancement of I&AM solutions in adherence with the Security Architecture framework.
  • Develop, monitor and maintain security policies linked to I&AM services, and design and implement solutions according to defined processes, policies and comply with applicable information security requirements.
  • Design and develop the PAM strategy and solution management in collaboration with security and business stakeholders. Similar for all other security services in scope of the I&AM group.
  • Define and develop business cases for the acquisition of new security solutions to drive performance and innovation.
  • Develop role-based access control frameworks, processes and solution enhancements in collaboration with business owners.
  • Develop, manage and coordinate I&AM POC with the CISO Office and Security Architecture; provide cost/benefit reports.
  • Provide quality assurance of I&AM services, tooling upgrades and process updates across the team.
  • Coordinate the development, quality assurance and support to team members within the I&AM team.
  • Develop recommendations for architecture, service and technology changes in collaboration with key security stakeholders.
  • Maintain effective relationships with external suppliers to ensure appropriate levels of support.
  • Develop and maintain the relationship management function with division heads and senior management of the Euroclear group.
  • May lead a group of resources providing security services. Responsible for the resource planning for the concerned services and coaching of the related engineers.
#J-18808-Ljbffr

Apply