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3Rd Line Support Engineer Jobs (NOW HIRING)

Kelly Services

SMT Line Support

West Melbourne, FL · On-site

... 3rd- Sunday 10:45pm to 7:30am, Mon - Thurs11:00pm - 730amWhy you should apply to be SMT Line ... Supporting other responsibilities as directed to meet business needs. This job might be an ...

Sapta Global Inc

SAP Payroll

Signal Hill, CA · On-site

... developer teams from other vendors to have them build end to end solutions, system testing ... (2nd & 3rd Line support)Document user requirements (URS)Translate the user requirements into ...

OSTTRA Group

Application Support Engineer

Manhattan, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...

OSTTRA Group

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... Work closely with the Development team for 3rd-line escalations, and coordinate with Product and ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

Lonmin

ICT Support Engineer

Columbus, MT

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

... line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

Hudson Data LLC

Sr. Software Developer

Jersey City, NJ · On-site

$59.75 - $78.75/hr

... 3rd line support. • As a developer, the main responsibilities are to design and develop new pieces of software, to enhance existing software to provide new functionality requested by the business ...

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3rd Line Support Engineer information

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How much do 3rd line support engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for 3rd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3rd line support engineer?

To thrive as a 3rd Line Support Engineer, you need advanced troubleshooting skills, deep technical knowledge in networking, server infrastructure, and operating systems, often complemented by certifications such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Professional (CCNP). Familiarity with ticketing systems, remote management tools, virtualization platforms, and enterprise-level monitoring software is typically required. Strong analytical thinking, effective communication, and patience are crucial soft skills for resolving complex issues and supporting colleagues. These competencies ensure swift resolution of escalated technical problems, minimize downtime, and maintain robust IT service delivery.

What are some typical challenges faced by a 3rd line support engineer, and how can they be effectively managed?

As a 3rd Line Support Engineer, you’ll often encounter complex and escalated technical issues that require deep troubleshooting skills and specialized knowledge. Common challenges include diagnosing rare or critical system failures, managing time-sensitive incidents, and balancing multiple priorities from various departments. To manage these effectively, strong analytical skills, clear documentation practices, and proactive communication with both internal teams and external vendors are essential. Collaborating closely with 1st and 2nd line support, as well as staying current with new technologies, will help you resolve issues efficiently and contribute positively to your team's success.

What is a 3rd line support engineer?

A 3rd line support engineer is a senior technical specialist responsible for resolving complex issues that cannot be fixed by first or second line support teams. They often work with advanced troubleshooting, system configurations, and may use tools like remote access software or diagnostic utilities to resolve persistent problems.

What is the salary of a 3rd line support engineer?

The salary of a 3rd line support engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and industry. Senior professionals with specialized skills or certifications can earn higher salaries, often exceeding $80,000.
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3rd Line Support Engineer jobs near you
Infographic showing various 3Rd Line Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Customer Technical Support Engineer - Smart Home (Global)

Irvine, CA • On-site

KIWIBIT INC
See more jobs at KIWIBIT INCexternal

$65K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description

PLEASE NOTE THIS IS A HYBRID POSITION, MUST BE ON SITE IF NEEDED.

Position Overview

We are seeking a skilled Technical Support Engineer to join our global smart home solutions team, supporting users in the United States. As a key technical escalation point, you will work closely with customer service and R&D to analyze, reproduce, and resolve advanced product issues that cannot be solved by first-line support. This role is instrumental in driving product improvement and delivering high-quality smart home solutions to our customers.

Key Responsibilities

  • Act as the technical expert for escalated customer support cases, analyzing, reproducing, and resolving complex hardware and software issues.
  • Conduct in-depth root cause analysis and develop solutions or workarounds for technical problems reported by users.
  • Collaborate closely with R&D to communicate user issues and proactively participate in optimizing and improving hardware and software products.
  • Document troubleshooting steps, findings, and solutions in a clear, organized, and detailed manner.
  • Provide technical guidance and training to customer service teams to elevate overall support capabilities.
  • Support beta test programs, including analyzing technical feedback and resolving challenges encountered during user testing.
  • Communicate directly with users as needed to gather additional technical details, verify solutions, or demonstrate product fixes.

Requirements

  • Bachelor’s degree or above in engineering, electronics, computer science, or a related technical field.
  • Proven experience as a Technical Support Engineer, Product Support Engineer, or a similar role in the smart home or consumer electronics industry.
  • Strong hands-on troubleshooting and problem-solving skills with both hardware and software.
  • Solid understanding of smart home products, IoT protocols, networking, and mobile applications.
  • Proficient in documenting technical issues and clearly communicating complex technical concepts in English.
  • Experience working with cross-functional teams, including R&D, Product, and Customer Support.
  • Self-motivated, highly organized, able to work independently and drive technical issues to resolution.

Company Description

We’re a fast-growing consumer tech startup building smart hardware products that simplify and enhance everyday life. We
care deeply about user experience and believe great support is part of great product design.