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2Nd Shift Customer Service Jobs in Indiana (NOW HIRING)

Dunkin

CSR Associate

Ferdinand, IN · On-site

$14.50 - $19.75/hr

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm. Nature of Position: The delivery of fast, friendly, profitable customer service in a safe and clean site that ...

Baskin Robbins

CSR Associate

Ferdinand, IN · On-site

$14.50 - $19.75/hr

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm. Nature of Position: The delivery of fast, friendly, profitable customer service in a safe and clean site that ...

First Call Temporary Services

2ND SHIFT

North Vernon, IN

$14.25 - $17.25/hr

FINISHING POSITIONS AVAILABLE on SECOND SHIFT in North Vernon, IN. REQUIREMENTS * Ability to work 8-hour shifts / 7 days per week * Ability to work second shift hours 3:00pm to 11:00pm * Ability to ...

Holman Auto Group

2nd Shift Welder

Huntington, IN

$20 - $25.25/hr

Holman is a family-owned, global automotive services organization anchored by our deeply rooted ... Our teams deliver the Holman Experience by treating our customers and each other as we would like ...

MRINetwork Jobs

Maintenance Technician (2nd Shift)

Goshen, IN · On-site

$20.75 - $26.75/hr

Customer Service Bonus Program * Associate Recognition of Excellence Program * 100 Club * Associate ... Shift: 2nd If this sounds like a good fit for you, please contact me for more information. Jennifer ...

Carpenter Co.

Production Supervisor 2nd Shift

Elkhart, IN

$51K - $70K/yr

Carpenter Co. has an immediate opening for a 2nd Shift Production Supervisor at our Elkhart, IN ... Coordinate with customer service and/or production to ensure timely loading of product Skills and ...

Holman, Inc.

2nd Shift Welder

Huntington, IN · On-site

$22 - $25/hr

Holman is a family-owned, global automotive services organization anchored by our deeply rooted ... Our teams deliver the Holman Experience by treating our customers and each other as we would like ...

Grundfos

Machinist II - 2nd shift

Indianapolis, IN · On-site

$53K - $70K/yr

From our production facilities in Indianapolis and Houston to our service centers in Lubbock and ... On Time Performance to customer * Safe work history * Machine parts with good quality * Participate ...

Carpenter Co.

Production Supervisor 2nd Shift

Elkhart, IN · On-site

$51K - $70K/yr

Carpenter Co. has an immediate opening for a 2nd Shift Production Supervisor at our Elkhart, IN ... Coordinate with customer service and/or production to ensure timely loading of product Skills and ...

ZF

Material Handler 2nd Shift

Garrett, IN · On-site

$18/hr

Material Handler 2nd Shift Country/Region: US Location ... Garrett, IN, US Req ID 86092 | Parts & Service Garrett, United States ZF Active Safety US Inc. The ...

Workbox Staffing

2nd Shift - IBG Operator

Bremen, IN · On-site

$19/hr

... finished components meet customer specifications through precision inspection, quality ... 2nd Shift position at $19.00 per hour. If you're dependable, detail-oriented, and looking for a ...

Verstela

Forklift Operator- 2nd shift

Whiteland, IN

$19.50/hr

2nd Shift Sit Down Forklift Operator Must have at least 1 year of both sit down forklift and reach ... This company provides temperature-controlled warehousing and distribution services, helping ensure ...

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Showing results 1-20

All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Indiana

2Nd Shift Customer Service information

See Indiana salary details

$10

$18

$28

How much do 2nd shift customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for 2nd shift customer service in Indiana is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.58 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd Shift Customer Service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What jobs pay 4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include roles such as experienced sales managers, real estate brokers, or certain skilled trades like electricians or plumbers with significant experience. These positions typically require strong skills, certifications, or licenses, and often involve commission, bonuses, or high hourly rates, especially in sales or specialized trades.

What are 2nd Shift Customer Service jobs?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What is a second shift role?

A second shift role typically refers to a work schedule that starts in the late afternoon or evening and ends at night, often from around 3 or 4 PM to 11 PM or midnight. In customer service positions, this shift allows employees to provide support during evening hours when customer demand is high, and may require adaptability to different work environments and tools like call center software.

What are the key skills and qualifications needed to thrive as a 2nd Shift Customer Service Representative, and why are they important?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

How to make 2000 a week working from home?

A 2nd shift customer service role typically pays hourly, and earning $2000 weekly would require working approximately 40 hours at a high hourly rate or additional shifts. Increasing income may involve gaining specialized skills, working overtime, or taking on multiple roles, but most customer service jobs have standard pay rates that may not reach this level without extra hours or bonuses.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level customer service jobs.
What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What are popular job titles related to 2Nd Shift Customer Service jobs in Indiana? For 2Nd Shift Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 2Nd Shift Customer Service jobs in Indiana look for? The top searched job categories for 2Nd Shift Customer Service jobs in Indiana are:
What cities in Indiana are hiring for 2Nd Shift Customer Service jobs? Cities in Indiana with the most 2Nd Shift Customer Service job openings:
2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,929 per year, or $18.7 per hour.

CSR Associate

Dunkin

Ferdinand, IN • On-site

$14.50 - $19.75/hr

Part-time

Re-posted 23 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,227 frontline employees who took The Breakroom Quiz

76th of 106 rated fast food restaurants

Job description

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm.


Nature of Position:


The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.



Primary Duties:


It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.



Customer Service


  • Provide quick service (efficient)
  • Courteous to the customer
  • Demonstrate enthusiasm and energy
  • Neat and in uniform
  • Able to handle stress even during peak periods
  • Flexible behavior
  • Practice the "GUEST" approach


Technical Skills


  • Basic arithmetic
  • Reading and writing
  • Counting money and credit tickets (If Needed)
  • Operating register and other P.O.S equipment- lottery, credit cards
  • Collecting data
  • Stocking and Cleaning
  • Building displays
  • Suggestive selling
  • Ordering, Checking Merchandise (Shift Ldr)
  • Basic use of computer



Team Player


  • Positive attitude
  • Viewed as trustworthy and dependable by peers
  • Accepts responsibility and follows through
  • Motivated
  • Recruiting employees
  • Role model for new employees
  • Assist in training
  • Able to relate well with all levels of management
  • Value oriented with good work ethic



Personal Effectiveness


  • Flexible to change
  • Demonstrate self-confidence
  • Detail oriented
  • Prioritize duties according to business needs
  • Good communication skills verbal and written
  • Able to tolerate fast pace environment



Education and Experience Requirements:


  • 8th grade or equivalent retail experience; strong interpersonal skills
  • Satisfactory achievement of company training requirements



Performance Measurements:


Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.



Physical Requirements:


  • Ability to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).
  • Have the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.
  • Climb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.
  • Stand for periods up to eight hours.
  • Perform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.
  • Aid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.
  • Operate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.
  • Operate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.
  • Read and write English.
  • Must have the ability to communicate effectively with customers and co-workers.
  • Ability to work alone and capable of summoning personal assistance during all medical emergencies.


Other Requirements


  • No felony convictions


Employment Type: PART_TIME

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dunkin logo

About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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