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21St Mortgage Jobs (NOW HIRING)

Bank of Hawaii

Universal Banker (West Maui)

Lahaina, HI · On-site

$21 - $25.30/hr

Proactively engages existing and prospective clients to understand and interact with 21st century ... Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered ...

Bank of Hawaii

Universal Banker (West Maui)

Lahaina, HI

$18.75 - $23.50/hr

Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered ... Proactively engages existing and prospective clients to understand and interact with 21st century ...

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21St Mortgage information

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$28.5K

$50.9K

$94.5K

How much do 21st mortgage jobs pay per year?

As of Aug 18, 2026, the average yearly pay for 21st mortgage in the United States is $50,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a 21st mortgage?

A 21st Mortgage job typically refers to a position at 21st Mortgage Corporation, a company specializing in manufactured home lending. Employees may work in various roles, including customer service, loan processing, underwriting, and collections. The company offers opportunities for career growth, competitive benefits, and a team-oriented environment. Positions often require strong communication skills, attention to detail, and a focus on customer service.

What are the typical responsibilities of a 21st mortgage loan servicing specialist?

A 21st Mortgage loan servicing specialist is generally responsible for managing existing loans, ensuring timely payments, and addressing borrower inquiries or concerns. This often includes processing payment adjustments, working with borrowers facing financial hardship, and maintaining detailed loan records. The role involves frequent collaboration with underwriting, collections, and customer service teams to ensure smooth operations and compliance with company policies. Working in a supportive team environment, specialists can develop valuable skills and enjoy opportunities for career advancement within the mortgage and finance industry.

What are the key skills and qualifications needed to thrive in the 21st mortgage position, and why are they important?

To excel at 21st Mortgage, strong analytical skills, attention to detail, and a foundation in finance or lending are essential, often supported by a bachelor’s degree in business or a related field. Familiarity with loan origination software, customer relationship management (CRM) systems, and mortgage compliance protocols is commonly required. Excellent communication skills, problem-solving abilities, and a customer-focused mindset set candidates apart in this role. These skills are crucial for efficiently processing loan applications, maintaining regulatory compliance, and ensuring a positive customer experience.

More about 21St Mortgage jobs

What job categories do people searching 21St Mortgage jobs look for?

The top searched job categories for 21St Mortgage jobs are:

21St Mortgage jobs near you
Infographic showing various 21St Mortgage job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 13% Part Time, 5% Contract, and 3% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $50,903 per year, or $24.5 per hour.

Universal Banker I - Full Time or Part Time (Honolulu Area)

Bank of Hawaii

Honolulu, HI • On-site

$20 - $29.21/hr

Full-time

Re-posted 13 days ago

Bank Of Hawaii rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

126th of 171 rated banks

Job description


We invite you to submit your application as we may have positions open now or in the near future, depending on the current needs of the Bank of Hawaii branches below.
  • Waialae-Kahala Banking Center (*)
  • Kiosk Kahala Mall (*)
  • Kaimuki Branch (*)
  • Hawai`i Kai Branch (*)
  • Moiliili Branch (*)
  • Waikiki Banking Center (*)
  • ISB Safeway Beretania Branch (*)

(*) Branch is open on Saturdays. Weekly shift may include Saturday rotations.
Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short-and-long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties.
Responsibilities
  • Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating an interest and handling objections. Actively manages the branch lobby by greeting and thanking customers, checks in clients that have appointments, and assists walk in customers to ensure they are guided to the proper banker for assistance. This includes, but not limited to: providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department.
  • Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
  • Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks and selling traveler's checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions. Trains new employees on operational procedures.
  • Identifies and secures new high and/or potentially high value consumer clients. Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services. Assists with overrides and approvals of any unusual transactions and questions as needed. Exercises prudent and judicious use of signing authority. Assists clients and other Universal Bankers with more complex servicing requests.
  • Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as maintains strong knowledge of all new products, programs and sales promotions. Assists in gathering, preparing and/or monitoring reports. Mitigates risks by adhering to bank guidelines/regulations.
  • Performs other duties as assigned. (Level III is intended for the Banking Center & Large Branches).
  • Relief staff are assigned to one or more branches on a short-or-long term basis.

Qualifications
  • Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
  • High School Diploma or G.E.D, or equivalent related work experience.
  • 3+ years of experience in consumer sales, marketing, customer service and small business. Demonstrated success in retail and digital banking environment. 2+ years of teller experience. Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
  • Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, Agility, Risk Management, and Relationship Building. Demonstrated knowledge and skill proficiency in Product/ Service Knowledge, Problem Solving, Consultative Solutions, and Results Driven.
  • Must be able to work evenings, weekends and holidays as assigned. Must be able to develop strong working relationships with all employees at various levels. Must be required to stand for extensive periods of time. Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required. Must be able to push/lift 30 lbs.
  • Relief staff must be able to work at different locations.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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