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11Pm 7Am Customer Service Representative Jobs in Decatur, GA

dbi

Customer Service Representative

Kennesaw, GA

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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11Pm 7Am Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do 11pm 7am customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for 11pm 7am customer service representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are some unique challenges faced by 11pm 7am customer service representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What are the key skills and qualifications needed to thrive as an 11pm 7am customer service representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What is an 11pm 7am customer service representative?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

What are popular job titles related to 11Pm 7Am Customer Service Representative jobs in Decatur, GA? For 11Pm 7Am Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching 11Pm 7Am Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for 11Pm 7Am Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for 11Pm 7Am Customer Service Representative jobs? Cities near Decatur, GA with the most 11Pm 7Am Customer Service Representative job openings:
11Pm 7Am Customer Service Representative jobs near you
Infographic showing various 11Pm 7Am Customer Service Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Representative

Clockwork Concepts

Atlanta, GA • On-site

$60K - $72K/yr

Full-time

Re-posted 28 days ago

Job description

We are looking for a full-time, self-motivated Customer Service Representative to join our growing team! As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty.

The job:

The primary responsibility of this entry-level role is to meet with current and potential customers, secure new business accounts, and drive revenue on behalf of our Home Improvement client. The Customer Service Representative will act as the face of our company. As one of the most essential entry level positions in our firm, you will provide accurate and up-to-date product information, deliver solutions to customer problems, and ensure a positive brand experience.

Responsibilities:

  • Schedule and attend face to face meetings with current and potential customers.
  • Respond to inquiries about products and services.
  • Collaborate with our internal sales team to identify growth opportunities for both new and existing accounts.
  • Engage in internal training programs to enhance your knowledge of brand and product developments.

The ideal candidate will have:

  • 6 months of experience in Sales, Customer Service, or Marketing.
  • Excellent communication skills, both verbal and written.
  • Positive attitude and natural leadership ability.
  • Ability to work in a flexible, team-oriented environment.

We offer:

  • On-site fitness center and cafe.
  • Company funded travel opportunities.
  • Leadership workshops and networking events.
  • PAID training in sales, marketing, business development.

If you're up for a challenge and looking to grow, APPLY TODAY!