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CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Senior Analyst, Restaurant Safety Support (SSR), you will play a key role in supporting restaurant operations by providing guidance and oversight related to employee illness, restaurant emergencies, and other escalated situations. You will help ensure the SSR team consistently executes established protocols while delivering timely, accurate, and effective support to Operations.

This role will leverage ServiceNow and Five9 to manage workflows, monitor team performance, identify trends, and drive operational efficiencies. As a system subject matter expert, you will also support the testing, development, and implementation of ServiceNow enhancements designed to improve the team member and operator experience.

The Senior Analyst will lead training, quality assurance, and ongoing team calibration, identifying coaching opportunities and helping establish consistent service standards across SSR. This role will also partner closely with Field Leaders, Team Directors, Regional Vice Presidents, medical staff, and cross-functional Support Center teams—including Facilities and Property Management—to effectively manage escalations and minimize disruption to restaurant operations and the guest experience.

Through strong operational oversight, cross-functional partnership, data-driven insights, and continuous improvement, the Senior Analyst will help strengthen SSR’s ability to protect the safety of our guests and crew while providing a high level of support to the business.

WHAT YOU’LL DO

• Leads team training, development, and calibration, while managing the QA program to ensure consistent service standards, identify coaching opportunities, strengthen performance, and drive continuous improvement.

• Partners with FLs, TDs, RVPs, and cross-functional leaders to manage escalated situations through resolution.

• Ensures escalation protocols are consistently and appropriately executed, driving accountability and timely resolution.

• Manages day-to-day team operations and performance using Five9 reporting and insights to improve efficiency, accountability, staffing decisions, and service levels.

• Manages critical operational processes, including outages and closures, ePOPs, store hours, and RDM, ensuring accuracy and timely execution.

• Serves as the team’s system subject matter expert, partnering with cross-functional teams to support the testing, development, and implementation of ServiceNow enhancements that improve functionality, efficiency, and the user experience.

• Provides reporting, data, and operational insights to business partners and leadership as needed to support decision-making.

• Provides direct SSR Hotline support by receiving calls as business needs require.

WHAT YOU’LL BRING TO THE TABLE

• B.A./B.S., or equivalent in education and experience required

• 3-5 years’ experience in Restaurant operations, operational food safety, restaurant leadership

• 1-3 years’ supervisory experience preferred

• ServSafe or equivalent

• CP-FS or equivalent preferred

• Excellent verbal and written communication skills

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $67,000.00–$95,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.