Service Operations Administrator Jobs Near Me

AAA Club Alliance is currently seeking a full-time Endpoint Operations Admin III to join our team at one of the following locations: Columbus, OH; Cincinnati, OH; or Wilmington, DE.

The primary duties of the role are to:

• Design modern desktop and mobile device management (MDM) solutions using Windows 11, MECM/SCCM, and Intune.

• Design, develop and implement modern lifecycle practices for endpoints.

• Perform Software / Hardware testing, modifications, and system integrity checks between the hardware, security applications, and operating systems and drivers.

• Troubleshoot and resolve endpoint issues, problems and errors, by examining system performance, RAM usage, and incompatibilities.

• Research new and up and coming technologies.

• Gather business, communication and functional objectives by leading client working sessions, reviewing the competitive landscape, and creative brainstorming sessions with the project team.

• Design how technologies will fit into the ACA environment.

• Partner with architects from other platforms such as network, server, security, telephony etc.

• Develop the high-level implementation plans for desktop platform.

• Evaluate new and existing technologies as part of the architecture team, understanding how they will impact the computing environment at ACA.

• Remain abreast of Microsoft best practices.

• Provide overall guidance with modern desktop platform.

• Build Group Policy desktop management policies; partner with Server Engineering for overall group policy management. Assist with transfer and management of GPO into Configuration Policies in Intune.

• Operate and maintain Microsoft SCCM and related environments including distribution points, cloud mgmt. gateway, Intune, Auto pilot including analysis, administration and support.

• Serve as the Tier 3 point of escalation for Tier 1 and 2.

• Ensure security compliance is maintained.

• Install, configure, and prepare operating systems for deployment with SCCM and Intune.

• Responsible for designs; creates PowerShell scripts and packages to handle upgrades.

• Proactive security patch management and vulnerability remediation.

• Participate in tiger team to manage enterprise vulnerabilities.

• Manage issues related to malware prevention, protection, and recovery.

• Ability to serve as a Tier 3 technical escalation and lead enterprise endpoint management initiatives.

• Plan, develop, build, deploy and track success of application packages.

• Build and deploy using PowerShell.

• Conduct zero touch deployments.

• Utilize Intune management for various tasks.

• Research and resolve vulnerabilities related to the end user computing environment

• Manage distribution points including Cloud Management Gateway.

• Monitor and report on compliance reports, Windows updates, PCI, 3rd party updates

• Research and improve endpoint images based on business requirements.

• Perform post-resolution follow-ups on tickets to ensure resolutions remain successful

• Adhere to Change Management Process.

• Provide reporting and metrics documentation.

• Create and update knowledgebase documentation.

• Acknowledges and abides by all Information Security Policies.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree or higher in IT or related field. A combination of education and experience may be considered in lieu of a degree.

• Minimum of 6 years of experience administering Endpoint Management systems required.

• Experience with desktop architecture.

• Expert-level experience with Microsoft Intune, SCCM/MECM, Windows 11, and Autopilot.

• Experience designing and managing modern desktop and mobile device management (MDM) solutions.

• Strong knowledge of endpoint lifecycle management, deployment, configuration, and support.

• Advanced PowerShell scripting and automation experience.

• Experience supporting SCCM/MECM environments, including distribution points and Cloud Management Gateway.

• Must have SCCM, Intune, Entra, PowerShell, and AVD experience.

At AAA, your success is our success. What we can offer you:

• The starting base compensation for this position is$69,370 to $101,058.
  *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location*

• Comprehensive health benefits package.

• Up to three weeks of paid time off accrued during your first year.

• Annual Bonus Plan.

• 401(K) plan with company match up to 7%.

• Professional development opportunities and tuition reimbursement.

• Paid time off to volunteer & company-sponsored volunteer events throughout the year.

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.

Full time Associatesare offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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