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Service Operations Administrator Jobs in Massachusetts

Acushnetgolf

Operations Administrator

Fairhaven, MA · Hybrid

$49K - $61K/yr

What You Will Be Doing The Operations Administrator is responsible for coordinating procurement ... service, and warehouse teams. The position also plays a key role in inventory planning, ATP ...

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Service Operations Administrator information

See Massachusetts salary details

$31.1K

$47.6K

$66.5K

How much do service operations administrator jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service operations administrator in Massachusetts is $47,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,474.00 and $57,393.00 per year, depending on experience, location, and employer.

What is the difference between Service Operations Administrator vs Customer Service Coordinator?

AspectService Operations AdministratorCustomer Service Coordinator
Required CredentialsTypically requires a bachelor's degree in business, operations, or related fieldOften requires a high school diploma or associate degree, with customer service experience
Work EnvironmentOffice setting, supporting operational processes and service deliveryCustomer-facing roles, handling inquiries and resolving issues
Employer & Industry UsageUsed in industries like telecommunications, IT, and logistics for managing service operationsCommon in retail, hospitality, and service industries for customer interaction

The Service Operations Administrator focuses on managing and optimizing service processes within an organization, often working behind the scenes. In contrast, the Customer Service Coordinator primarily interacts directly with customers to address inquiries and resolve issues. While both roles require strong communication skills, the Administrator's role is more operational and process-oriented, whereas the Coordinator's role is customer-focused.

What cities in Massachusetts are hiring for Service Operations Administrator jobs?

Cities in Massachusetts with the most Service Operations Administrator job openings:

Service Operations Administrator jobs near you
Infographic showing various Service Operations Administrator job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,595 per year, or $22.9 per hour.

Services Operations Administrator

Woburn, MA • On-site

Real Soft, Inc.
IT Services • 501 - 1,000 employees
Learn more about Real Soft, Inc.external

Other

Re-posted 11 days ago

Job description

We are seeking a Services Operations Administrator to assist the Service Delivery organization's Services Operations team. The Services Operations Administration team reviews, validates, and processes customers' and/or vendors' purchase order ("PO") requests while ensuring the correct amounts are logged and billed. Day to day you will drive continuous process and performance improvements while acting as the primary point of contact for customers and/or vendors regarding POs, resolving exceptions when requests fail to process, and managing aging POs to maintain financial accuracy. You will drive success with internal customers by partnering cross-functionally to communicate best practices, develop and maintain consistent standards, and enforce policies related to key inputs and outputs of the cost and/or revenue administration processes.
Description
Implement improvements to current processes to maximize efficiencies.
Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors.
Manage customer and/or vendor POs and serve as the main point of contact for related inquiries.
Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets.
Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate.
Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs.
Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed.
Support project setups and fee validations and contribute to best practices and consistent standards.
Education
Bachelors Degree in Business, Finance, or Supply Chain, or equivalent work experience required.
Between 1-2 years of related experience required.
Other Requirements
Oracle and Microsoft Office Suite experience required.
PO management or financial processing experience preferred.
Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently.
Approximately 5% travel may be required to support the position's responsibilities.
Excellent problem-solving skills with a proactive approach to issue resolution and strong focus on customer service.
Strong attention to detail and ability to validate financial data.
Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Enable Skills-Based Hiring No What are the current in-office requirements for this position:
Hybrid

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