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Service Operations Administrator Jobs in Illinois

NorthShore

House Operations Administrator

Evanston, IL · On-site

$43.69 - $67.72/hr

Position: RN House Operations Administrator Location: Evanston, IL Part Time: 40 hours per week ... Conduct educational sessions, workshops, and in-service training for nursing staff to enhance their ...

Endeavor Health

House Operations Administrator

Evanston, IL · On-site

$43.69 - $67.72/hr

Position: RN House Operations Administrator Location: Evanston, IL Part Time: 40 hours per week ... Conduct educational sessions, workshops, and in-service training for nursing staff to enhance their ...

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Service Operations Administrator information

What is the difference between Service Operations Administrator vs Customer Service Coordinator?

AspectService Operations AdministratorCustomer Service Coordinator
Required CredentialsTypically requires a bachelor's degree in business, operations, or related fieldOften requires a high school diploma or associate degree, with customer service experience
Work EnvironmentOffice setting, supporting operational processes and service deliveryCustomer-facing roles, handling inquiries and resolving issues
Employer & Industry UsageUsed in industries like telecommunications, IT, and logistics for managing service operationsCommon in retail, hospitality, and service industries for customer interaction

The Service Operations Administrator focuses on managing and optimizing service processes within an organization, often working behind the scenes. In contrast, the Customer Service Coordinator primarily interacts directly with customers to address inquiries and resolve issues. While both roles require strong communication skills, the Administrator's role is more operational and process-oriented, whereas the Coordinator's role is customer-focused.

Service Operations Administrator jobs near you
Infographic showing various Service Operations Administrator job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 30% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Operations Administrator PRN

Willowbrook, IL • On-site

Houston Methodist
See more jobs at Houston Methodistexternal

Part-time

Re-posted 27 days ago

Houston Methodist rating

8.2

Company rating: 8.2 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

Job description

At Houston Methodist, the Operations Administrator (OA) position is responsible for providing operational oversight and leadership throughout the organization. This position is responsible for leadership in unforeseen situations, making timely decisions that directly impact patient care, fostering interdepartmental/interprofessional collaboration which reflect the mission and values of Houston Methodist. The OA position ensures timely and effective communication and provides clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures. This position creates an environment for the management and delivery of safe patient care. The OA position demonstrates critical thinking through self-direction, initiative, effective interpersonal skills and oral/written communications skillsFLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • Bachelor's degree or higher from an accredited school of nursing
  • Master's degree preferred

EXPERIENCE
  • Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities

LICENSES AND CERTIFICATIONS
Required
  • RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure - Must obtain permanent Texas license within 60 days (if establishing Texas residency) and
  • BLS - Basic Life Support or Instructor (AHA) - American Heart Association and
  • NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute and
  • Magnet-ANCC recognized certification (HM)

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Demonstrates successful conflict resolution in a timely manner with patients, families, physicians and other healthcare team members
  • Demonstrates professionalism and consistently models excellent customer service skills
  • Ability to work effectively in a fast-paced environment
  • Demonstrates flexibility and adaptability in the workplace
  • Demonstrates problem solving skills to include investigation, identification of cause(s) and development of corrective action

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary. Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
  • Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
  • Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching. Supports policy adherence and provides disciplinary measures when appropriate. Assists with staff stress management as needed.
  • Improves department score for turnover/retention/employee engagement.

SERVICE ESSENTIAL FUNCTIONS
  • Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow. Monitors and facilitates smooth and timely patient flow to ensure process efficiency. Provide bed assignments support as needed with designee.
  • Oversees the activity in hospital operations during their shift. Manages administrative issues effectively, informs and documents pertinent information to Executive On Call, executive staff, directors and managers
  • Partners with public relations to manage outside media.
  • Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends. Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness
  • Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur. Role models situational awareness, using teachable moments to improve safety.
  • Participates and/or leads and facilitates department process improvements.

FINANCE ESSENTIAL FUNCTIONS
  • Attends daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
  • Implements department strategies to achieve financial target and staffing needs. Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Serves as a mentor/role model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives. Supports change initiatives and adapts to unexpected changes.
  • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: Yes
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area No
    • May require travel outside Houston Metropolitan area No

Work Shift:
3 - Night (United States of America)
Job Category:
Non-clinicalHouston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women's services, neurology and neurosurgery, oncology, and primary and general medicine.
Houston Methodist is an Equal Opportunity Employer.

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