Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. Fundamental Job Tasks: Maintains computer, fax, and phone system functionality ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. Fundamental Job Tasks: Maintains computer, fax, and phone system functionality ...
STI is a company seeking a Help Desk Support professional. The role involves providing technical support, troubleshooting issues, and maintaining high levels of documentation in a ticketing solution.
STI is a company seeking a Help Desk Support professional. The role involves providing technical support, troubleshooting issues, and maintaining high levels of documentation in a ticketing solution.
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent looking for a helpdesk ...
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location : Dublin , Ohio Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent looking for a helpdesk ...
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
New
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
New
$19.75 - $27/hr
Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents ...
$19.75 - $27/hr
Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...
Columbus, OH · Hybrid
$19 - $24/hr
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Columbus, OH · Hybrid
$19 - $24/hr
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Columbus, OH · Hybrid
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Quick apply
Columbus, OH · Hybrid
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Columbus, OH · Hybrid
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Quick apply
Columbus, OH · Hybrid
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Columbus, OH · On-site
$19 - $24/hr
Key ResponsibilitiesServe as the first point of contact for support, responding promptly and kindly ... Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients ...
Quick apply
Columbus, OH · On-site
$19 - $24/hr
Key ResponsibilitiesServe as the first point of contact for support, responding promptly and kindly ... Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients ...
Columbus, OH · On-site
$19 - $24/hr
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Columbus, OH · On-site
$19 - $24/hr
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. * Open, document, and resolve Help Desk ...
Columbus, OH · On-site
$19.25 - $26.25/hr
Help Desk Analyst (HDA1) 100% On-site, face to face interviews only, Local Candidates only (local ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Columbus, OH · On-site
$19.25 - $26.25/hr
Help Desk Analyst (HDA1) 100% On-site, face to face interviews only, Local Candidates only (local ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Columbus, OH · On-site
$19.75 - $27/hr
Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Columbus, OH · On-site
$19.75 - $27/hr
Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...
Columbus, OH · On-site
$19.25 - $26.25/hr
Brian Gross HDA1 to help IT Automate and implement new technology to assist with keeping the ... Desktop Support and Software Licensing Services. 2. Ability to image machines and install ...
Columbus, OH · On-site
$19.25 - $26.25/hr
Brian Gross HDA1 to help IT Automate and implement new technology to assist with keeping the ... Desktop Support and Software Licensing Services. 2. Ability to image machines and install ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
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Full-time
Medical, Dental, Vision
Re-posted 13 days ago
Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk support for the business applications in use at Franklin.
Fundamental Job Tasks:
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy. Gives technical instructions in lay terms. Troubleshoots, replaces, evaluates and configures devices, specialty software and unique service requests. Enters Incident Report tickets into Helpdesk database. Provides clear written and spoken information about a problem, issue, or event to the appropriate IS analyst for further problem resolution, if needed. Fulfills all service level standards for response time and quality.
Ensures end users have proper software, hardware, and peripherals by implementing maintenance, upgrade and installation plans for PC replacements. Monitors IS hardware and software inventories. Enters hardware and software inventory data into the Helpdesk Inventory database. Trains end users on office equipment, hardware and software, as needed. Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the installation of computer facilities for new hires and for office moves.
Assists management with information related to external audits of hardware, software, documentation and reporting.
Targeted Skills/Knowledge:
Associate of Science degree in Technology or equivalent experience is required. Experience with PC repair and support service along with a working knowledge of Windows operating systems and the MS Office Suite applications is preferred. The position requires excellent technical, interpersonal skills, as well as good written and verbal communication skills. Position requires a high degree of analytical and organizational skill.
About Us:
Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency –emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.
Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.
