Operational Associate Jobs in Columbus, OH (NOW HIRING)

Job Description
Make an impact on a process that touches employees every day. In this role, you will help deliver accurate, timely payroll outcomes while improving controls and driving automation. You will partner with teams across the US and India to solve problems quickly and prevent issues before they reach employees. If you enjoy combining payroll expertise with process improvement and data-driven thinking, this role offers strong opportunity to grow.
As a Payroll Operations Associate on the US Payroll Operations team, you will support end-to-end payroll execution and validation in Oracle HCM Payroll for a large, complex employee population. You will develop a strong understanding of how data flows from upstream transactions through calculation and disbursement, using that knowledge to identify risks and implement preventative controls. You will contribute to continuous improvement by enhancing processes and building automation using tools such as Alteryx and Pega. You will also produce meaningful reporting and insights that help leaders make decisions and improve outcomes for employees.
Job responsibilities

• Oversee US payroll processing and ensure data accuracy and regulatory compliance.
• Lead payroll operations using Oracle HCM Payroll, including troubleshooting and system enhancements.
• Design and implement process improvements to optimize payroll efficiency.
• Drive automation projects using Alteryx and Pega.
• Collaborate with US and India teams to resolve complex payroll issues and share best practices.
• Prepare and deliver payroll analytics and reports to management.
• Maintain payroll documentation and support audit activities.
• Communicate effectively with senior leadership and global teams.

Required qualifications, capabilities, and skills

• Hold a bachelor's degree in Business, Finance, or Human Resources
• Demonstrate at least 5 years of experience in payroll or HR operations.
• Show advanced expertise in Oracle HCM Payroll or similar payroll systems.
• Exhibit strong control mindset and experience in payroll compliance frameworks.
• Lead process improvement and automation initiatives.
• Communicate effectively with senior leadership and global teams.
• Manage multiple priorities in a fast-paced, dynamic environment.
• Uphold confidentiality and compliance in payroll processes.

Preferred qualifications, capabilities, and skills

• Possess experience leading US payroll transformation or optimization projects.
• Demonstrate knowledge of US payroll regulations and compliance.
• Show experience with payroll automation and analytics.
• Display advanced knowledge of automation tools such as Alteryx and Pega.
• Hold certification in payroll or HR systems.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.