Client Overview
Our client, a growing startup, is seeking an
Operations Associate (Personal Loans) to join their team on a temp-to-hire basis. They boast a great office culture, room for growth, and cross-training opportunities are available.
Salary/Hourly Rate
$22/hr
Position Overview
The Operations Associate (Personal Loans) supports the end-to-end processing of personal loan applications, ensuring accuracy, compliance, and timely resolution of customer requests. This role collaborates with underwriting, customer service, risk, and technology teams to deliver a seamless lending experience. The position requires strong attention to detail and the ability to work in a fast-paced environment.
Responsibilities Of The Operations Associate (Personal Loans)
- Process and review personal loan applications, ensuring completeness and accuracy of documentation.
- Perform data entry, validation, and updates in loan origination and servicing systems.
- Conduct preliminary checks (KYC, income verification, credit bureau checks) in line with policy.
- Coordinate with underwriting and credit teams to resolve discrepancies or missing information.
- Monitor application queues and turnaround times to meet service level agreements (SLAs).
- Support loan disbursement activities, including final verification and system setup.
- Handle post-disbursement operational tasks (repayment schedule setup, amendments, closures).
- Investigate and resolve operational issues, customer requests, and escalations promptly.
Required Experience/Skills For The Operations Associate (Personal Loans)
- 1 - 3 years of experience in operations, lending, banking, or financial services.
- Strong attention to detail and ability to manage multiple priorities.
- Proficiency in data entry and working with loan origination or servicing systems.
Preferred Experience/Skills For The Operations Associate (Personal Loans)
- Experience in personal lending or consumer finance.
- Familiarity with KYC, AML, and other regulatory requirements.
- Experience working in a startup or high-growth environment.
Education Requirements
- Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field (or equivalent experience).
Benefits
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).