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Level Iii Technical Support Jobs Near Me

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Cart.com is looking for a Technical Support Specialist who is able to solve complex problems and provide level 2 and 3 technical support working closely with Operations, Technical Services ...

ABB

Technical Support Specialist-1

OH · Remote

... high level of proficiency (Expert Level) within one of the aforementioned products. * Good ... Ability to "buy-up" to 66 2/3% of pay. * Supplemental benefits - 100% employee paid (Accident ...

E-3 Technical Solutions

Fiber Splicer

Columbus, OH · On-site

$15 - $35/hr

E-3 Technical Solutions OUR VISION At E-3 Technical Solutions, we are committed to creating ... Collaborate with engineering, construction, and project teams to support deployments * Manage and ...

E-3 Technical Solutions

Fiber Splicer

Columbus, OH

$24.25 - $28.75/hr

E-3 Technical Solutions OUR VISION At E-3 Technical Solutions, we are committed to creating ... Collaborate with engineering, construction, and project teams to support deployments * Manage and ...

Walmart

Optician Level - 3

Lewis Center, OH · On-site

$26.50 - $34.50/hr

... 35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule ... focus on supporting customers in the eye care center. They assist with verifying prescription ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

While providing the highest level of customer service, the Service Desk Agent answers incoming ... Responsible for high-quality end-user technical support, related to enterprise software and ...

LFP Associates

Molding Engineer III

Columbus, OH · On-site

$80K - $90K/yr

LEVEL III - $80K - $90K (5 - 10 YEARS EXPERIENCE) VISA SPONSORSHIP: NO RELOCATION ASSISTANCE: YES ... Providing technical support to production, process, and maintenance groups to reduce downtime and ...

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Level Iii Technical Support information

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How much do level iii technical support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for level iii technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
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Level Iii Technical Support jobs near you
A map of the United States highlighting the number of Level Iii Technical Support job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Level Iii Technical Support job openings in each state, with California having the most at 2 and Alaska the least at 0.

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 6 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience