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Healthcare Implementation Engineer – Diagnostic Imaging Systems

Location: Remote – United States

Duration: 18 months

About the Opportunity

We are seeking Healthcare Implementation Engineers to install, configure, test, validate, and support enterprise diagnostic imaging and healthcare software solutions. You will work with customers, project managers, technical teams, partners, and vendors to deploy applications in customer-facing production environments and resolve complex application and infrastructure issues.

Key Responsibilities

• Install, configure, test, and validate enterprise healthcare applications.
• Deploy software on customer on-premises servers and workstations.
• Install and support operating systems, database software, third-party systems, tools, and utilities.
• Troubleshoot Windows Server, IIS, SQL Server, ASP.NET, and Active Directory environments.
• Install and configure Microsoft SQL Server.
• Perform SQL Server database backup and restore activities.
• Manage IIS websites, application pools, bindings, and SSL/TLS certificates.
• Write and execute basic SQL queries using SELECT, DELETE, and UPDATE.
• Analyze application, Windows, IIS, SQL, environmental, and alert logs.
• Monitor systems, application workflows, environments, and alerts.
• Analyze network traffic to diagnose application stability and performance issues.
• Reproduce production issues in test and lab environments.
• Develop and document technical workarounds.
• Provide advanced technical support through telephone, email, and chat.
• Lead customer conference calls during critical technical issues.
• Communicate implementation outcomes to project managers and technical teams.
• Maintain detailed implementation, troubleshooting, and escalation documentation.
• Contribute to team training, mentoring, knowledge sharing, and process improvement.
• Manage competing priorities and complete assigned projects within established deadlines.

Must-Have Skills

• Three or more years of Tier II or Tier III technical or application support experience
• Windows Server administration and troubleshooting
• Microsoft IIS administration
• IIS websites, application pools, bindings, and certificate binding
• Microsoft SQL Server installation and configuration
• SQL Server backup and restore
• Basic SQL queries using SELECT, DELETE, and UPDATE
• ASP.NET application troubleshooting
• Active Directory support and troubleshooting
• Enterprise software installation, configuration, testing, and validation
• Customer-facing production environment support
• Application, system, IIS, and database log-file analysis
• Environmental and alert monitoring
• Issue reproduction in test or lab environments
• Strong technical documentation and customer communication skills
• Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent professional experience

Preferred Skills

• Healthcare technology experience
• Radiology Information Systems
• Picture Archiving and Communication Systems
• Diagnostic Imaging Workflow Management solutions
• HL7
• DICOM
• Network traffic analysis
• Healthcare application implementation
• Critical patient-care environment support
• Experience working with third-party vendors and implementation partners
• Technical training or mentoring experience

Don’t Apply If

• Your experience is limited to Tier I help desk or basic desktop support.
• You have not installed or supported software in production environments.
• You cannot explain your hands-on experience with Windows Server, IIS, and SQL Server.
• You have not installed SQL Server or performed database backup and restore activities.
• You have not managed IIS websites, application pools, bindings, or certificates.
• You list SQL but have not written basic SELECT, DELETE, or UPDATE queries.
• You have not analyzed application or infrastructure log files.
• You have not reproduced production issues in a test or lab environment.
• You are seeking a project coordination role without hands-on technical responsibilities.
• You cannot support occasional 24x7 staffing assignments or infrequent travel.