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Entry Level Customer Service Representative Jobs in Columbus, OH

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Customer Service Representative

Columbus, OH

$15 - $20.25/hr

Customer Service Representative The Customer Service Representative (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified ...

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Entry Level Customer Service Representative information

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$18

$26

How much do entry level customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level customer service representative in Columbus, OH is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What are the most commonly searched types of Customer Service Representative jobs in Columbus, OH? The most popular types of Customer Service Representative jobs in Columbus, OH are:
What are popular job titles related to Entry Level Customer Service Representative jobs in Columbus, OH? For Entry Level Customer Service Representative jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service Representative jobs in Columbus, OH look for? The top searched job categories for Entry Level Customer Service Representative jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Entry Level Customer Service Representative jobs? Cities near Columbus, OH with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you

Customer Service Representative

U-Haul International, Inc.

Columbus, OH • On-site

$15.50 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers.

Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

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