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Chargeback Analyst

About Abbott

Our nutrition business develops science-based nutritional products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna®– to help get the nutrients they need to live their healthiest lives.  

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Columbus, OH location in the Nutrition Division.

This position will support the Chargeback and Sales Tracings operations for the Therapeutic Nutrition and Pediatric Nutrition business units for Abbot Nutrition (AN).  The Chargeback Analyst accurately and timely processes sales data received from distributors which is used broadly across the organization for sales reporting and monitoring market trends. The candidate must demonstrate broad business acumen and strategic thinking as it relates to contracting, financial, customer types and market concepts.  Through the Chargeback process, the Analysts support overall market segment business objectives.  

The Chargeback Analyst performs research, initiates end user account set up requests, verifies price eligibility and establishes data cross references to ensure the accurate flow of data with our distributor partners. The Analyst analyzes and processes data for paying Chargeback rebates and posting sales tracings.  They independently identify and communicate Chargeback/Tracings variances or discrepancy issues with their distributor accounts and collaborate with Accounts Receivable and Sales Analysis to assist in data resolution efforts.

This role collaborates with many other areas such as the Commercial Operations Contracting Teams, Supply Chain, Customer Service Organization, IT and the Field Sales Force to ensure ongoing systems functionality and price integrity in the marketplace.  They perform core job functions independently and add subject matter expertise through participation in collaborative cross functional project initiatives and teams.  They lead customer calls with their distributor partners to verify and validate information. 

WHAT YOU’LL DO  

• Processes and consistently analyzes Chargeback/Tracing data and monitors timeliness and accuracy, including end-user and distributor pricing and completeness verification.
• Responsible for complex accounts, business processes and resolving system issues.
• Builds solid relationships with distributor base and can overcome challenges through partnerships and in-depth understanding of customer capabilities and industry standards.
• Oversees distributors with up-front deductions and actively evaluate and reconcile Account Receivable disputes.
• Generates and maintains sales/metrics reports, forecasts, and models and presents findings and recommendations to leadership.
• Able to run and create queries in Power BI to support analysis and projects.
• Interacts with and recognizes/considers the impact of process/system/account changes to other AN departments.
• Interprets customer issues and presents findings and recommendations to leadership.
• Leads departmental training initiatives.
• Proactively collaborates with customers, CSO, and Commercial Operations on product/pricing/membership loads to ensure accuracy and monitor pull through.
• Advises and provides education to customers and Field Sales Force on electronic capabilities (EDI & e-Abbott), new distributor setup and ensures in-depth understanding and resolution of issues.
• Actively participates on cross-functional teams within Commercial Operations on process improvement initiatives and making recommendations for solutions.
• Timely monitors and responds to customer and Field Sales inquiries
• Actively participates in system User Acceptance Testing (UAT) and provides constructive feedback to support continued system improvement
• Demonstrates end-user contract and distributor agreement understanding

EDUCATION AND EXPERIENCE, YOU’LL BRING  

Required:

• Bachelor's Degree and 4+ years of experience or 8 years relevant experience. 

Preferred:

• Serves as a source of guidance and direction for others.
• Demonstrates strong analytical and strategic thinking skills and the ability to breakdown complex issues into workable solutions.
• Has a solid understanding of Billback/Tracings and market concepts, and has applied them practically, and with effectiveness.
• Flexibility in shifting priorities due to changing environment and ability to work in a team environment are essential in this role; ability to multitask is required as business demands.
• Advanced user of Microsoft Office (Excel, Word and PowerPoint) is required.
• Strong work ethic, self-motivated, and attention to detail is critical.
• Ability to quickly learn, understand, and effectively navigate business systems; SAP experience preferred.

Mics:

• This is an onsite role – this is not a remote role/opportunity.
• Sponsorship: we will not provide sponsorship of any kind for this role (including OPT).
• Relocation assistance is not offered for this role.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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