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Service Technician

At Integrated Building Systems, we make buildings smarter!  We plan and install the right technology so teams can do their best work now and into the future. Learn more about our Columbus-based firm online at www.IBSwebsite.com.

About the role

We’re seeking a versatile and motivated Field Service Technician with experience in Audio Visual (AV) systems, Access Control, and Security Camera (CCTV) installations and support. This role involves traveling to client sites to troubleshoot, maintain, and support a wide range of integrated technology systems across commercial, educational, and enterprise environments. The ideal candidate has a strong technical foundation, customer service skills, and the ability to work independently or as part of a cross-functional technical team. With every position, we look for teammates who share our core values: Can-Do-IT Attitude, Desire to Own IT, and Pride in Doing IT Right!

Interested in joining our team? Here’s how to apply:

Responsibilities of the Field Service Technician:

Technical Skills & Knowledge

·         AV Systems

o    Diagnose and repair audio DSP systems, amplifiers & speakers, video displays & projectors, control systems & touch panels, video conferencing systems (e.g. Teams Room kits)

o    Replace and reconfigure failed or malfunctioning equipment; communicate with manufacturer tech support

o    Update firmware and system configurations

o    Perform preventative maintenance and system checks on installed systems

o    Read and interpret blueprints, signal flow diagrams, and schematics

·         Networking, Video, Audio, & Control

o    Basic IP networking (Static vs DHCP, VLAN awareness, IP conflicts)

o    Video-over-IP requirements (IGMP snooping, QoS, jumbo frames)

o    PoE power budgets and classes

o    HDMI and HDBaseT video systems (e.g. EDID, HDCP)

o    Other AV signals, uses, and limitations (SDI, USB, balanced and unbalanced audio, speaker signals)

o    Troubleshoot device communication issues

o    Make programming adjustments when needed (e.g. Q-SYS, Crestron)

·         Cabling & Hardware

o    Repair and re-terminate Cat 6, BNC, speaker wire, euroblock connectors

o    Test cabling and endpoints

o    Maintain rack integrity and labeling

o    Identify and document poor installation practices

·         Assist with project work as needed, including installation of AV racks, displays, control systems, access control panels, and security cameras

·         Experience with security cameras or access control systems beneficial

Problem-Solving & Communication Skills

·         Communicate clearly with clients and end users; explain issues in non-technical terms

·         Document findings and corrective actions; provide clear service reports and time tracking

·         Diagnose root cause, not just symptoms

·         Determine whether issue is hardware, programming, network, or user error

·         Escalate appropriately when engineering support is required

·         Manage multiple service calls per day efficiently

Education, Certifications, & Experience

·         3–5+ years of AV or low-voltage field experience in commercial environments

·         High school diploma or equivalent (technical training beneficial)

·         BA/BS degree in a related technical field, or equivalent industry experience preferred

·         Manufacturer certifications preferred (Crestron, Extron, Q-SYS, Biamp, etc.)

·         AVIXA CTS certification preferred

·         QSC Q-SYS Level 0 and Level 1 preferred

·         Dante Level 1 and 2 preferred

·         Beneficial: Crestron Commercial Technician Certification or CTI-P101 Foundations of Crestron Programming Certification

·         Beneficial: Additional certifications or formal training by technology manufacturers such as Biamp, Shure, Yealink, LTS, Comba, Leviton, Legrand

Attitudes & Habits

·         Independent and self-directed

·         Strong critical thinking

·         Calm under pressure

·         Organized and detail-oriented

·         Customer-service mindset

·         Professional appearance and demeanor

Physical & Other Requirements

·         A valid driver’s license, a clean driving record, and reliable transportation to work.

·         Ability to lift large items up to 70 pounds, and 50 pounds overhead.

·         Ability to pass a drug test.

·         Comfortable working on ladders and lifts

·         Ability to work in both construction and office environments

·         Ability for full-time work

·         OSHA 10 preferred; OSHA 30 beneficial

Corporate support:

Integrated Building Systems supports its team members with great benefits:

·         A clear mission, goals, and accountability fueled by the Entrepreneurial Operating System (EOS).

·         Commitment to your success, including training and professional development.

·         Full-time employment and competitive pay.

·         Comprehensive benefits, including health, dental, and vision insurance; paid vacation; paid holidays; and 401K with employer-matched contributions.

Our Work Culture:

At Integrated Building Systems, we work as a team to best serve our clients and make their buildings smarter. For us, “IT” does not just stand for Information Technology, but IT is who we are and how we react during good times and when the going gets tough. When hiring new team members, we look for people who embody our core values:

• Can-do-IT Attitude—We react positively to events and are excited for the next challenge. We strive to live up to our full potential, achieve outstanding results, and earn raving fans.
• Desire to Own IT—We do our homework and figure IT out, leveraging our team’s expertise to work through challenges and find a way forward.
• Proud to do IT Right—We act like our name is on IT and our company reputation is on the line. We strive to perform excellent work and get IT right the first time.

Integrated Building Systems is an Equal Opportunity Employer and Drug-Free Workplace. No third-party solicitations.

At Integrated Building Systems, we make buildings smarter! We plan and install the right technology so teams can do their best work now and into the future. Learn more about our Columbus-based firm online at www.IBSwebsite.com.