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Office Services Associate

The State Teachers Retirement System of Ohio (STRS Ohio) is seeking an associate to join the Office Services team.

Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's largest retirement systems, serving nearly 550,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.3 billion as of June 30, 2025, in assets and paying more than $7 billion in benefits annually.

STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Compensation:

$20.00/ hr.

Work Schedule:

6:30am-3:00pm Monday through Friday.

General Summary:

Under the direction of the manager, Office Services and coordinator, Office Services, fulfill duties related to preparation and packaging of State Teachers Retirement System (STRS Ohio) publications; delivery and inventory maintenance of office supplies; processing internal and external mail and handling deliveries at the shipping and receiving dock.

Summary of Responsibilities:

• Sort and deliver incoming United States Postal Service (USPS) mail, returned mail and scanned accountable packages from couriers.
• Process shipping labels, certified mail and electronic return receipts using various systems.
• Pick up, process and mail outgoing USPS, UPS, FedEx and local courier envelopes.
• Make outside deliveries and pickups to the post office, Rhodes Tower and other Columbus-area government agencies as needed.
• Assist in shredding sensitive documents as requested by customers within the organization.
• Prepare various portfolio and brochure meeting kits accurately and by assigned deadlines.
• Fill and deliver requisitions for supplies throughout the building and to the various supply rooms per delivery schedule and as requested.
• Receive inventory and check thoroughly all items that come into supply to ensure correct items and quantity have been delivered.
• Perform minor maintenance and/or place service calls on copier and fax machines throughout the building.
• Provide customer service via e-mail, telephone, in person and at the customer counter.
• Ensure STRS Ohio's shipping/receiving area follows the three main principles of dock management: communication, customer service and cleanliness.

The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision.

Summary of Qualifications:

• High school diploma or equivalent required.
• Two years of retail experience or other customer service positions preferred.
• General knowledge of basic math required.
• Interpersonal skills necessary to deal effectively and courteously with internal and external contacts required.
• Above-average organizational skills and a high degree of accuracy and attention to detail required.
• Proven ability to operate Microsoft Office programs and standard office equipment required.
• Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.
• Considerable standing, walking, carrying of packages and mail internally and between locations.
• Ability to lift and move parcels of medium to heavy weight (up to 50lbs) required.
• Valid Ohio driver's license and safe driving record required.