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Position Summary...The Director, Gift Cards & Services is a senior leadership role responsible for defining and executing the strategy, growth, profitability, and financial results of Walmart Canada's Gift Card and Services portfolio. This includes 3rd party and proprietary gift cards including: closed-loop and open-loop gift cards, protection plans, ATM, Gift Registry and emerging financial services initiatives. The role is accountable for continually identifying opportunities to improve performance, strengthen business results, and achieve the desired growth targets across all businesses.
The role combines commercial ownership, partner management, risk oversight, cross-functional leadership, and people leadership to drive customer value, mitigate fraud, and expand Walmart's position in financial services and payments. Success will require close collaboration with key Walmart partners across Merchandising, Store Operations, eCommerce, Marketing, Finance, Legal, Compliance, and Technology, while leading and developing a high-performing team that can unlock enterprise growth opportunities and deliver measurable business results.What you'll do...

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Key responsibilities include:

• Gift Card Portfolio Strategy & Growth
  • Lead the end-to-end strategy and P&L for: Proprietary gift cards including: Retail, B2B, Digital Gift Cards, Out of Store and Directed Spend
  • 3rd party gift cards - open loop (prepaid) and closed loop (partner)
• Directed Spend & Innovation
• Fraud Prevention & Risk Management
• Walmart Protection Plan (WPP) / Walmart Extended Care (WEC) program
• ATM & Financial Access Services
• Gift Registry Business Growth
• Partner & Stakeholder Management

Directs the execution of innovation, line extensions, retention strategies, and value proposition improvements to Walmart Services by developing innovative proposals to enhance business offerings and performance; managing and analyzing ideas and solutions and assessing their viability to the business; and leading teams within Walmart Services and cross-functional partners (for example, Marketing, Information Systems Division, Finance) in the successful execution of plans for the business.

Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Directs financial, budgeting or operational activities for Walmart Services by setting and monitoring annual operating performance objectives for the business line; evaluating financial viability of ongoing initiatives and approving resources for initiatives and activities; and overseeing vendor agreements and service activities.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

Oversees innovation, line extensions, and value proposition improvements to Walmart Services that focus on differentiated offerings that uniquely serve Walmart stores and the needs of Walmart shoppers by setting governance processes; overseeing portfolios of work within Walmart Services in the successful execution of plans for the business; and serving as a business champion on strategic initiatives.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

Develops strategies to meet overall objectives of Walmart Services by determining priorities and internal and external resource allocation to meet direction; approving and determining priorities for potential business initiatives; and overseeing the implementation of marketing, pricing, and retention strategies to achieve business growth.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Drives a portfolio of initiatives for Walmart Services by determining priorities and gaining approval for internal and external resources to meet direction; developing business cases for initiatives; and guiding the development and implementation of marketing, pricing, and retention activities that fuel business growth.

Key Skills

The following key skills are required to perform one or more essential functions of this position.

Cross-Functional Project Management, Business Strategies, Customer Relationship Management, Profit And Loss (P&L) Management, Team Leadership

Deep understanding of: Gift Card ecosystem (closed/open loop cards), Fraud and risk management, Retail financial services

Qualifications

• 10+ years of leadership experience in financial services, payments, retail, or fintech.
• Proven people leadership experience, with a strong focus on leading teams, developing talent, coaching for performance, and building succession capability.
• Strong experience managing P&L and complex product portfolios.
• Deep understanding of:
  • Gift Card ecosystem (closed/open loop cards)
  • Fraud and risk management
  • Retail financial services
• Demonstrated success in partner negotiations and strategic growth initiatives.
• Exceptional cross-functional leadership and executive communication skills.
• Proven ability to influence and partner across large, matrixed organizations to drive alignment, remove barriers, and deliver positive growth and business results.
• Track record of driving innovation and delivering customer-centric solutions.

Leadership Expectations:
Respect the Individual:
Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments; supports strategies and drives initiatives thatattract and retain the best talent.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture;supports Walmart's goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.

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