Vertafore
Vertafore

60 Vertafore Customer Service Jobs Hiring Near You

Director, Site Reliability Engineering

Denver, CO · On-site

$58.75 - $78/hr

$175,000 - $220,000 / year + Bonus The insurance industry runs on Vertafore. We equip agencies, MGAs ... You will own the lifecycle of services - from inception and design, through deployment, operation ...

Sr. Site Reliability Engineer

Denver, CO · Hybrid

$58.75 - $78/hr

... on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI ... Design and operate production observability aligned to service health and customer impact. * Lead ...

Software Engineer II

Melville, NY · On-site

$99K - $136K/yr

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus ... The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both ...

Director, Site Reliability Engineering

Denver, CO · On-site

$58.75 - $78/hr

$175,000 - $220,000 / year + Bonus The insurance industry runs on Vertafore. We equip agencies, MGAs ... You will own the lifecycle of services - from inception and design, through deployment, operation ...

Consultant II - Surefyre

Denver, CO · On-site

$70K - $95K/yr

... customer's business? Vertafore is seeking a Consultant for our Professional Services organization to consult and implement Vertafore's product Surefyre. This includes project planning, detailed ...

Vertafore's Compliance Product Analyst is responsible for coordinating regulatory updates to ... The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus ...

Sr. Site Reliability Engineer

Denver, CO · Hybrid

$58.75 - $78/hr

... on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI ... Design and operate production observability aligned to service health and customer impact. * Lead ...

$175,000 - $220,000 / year + Bonus The insurance industry runs on Vertafore. We equip agencies, MGAs ... You will own the lifecycle of services - from inception and design, through deployment, operation ...

You will own the lifecycle of services - from inception and design, through deployment, operation ... Vertafore is a drug free workplace and conducts preemployment drug and background screenings . The ...

Product Owner II

East Lansing, MI · On-site

$70K - $80K/yr

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... solution to solve customer problems. A product owner II at Vertafore owns their backlog and ...

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core ... These individuals work closely with internal teams and externally with customers and business ...

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... solve customer problems. A product owner at Vertafore is a member of an energetic agile team of ...

$120,000 - $135,000 + VIP Bonus The insurance industry runs on Vertafore. We equip agencies, MGAs ... They bring a customer-first mindset, using data, market insights, and emerging technologies to ...

Software Engineer II

Farmingdale, NY

$102K - $139K/yr

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core ... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ...

CA$18/hr

$18.00 CAD/hour The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with ... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ...

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... At Vertafore, we view reliability as a core engineering responsibility. You will operate ...

Define the standards for end-to-end service ownership, holding the organization accountable for ... customers. The Vertafore Way Insurance is about relationships, and technology should make those ...

Product Owner II

East Lansing, MI · Hybrid

$70K - $80K/yr

... spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and ... solution to solve customer problems. A product owner II at Vertafore owns their backlog and ...

Showing results 41-60

Vertafore Jobs Information

What is it like to work at Vertafore?

Vertafore is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

As a leading provider of insurance software and services, Vertafore's team structure is designed to encourage cross-functional collaboration and knowledge sharing, with a focus on delivering cutting-edge solutions to the insurance industry. The company's mission is to empower the insurance industry to connect and innovate, with a strong emphasis on technology and customer experience.

Working at Vertafore may appeal to candidates who are passionate about technology, insurance, and customer-centric solutions, with opportunities to contribute to the development of innovative products and services that make a meaningful impact in the industry.

Do workers at Vertafore get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Vertafore pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Is the health insurance from Vertafore affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Vertafore?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Vertafore?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Vertafore?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Vertafore good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Vertafore feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Vertafore get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Vertafore?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Vertafore enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Vertafore recommend working with their team?

Not many people recommend working with their team.
70% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Vertafore?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Vertafore’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Vertafore is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
What are the most popular job types at Vertafore?
    What are the most popular categories at Vertafore?
    Infographic showing various Customer Service job openings at Vertafore in the United States as of July 2026, with employment types broken down into 2% Internship, 96% Full Time, and 2% Temporary. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution.
    Director, Site Reliability Engineering

    Director, Site Reliability Engineering

    Vertafore

    Denver, CO • On-site

    $58.75 - $78/hr

    Other

    This job post has expired 1 day ago. Applications are no longer accepted.


    Vertafore rating

    8.9

    Company rating: 8.9 out of 10

    Based on 10 frontline employees who took The Breakroom Quiz

    34th of 209 rated software companies


    Job description

    $175,000 - $220,000 / year + Bonus

    The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. 

    Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. 

    With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. 

    Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. 

    The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Architecture, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. This role is responsible for bridging the gap between development and operations by applying a software engineering mindset to system administration. You will own the lifecycle of services - from inception and design, through deployment, operation, and refinement.

    Key Responsibilities

    • Product Reliability Leadership

    o Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.

    o Drive observability strategy across application and infrastructure layers.

    • Release Engineering & Toil Reduction

    o Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.

    o Monitor and cap "Toil" (manual, repetitive operational work) at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.

    • Error Budget Management

    o Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform, ensuring clear consequences when budgets are exhausted.

    • Incident Management

    o Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.

    • Cross-Functional Collaboration

    o Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).

    o Align reliability goals with product roadmaps and customer SLAs.

    • Team Leadership

    o Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices.


    What Vertafore employees say

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