60 Vertafore Customer Service Jobs Hiring Near You

$85,000 - $135,000
The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.
Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.
As a Sr. Software Engineer, you will shape and improve the experience of key Vertafore customers. You will work cross-functionally across Vertafore, including Customer Support, Account Management, Product Management and Product Development to help guide customers and also contribute to the future growth of your team.
You will work with a fast-paced, skilled team of business analysts, conversion engineers, developers and quality assurance engineers across multiple high-profile projects with development responsibility of assigned projects. Much of your success in this role will be dependent upon timely, clear, concise and effective verbal and written communication along with development of solutions that fully meet customer expectations with no/minimal defects or rework.
Although not a primary duty compared to developing and supporting code, a software engineer at Vertafore also works directly with customers as part of a cross-functional team, which means you need to be a proactive self-starter, able to multi-task in a fast-paced environment and be service-focused to help nurture the customer experience. Additionally, you're a mentor and consultant, as well as a customer champion within Vertafore.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
• Comfortable working on full-stack web application, developing features spanning both frontend and backend
• Innovates and crafts clean code
• Document, architect and develop forward thinking technical specifications and solutions based on provided business requirements and/or specifications
• Responsible for interface design, documentation and unit testing
• Working on/with small teams and completing tasks quickly with minimal supervision
• Leading junior developers and providing proactive feedback to senior leadership
• Mitigates the impact of technical decisions across the entire product
• Drives and manages design conversations for features considering business need
• Defines and creates artifacts/documents that are valuable to the team and external stakeholders
• Incorporate new approaches, languages, and technologies into the team
• Design, build, test, and support AI-enabled product features using Python-based agent and orchestration frameworks.
• Develops new features and supporting/bug fixing existing features
• Diagnosis and troubleshoots issues across the whole stack
• Ensures quality of code within the team written and assists in code reviews
• Contributes to defining and enforcing procedures, standards, and methodologies related to software development
• Is as a role model and mentors other team members technically and culturally
• Follows industry trends and the open-source community
• Helping our customer facing team with technical issues that our customers may be facing
• Willing to learn the technical complexities that come with a highly regulated industry such as insurance
• Use AI-assisted development tools thoughtfully to improve engineering productivity while maintaining responsibility for code quality, security, and correctness.
Knowledge, Skills and Abilities:
• Advanced troubleshooting experience and resolving production issues
• Excellent written and verbal communication skills
• Ability to work within a team in a collaborative manner
• Willingness to learn new technologies and experiment with innovation
• Self-starter who is detail-oriented, quick-learner and deadline-driven
• Advanced communication and interpersonal skills, able to diffuse tension and drive productive conversations.
• Strategic problem solver with excellent analytical and critical thinking skills
• Proactively acquires new skills and learns new tools and technologies to troubleshoot complex issues.
• Comfortable and effective at making decisions across the product that help long-term maintainability, reuse, security. and performance
• Applies knowledge gained and is effective at knowledge-sharing and assisting other team members.
• Able to work with global, distributed teams
• In-tune with high performance and high availability design/programming
• Strong in both design and implementation at an enterprise level
• Communicate clearly to explain and defend design decisions
• Desire to collaborate with the business, designing pragmatic solutions
Skills & Requirements
Qualifications:
• Bachelor's degree in computer related field
• Minimum 6 years of professional experience with python web frameworks - Django or similar technology
• 5+ years of experience with Restful APIs required
• 4+ years of experience with Vue 3 or similar reactive JS framework
• Experience working with Docker and Docker Compose
• Experience working in an Agile environment required
• Experience integrating large language models or generative AI capabilities into a production software application
• 3+ years of experience in security best practices for software and data platforms required
• 3+ years of experience with design, architecture, and implementation at an enterprise level required
• 3+ years of experience with database technologies (e.g., Oracle, SQLServer, PostgreSQL, etc.)
Additional Requirements and Details:
• Travel required up to 10% of the time.
• WFH Flexible
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.
• #LI-Hybrid
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Qualifications
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.