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What is it like to work at Veritiv?

Veritiv is a company that values collaboration and innovation, fostering a culture of teamwork and customer-centricity. As a leading distributor of business-to-business products, Veritiv operates a network of distribution centers and sales teams, providing a dynamic work environment with opportunities for growth and development. Working at Veritiv may appeal to candidates seeking a challenging and rewarding career in logistics, supply chain management, or sales, with opportunities to contribute to the company's mission of delivering exceptional customer experiences.

What makes Veritiv an attractive place to work?

Veritiv is a leading North American business-to-business distributor of packaging, facility solutions, and print and publishing products, with a strong reputation for delivering innovative solutions to its customers. The company fosters a collaborative work environment that encourages creativity, teamwork, and professional growth, with opportunities for employees to develop new skills and take on new challenges. By joining Veritiv, individuals can contribute to the company's mission of providing exceptional customer service and solutions, while also advancing their careers and making a meaningful impact in the industry.

What are the most popular job types at Veritiv?

    What are the most popular jobs at Veritiv?

    What are the most popular categories at Veritiv?

    Infographic showing various Procurement job openings at Veritiv in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, and 16% Hybrid job distribution.

    Dedicated Customer Support at Fresno, California

    Veritiv

    Fresno, CA • On-site

    Other

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 4 days ago

    Job description

    Job Title

    Dedicated Customer Support Professional

    Job Description

    Job Purpose: Our Dedicated Customer Support Professional will act as the intermediary between sales and stakeholders in other departments such as Customer Service, Sourcing, Operations, Pricing/Rebates, Procurement, AP, and AR to serve customer accounts. This position will be responsible for project management level follow up and tracking of kitting projects including design requests, bill of materials development & oversight. This person will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

    Job Responsibilities
    • Assist front-line supervisor of team by providing customer experience support & playing a key role in helping to achieve targets in areas such as productivity and turnaround times.
    • Handle the most complex and valuable issues for assigned book of business while building customer loyalty and confidence.
    • Strengthen relationship with sales by training and implementing new processes, policies, and procedures by participating in user acceptance testing & facilitating training.
    • Lead team initiatives and train and mentor other team members.
    • Recognized as Subject Matter Expert (SME) on common Veritiv procedures and software.
    • Takes on special project work.
    • Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
    • Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs.
    • Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel.
    • Perform other duties as assigned.
    Additional Responsibilities & Qualifications
    • Able to plan, organize, and prioritize with minimal supervision.
    • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    • Proficient computer and technical skills.
    • Decision-making skills and independent judgment.
    • Ability to manage customer challenges in a professional and decisive manner.
    • Customer service experience preferred.
    Work Experience

    3-5 years of related job experience.

    Education

    Bachelor's Degree Preferred High School Diploma/GED

    What We Offer
    • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
    • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
    • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
    • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

    About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers.

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