Collaborate closely with other organizations outside of Infrastructure Engineering to address new Teradata features and applications * Perform root cause analysis of customer reported issues
Teradata Marketing Applications
62 Teradata Customer Service Jobs Hiring Near You
Collaborate closely with other organizations outside of Infrastructure Engineering to address new Teradata features and applications * Perform root cause analysis of customer reported issues
Fractional CMO
Saint Petersburg, FL · On-site
... Strategy | Customer Journey Mapping | Sales Enablement | MarTech Architecture | AI Marketing ... Variety with depth - professional services clients across multiple verticals, each with unique ...
Fractional CMO
Saint Petersburg, FL · On-site
... Strategy | Customer Journey Mapping | Sales Enablement | MarTech Architecture | AI Marketing ... Variety with depth - professional services clients across multiple verticals, each with unique ...
Teradata Marketing Applications Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What is it like to work at Teradata?
Teradata is a data analytics company that values innovation, collaboration, and customer satisfaction, fostering a culture of continuous learning and improvement. The company's global teams work together to design, develop, and deliver data management and analytics solutions, often in a fast-paced and dynamic environment that encourages creativity and problem-solving. Working at Teradata may appeal to candidates who are passionate about data and analytics, enjoy working on complex projects, and are motivated by the opportunity to make a meaningful impact in the industry.
What are the most popular jobs at Teradata?
What are the most popular categories at Teradata?
Full-time
Posted 17 days ago
Job description
Our Company
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
What You'll Do
In this role you will have the opportunity to work on the Infrastructure Engineering team to develop our world-class offering of Teradata hybrid-first platform that seamlessly integrates Enterprise Data Warehousing (EDW) with AI and analytics capabilities into a unified Lakehouse architecture. This platform empowers enterprises to manage traditional EDW, data analytics, and advanced AI workloads all within a single environment. The core focus is on delivering customer value through modular workload flexibility, scalability, and the unification of EDW with AI and analytics workloads, along with flexible hybrid deployment options.
In this role you will:
The successful candidate will have a deep understanding of virtualization and will be responsible for designing, implementing, and maintaining our platform infrastructure on-prem solution. They will work closely with cross-functional teams to ensure that our platform infrastructure is efficient, reliable, and scalable.
Who You'll Work With
This position is for a Staff Virtualization Engineer for our Platform Infrastructure team. Our team is comprised of engineers working on developing the latest on-premises solution leveraging the most current virtualization technology (e.g., KVM, VMware), while driving to provide the highest performance on these newest offerings.
What Makes You a Qualified Candidate
Minimum Requirements
What You'll Bring
Why we think you will love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
#LI-SK1
Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. If you require accommodations during the interview process, please let your recruiter know and we will work with you to meet your needs.
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
What You'll Do
In this role you will have the opportunity to work on the Infrastructure Engineering team to develop our world-class offering of Teradata hybrid-first platform that seamlessly integrates Enterprise Data Warehousing (EDW) with AI and analytics capabilities into a unified Lakehouse architecture. This platform empowers enterprises to manage traditional EDW, data analytics, and advanced AI workloads all within a single environment. The core focus is on delivering customer value through modular workload flexibility, scalability, and the unification of EDW with AI and analytics workloads, along with flexible hybrid deployment options.
In this role you will:
- Work in a team of highly skilled engineers to perform software engineering duties such as: problem analysis, code review, design, develop, test, troubleshoot, document and support.
- Collaborate with cross-functional teams to continuously improve test strategies and processes.
- Conduct end-to-end testing to validate functionality, stability, and integration.
- Evaluate, improve, and maintain information security throughout the virtualized infrastructure
- Drive virtualization best practices across customer enterprise
- Optimize network hardware and software to enable virtualization integration
- Detect early signals of at-risk features and applications about our platform product
- Work with our DevOps team to build and develop test tools and automation
- Coordinate cross-functional processes to deliver customer needs
- Collaborate closely with other organizations outside of Infrastructure Engineering to address new Teradata features and applications
- Perform root cause analysis of customer reported issues
- Contribute to product documentation and manuals
The successful candidate will have a deep understanding of virtualization and will be responsible for designing, implementing, and maintaining our platform infrastructure on-prem solution. They will work closely with cross-functional teams to ensure that our platform infrastructure is efficient, reliable, and scalable.
Who You'll Work With
This position is for a Staff Virtualization Engineer for our Platform Infrastructure team. Our team is comprised of engineers working on developing the latest on-premises solution leveraging the most current virtualization technology (e.g., KVM, VMware), while driving to provide the highest performance on these newest offerings.
What Makes You a Qualified Candidate
- Expert knowledge of virtualization technology including hypervisors and network virtualization
- Expert knowledge of KVM and Harvester
- Expert knowledge of vSphere, vSan, vMotion, vCenter and/or vRa
- Expert knowledge of best practice VMware deployment techniques
- Knowledge of VMWare alternatives (KVM/Nutanix, RedHat/OpenShift)
- Solid knowledge in automating VMware environment using any of the following language PowerCLI, python, go
- Has experience using Infrastructure as Code like Terraform to deploy VMware components
- Has experience debugging issues within vSphere cluster including but not limited to pktcap-uw, esxtop and esxcli
- Expert knowledge of Deploying Virtualization Solutions in an Enterprise environment
- Knowledge of L2 and L3 network protocols
- Strong understanding of cloud technologies, such as AWS, Azure, and GCP
- Knowledge of programming/scripting languages, such as Python, PowerShell, or JavaScript
- VMware Certified Advanced Professional
Minimum Requirements
- Bachelor of Science degree in Computer Science, Computer Engineering, or related discipline with 7+ years of work experience
- Masters degree in Computer Science, Computer Engineering or related discipline with 5+ years of work experience
- PhD in Computer Science, Computer Engineering or related discipline with 2+ years of work experience requirement
What You'll Bring
- Broad understanding of technology and systems while investigating and solving complex problems
- Consolidate or expand reports to communicate effectively to the appropriate audience (e.g., Executives, customers, team members)
- Demonstrate excellent analytical and judgement skills using factual and qualitative information from multiple sources
- Openness to learn new things and work in a collaborative team environment
- Delivers commitments on time with highest quality. Demonstrates speed as a habit and has a bias for action
- Finds ways to learn and evolve, is curious, dives deep and asks questions
Why we think you will love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
#LI-SK1
Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. If you require accommodations during the interview process, please let your recruiter know and we will work with you to meet your needs.