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TAP Engineering

60 Tap Engineering Desktop Support Jobs Hiring Near You

TAP Engineering

Software Engineer Level 1

Laurel, MD · On-site

$105K - $130K/yr

Active TS/SCI with Polygraph | Experience: 7+ Years | Compensation: $105,000 - $130,000 Position Overview TAP Engineering is seeking a Software Engineer Level 1 to support research, development, and ...

TAP Engineering LLC

Software Engineer Level 1

Laurel, MD · On-site

$105K - $130K/yr

Active TS/SCI with Polygraph | Experience: 7+ Years | Compensation: $105,000 - $130,000 Position Overview TAP Engineering is seeking a Software Engineer Level 1 to support research, development, and ...

TAP Engineering LLC

Software Engineer Level 1

Laurel, MD · On-site

$105K - $130K/yr

Active TS/SCI with Polygraph | Experience: 7+ Years | Compensation: $105,000 - $130,000 Position Overview TAP Engineering is seeking a Software Engineer Level 1 to support research, development, and ...

TAP Engineering

Electrical Engineer

Columbia, MD · On-site

$110K - $170K/yr

... TAP Engineering is seeking an Electrical Engineer to join our team. If you are a highly motivated ... The Electrical Engineer supports Integrated Product Teams in the design, analysis, manufacture, and ...

TAP Engineering

Software Engineer Level 2

Laurel, MD · On-site

$130K - $138K/yr

... TAP Engineering is seeking a Software Engineer Level 2 (Visualization Developer) to support advanced research and development efforts focused on data visualization, user interface design, and modern ...

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All JobsTap Engineering Desktop Support Jobs

TAP Engineering Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular job types at Tap Engineering?
    What are the most popular jobs at Tap Engineering?
    What are the most popular categories at Tap Engineering?
    Infographic showing various Desktop Support job openings at Tap Engineering in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Desktop Services System Administrator (Level I and II)

    TAP Engineering

    Fort George G Meade, MD • On-site

    $83K - $158K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 5 days ago

    Job description

    Desktop Services System Administrator
    Job ID: TAP00146
    Position: System Admin Level I / II
    Location: Fort Meade, MD
    Category: Technical
    Clearance Requirement: Active TS/SCI with Polygraph (most recent poly within the last 7 years)
    Certification Requirement: DoD 8570 IAT II (Required)
    Education Requirement: B.S in technical discipline
    Experience Requirement: Level I: 3+ with degree, 8+ without degree. Level II: 5+ with degree, 10+ without.
    Compensation Range: $83,000 - $158,000
    Position Overview
    TAP Engineering is seeking System Administrators at the I and II levels to provide Infrastructure Server and Desktop Sustainment services in support of High Performance Computing (HPC) environments. This role enhances and complements HPC sustainment capabilities across two geographically dispersed locations, supporting mission-critical desktop, workstation, and peripheral infrastructure.
    This position focuses on the deployment, integration, configuration, tuning, and operational support of custom Linux-based workstations, peripheral hardware, and desktop ecosystem components in a secure, fast-paced environment.
    Technical Environment
    • Custom Linux-based workstations and desktops
    • Enterprise desktop and workstation hardware
    • Monitors and display systems
    • KVM switches
    • Peripheral devices (keyboards, mice, media converters, etc.)
    • Printers and multifunction devices (HP, Dell, Lexmark, etc.)
    • Structured cabling (Ethernet, fiber, serial, VGA, DVI, HDMI, DisplayPort, etc.)
    • Client/server, storage, and network devices
    • Linux, Unix, and Windows operating systems
    Key Responsibilities (All Levels)
    • Provide support for the implementation, troubleshooting, and maintenance of IT systems
    • Support installation, deployment, integration, configuration, tuning, and operational support of workstation hardware and peripherals
    • Perform day-to-day system operations, monitoring, and incident response
    • Manage daily configuration and operational health of desktop systems
    • Assist users with accessing and using IT systems
    • Provide Tier 1 and Tier 2 support based on experience level
    • Escalate issues appropriately and communicate status to Government and internal stakeholders
    • Support dispatch operations for hardware issues and remain involved through resolution
    • Optimize system performance and resource utilization
    • Support system capacity analysis and planning
    • Maintain accurate system documentation and operational records
    • Follow Government-defined ticketing, change management, and operational procedures
    Level Differentiation
    System Administrator I (Entry-Level)
    Focus: Execution, Tier 1 support, and foundational desktop operations
    • Performs routine desktop and workstation support tasks under supervision
    • Provides Tier 1 (Help Desk) support and basic Tier 2 escalation assistance
    • Supports installation and configuration of workstations and peripherals
    • Assists users with system access and basic troubleshooting
    • Performs standard maintenance, patching, and documentation
    • Supports cabling, hardware setup, and device integration
    • Escalates complex issues to mid-level administrators
    System Administrator II (Mid-Level)
    Focus: Independent operations, Tier 2 ownership, and advanced troubleshooting
    • Independently administers desktop and workstation environments
    • Provides Tier 1 and Tier 2 support, including advanced troubleshooting
    • Performs root cause analysis and remediation
    • Manages daily configuration and operational health of desktop systems
    • Supports Linux, Unix, and Windows desktop environments
    • Executes system deployments, upgrades, and transitions
    • Provides detailed analysis and feedback for escalated incidents
    • Supports dispatch operations for hardware-related issues
    • Configures and manages operating systems and device integrations
    • Implements system enhancements to improve reliability and performance
    • Serves as an escalation point for junior administrators
     Required Qualifications (All Levels)
    • Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
    • DoD 8570 IAT II certification
    • Experience supporting desktop or workstation environments
    • Experience supporting Linux-based or Unix-based systems
    • Familiarity with enterprise IT infrastructure
    • Strong troubleshooting and documentation skills
    • Strong verbal and written communication skills
    • Ability to work effectively in a 24/7 operational environment (as required)
    • Ability to collaborate with Government and contractor personnel
    Benefits Overview
    TAP Engineering offers a comprehensive and competitive benefits package, including:
    • Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
    • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
    • Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
    • Dental & Vision: Employer-paid plans with optional enhancements
    • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
    • Flexible Spending Accounts: Healthcare and dependent care FSAs
    • Tuition Reimbursement: Up to $36,000 per year for approved coursework
    • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
    • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses
    Clearance Requirement
    This position requires the ability to obtain and maintain a Top Secret/SCI security clearance with Full Scope Polygraph, based on a current Single Scope Background Investigation (SSBI/SBI). Clearance and polygraph processing will be completed by the U.S. Government.
    Factors considered for U.S. Government security clearance eligibility include, but are not limited to:
    • U.S. citizenship
    • Favorable criminal history review
    • Education verification
    • Drug and substance use review
    • Credit history review
    • Subject interview
    Additional Information
    By submitting your resume for this position, you acknowledge and agree that TAP Engineering may share your resume and related application materials with its subsidiaries and affiliated companies for consideration for other available positions.
    TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.
     

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