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TAP Engineering

60 Tap Engineering Desktop Support Jobs Hiring Near You

TAP Engineering LLC

Senior Electrical Engineer

Reston, VA · On-site

$146K - $194K/yr

Experience supporting hardware qualification, verification, and production readiness * Background working on defense or mission-critical hardware programs Benefits Overview TAP Engineering offers a ...

TAP Engineering

Software Engineer Level 2

Hanover, MD · On-site

$130K - $190K/yr

Lead and support software development teams to ensure successful project execution * Review and ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering

Software Engineer Level 2

Hanover, MD · On-site

$130K - $190K/yr

Lead and support software development teams to ensure successful project execution * Review and ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering LLC

Senior Software Engineer

Washington, DC · On-site

$170K - $230K/yr

This role focuses on building, validating, and maintaining software that supports advanced systems ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering

CNO Analyst / Programmer Level 3

Hanover, MD · On-site

$175K - $196K/yr

... support * Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering

CNO Analyst / Programmer Level 1

Hanover, MD · On-site

$118K - $148K/yr

Build and support end-to-end data flows and tasking within software systems * Develop applications ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering

Software Engineer Level 3

Hanover, MD · Hybrid

$134K - $162K/yr

This role supports high-performance applications, large-scale data processing systems, real-time ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering LLC

Senior Software Engineer

Washington, DC · On-site

$191K - $254K/yr

This role focuses on building, validating, and maintaining software that supports advanced systems ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering

Software Engineer Level 1

Hanover, MD · On-site

$99K - $125K/yr

Support and execute test procedures for software components * Provide recommendations for improving ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

TAP Engineering

Software Engineer Level 3

Hanover, MD · On-site

$134K - $162K/yr

This role supports high-performance applications, large-scale data processing systems, real-time ... TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will ...

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All JobsTap Engineering Desktop Support Jobs

TAP Engineering Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular job types at Tap Engineering?
    What are the most popular jobs at Tap Engineering?
    What are the most popular categories at Tap Engineering?
    Infographic showing various Desktop Support job openings at Tap Engineering in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    System Administrator Level I-III

    TAP Engineering LLC

    Fort George G Meade, MD • On-site

    $83K - $158K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 5 days ago

    Job description

    System Administrator I / II / III
    Location: Fort Meade, MD
    Clearance: Active TS/SCI with Polygraph (most recent poly within the past 7 years)
    Certification: DoD 8570 IAT II (Required)
    Education Requirement: See Below
    Experience Requirement: See Below
    Compensation Range: $83,000-$158,000
    Position Overview
    TAP Engineering is seeking System Administrators at multiple experience levels (I, II, III) to support large-scale, mission-critical enterprise computing environments. This role is responsible for system operations, maintenance, troubleshooting, and performance optimization across compute, storage, and network platforms.
    The ideal candidate thrives in a fast-paced, 24/7 operational environment and works effectively with cross-functional technical teams to ensure system reliability, performance, and availability.
    Technical Environment
    • Linux operating systems: Red Hat, CentOS, SUSE, and vendor-specific platforms
    • Enterprise compute environments, including clustered and high-performance systems
    • Shared and distributed storage platforms
    • High-speed networking and interconnect technologies
    • Server, storage, and network infrastructure

    Key Responsibilities (All Levels)
    • Implement, maintain, troubleshoot, and sustain enterprise IT systems
    • Perform day-to-day system operations, monitoring, and incident response
    • Support system deployments, upgrades, and transitions to production
    • Provide Tier 1, Tier 2, and Tier 3 support based on experience level
    • Escalate issues appropriately and communicate status to stakeholders
    • Optimize system performance, capacity, and resource utilization
    • Follow established policies, procedures, and operational best practices

    Level Differentiation
    System Administrator I (Junior / Entry-Level)
    • Provide Tier 1 support and routine system administration
    • Assist users with system access and basic issue resolution
    • Support hardware and software refresh initiatives
    • Perform standard maintenance tasks under guidance
    System Administrator II (Mid-Level)
    • Provide Tier 2 and Tier 3 support for moderately complex issues
    • Perform in-depth troubleshooting and root cause analysis
    • Configure, manage, and maintain Linux, Unix, and Windows systems
    • Troubleshoot system integrations, network components, and hardware issues
    • Document findings and provide analysis for escalated incidents
    System Administrator III (Senior / SME)
    • Serve as a technical lead and subject matter expert
    • Resolve highly complex system, hardware, and software integration issues
    • Support system design, architecture, and infrastructure planning
    • Analyze system interdependencies to improve operational reliability
    • Mentor junior administrators and lead major incident response efforts

    Education & Experience Requirements
    • System Administrator I:
      • 3+ years with a degree or 8+ years without a degree
    • System Administrator II:
      • 5+ years with a degree or 10+ years without a degree
    • System Administrator III:
      • 10+ years with a degree or 15+ years without a degree

    Required Qualifications
    • Active TS/SCI with Full Scope Polygraph
    • DoD 8570 IAT II certification
    • Experience administering Linux-based systems
    • Strong troubleshooting, documentation, and communication skills
    • Ability to work effectively in a 24/7 operational environment

    Benefits Overview
    TAP Engineering offers a comprehensive and competitive benefits package, including:
    • Paid Time Off: 15-25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
    • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
    • Medical Coverage: Free medical insurance for employees; optional buy-up plans for dependents
    • Dental & Vision: Employer-paid plans with optional enhancements
    • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
    • Flexible Spending Accounts: Healthcare and dependent care FSAs
    • Tuition Reimbursement: Up to $36,000 per year for approved coursework
    • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
    • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses

    Clearance Requirement
    This position requires the ability to obtain and maintain a Top Secret/SCI security clearance with Polygraph, based on a current Single Scope Background Investigation (SSBI/SBI). Clearance and polygraph processing are conducted by the U.S. Government.
    Factors considered include, but are not limited to:
    • U.S. citizenship
    • Favorable criminal history review
    • Education verification
    • Drug and substance use review
    • Credit history review
    • Subject interview

    Additional Information
    By submitting your resume, you acknowledge that TAP Engineering may share your application materials with its subsidiaries and affiliated companies for consideration for other available positions.
    TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

    Apply