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SYS Integration

34 Sys Integration Customer Service Representative Jobs Hiring Near You

SYS Integration

GSA Team Lead

Kansas City, MO · On-site

$15.50 - $20.25/hr

... IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of ...

SYS Integration

Salesforce Lead Developer

Washington, DC · On-site

$62.75 - $83.25/hr

Washington DC metro area Salesforce Lead Developer Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide ... Strong Customer Service skills * Strong Troubleshooting Capabilities * Proven Computer Networking ...

SYS Integration

Intelligent Systems Architect

Washington, DC · On-site

$254K/yr

Data Scientist Systems Integration, Inc. (SII) is a leading provider of customer experience, data analytics and digital transformation solutions . We are seeking a highly skilled Intelligent Systems ...

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Infographic showing various Customer Service Representative job openings at Sys Integration in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, and 33% Remote job distribution.

GSA Team Lead

SYS Integration

Kansas City, MO • On-site

$15.50 - $20.25/hr

Full-time

Posted 9 days ago

Job description

Location: Kansas City, MO

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII has opportunities for a qualified Call center Customer Service Team Lead located in Kansas City, MO to support a Federal Government Program. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!

Responsibilities:

  • Responsible for overseeing daily customer service operations
  • Supervises contractor customer service personnel.
  • Ensures compliance with KPIs, metrics and performance standards to ensure excellent customer experience.
  • Serves as primary liaison between the contractor and the Government.
  • Responds to calls, chats and customer inquiries during peak periods when contact volume exceeds available staffing.

Qualifications:

  • Must have a Public Trust clearance status and must maintain any required clearances or suitability determinations.
  • Excellent verbal and written communication skills.
  • Ability to manage customer interactions professionally, efficiently, and with a high degree of accuracy.
  • Proficiency with CRM systems, Salesforce preferred.
  • Ability to use Google Workspace and other productivity tools.
  • Capability to troubleshoot basic technical issues
  • Background in supply chain or logistics.
  • Attention to detail and strong documentation accuracy with excellent typing skills.
  • Ability to work in a fast-paced, metrics-driven environment.
  • Associate's degree and 3 years of relevant experience or 5 years of experience in the primary functional area.
  • Certifications Preferred: Customer service, IT Support, or contact center operations certifications (e.g., HDO, CompTIA, Customer service credentials).

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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