ZipRecruiter

Log In

Stord
Stord

60 Stord Customer Service Jobs Hiring Near You

Stord, Inc.

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...

Stord

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Dallas, TX

$16.25 - $21.75/hr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

STORD

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Site Leader

Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Maintain productivity, customer service and safety standards on a daily basis * Provide superior ...

Stord, Inc.

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Site Leader

Reno, NV

Your mission is to deliver on daily and short-term plans that achieve both customer service and financial objectives, ensuring that Stord's "four walls" operate as a seamless, world-class node in our ...

Stord

Client Support Specialist

Las Vegas, NV

$17.25 - $23.25/hr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Area Manager II

Reno, NV

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Area Manager I

Hebron, KY

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Area Manager II

Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Area Manager II

Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

STORD

Client Support Specialist

Las Vegas, NV · On-site

$17.25 - $23.25/hr

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Area Manager II

Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Area Manager

Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Overnight Area Manager I

Dallas, TX

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Area Manager I

Hebron, KY

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

ICQA Operations Manager

Las Vegas, NV

... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...

Stord

Area Manager II

Reno, NV

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

Stord

Area Manager II

Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today ... Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.

previous pagenext page

Showing results 21-40

All JobsStord Customer Service Jobs

Stord Jobs Information

Do workers at Stord get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Does Stord pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers at Stord worry about hours?

Some people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Stord workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.

Do Stord managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do jobs at Stord spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.

How easy is it to take sick days at Stord?

Some people find it hard to take sick days.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Stord feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Stord get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Stord?

Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Stord enjoy their jobs?

Most people don’t enjoy their job.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Stord recommend working with their team?

Not many people recommend working with their team.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Stord?

Most people didn’t get enough training when they started.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Stord?

Most people aren’t given support to advance their career here.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Stord’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Stord is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

What are the most popular job types at Stord?

    What are the most popular jobs at Stord?

    What are the most popular categories at Stord?

    Infographic showing various Customer Service job openings at Stord in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 63% Physical, 2% Hybrid, and 35% Remote job distribution.

    Head of Customer Experience

    Stord, Inc.

    Atlanta, GA • On-site

    $133K - $170K/yr

    Full-time

    Re-posted 2 days ago

    Stord rating

    3.1

    Company rating: 3.1 out of 10

    Based on 7 frontline employees who took The Breakroom Quiz

    Job description

    Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
    By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
    With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
    Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
    As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end customer journey and the long-term health of our global enterprise portfolio. Reporting directly to the Vice President of Customer Experience, you will bridge the gap between high-level business strategy and operational execution.
    You will lead a high-impact organization of Directors and Managers, fostering a culture of radical customer-centricity and commercial rigor. Your mission is to scale a world-class CX framework that ensures 100% retention, optimizes P&L performance, and positions the company as a strategic partner to the world's most complex brands.
    What You'll Do:
    • Strategic Leadership: Execute and operationalize the global CX roadmap, ensuring cross-functional alignment and measurable delivery against strategic objectives to create a seamless "onboarding-to-advocacy" lifecycle.
    • Executive Governance: Lead executive engagement for top-tier accounts, partnering with the VP of CX on strategic escalations and enterprise-level decisions.
    • P&L & Financial Stewardship: Own the financial health of the enterprise customer portfolio, driving account-level profitability, revenue optimization, renewal strategy, and disciplined management of margin, credits, and AR exposure
    • Framework Architecture: Define and standardize the "Gold Standard" for account management, including the evolution of Quarterly Business Reviews (QBRs) and proactive churn-mitigation playbooks.
    • Organizational Scaling: Lead, mentor, and scale a multi-layered team. You are responsible for succession planning and developing the next generation of CX leadership.
    • Cross-Functional Synergy: Partner with Product, Operations, and Marketing to translate customer feedback into product roadmaps and operational improvements, ensuring the voice of the customer drives enterprise-wide change.
    • Market Intelligence: Act as a thought leader, providing the Executive Leadership Team (ELT) with data-driven insights on competitive threats, market shifts, and emerging ecommerce trends.

    Basic Requirements:
    • Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at least 5 years in a "Manager of Managers" capacity within a high-growth environment.
    • Commercial Mastery: Proven track record of managing multi-million dollar portfolios and successfully navigating high-stakes contract negotiations and renewals.
    • Analytical Rigor: Ability to transform complex data sets into actionable strategies that improve Net Promoter Scores (NPS), Customer Satisfaction (CSAT), and Gross/Net Retention.
    • Operational Excellence: Deep understanding of the "Integrations and Implementations" lifecycle-you understand that a great customer experience begins long before the first order is shipped.
    • Influence & Presence: Exceptional communication skills with the ability to influence internal executive stakeholders and external C-suite clients.
    • Strategic Growth Mindset: A history of identifying "white space" within existing accounts to drive upsell/cross-sell opportunities in collaboration with Sales teams.
    • Ability to travel up to 50% domestically to our customer or network sites.

    Bonus Points:
    • Domain Expertise: Deep background in Supply Chain, 3PL, Warehouse Fulfillment, or Global Ecommerce.
    • Transformation Experience: Proven ability to lead teams through periods of significant organizational change or business transformation.
    • Tech Savvy: Advanced proficiency in CRM ecosystems (Salesforce/Gainsight) and data visualization tools (Tableau/PowerBI).

    What Stord employees say

    Pay

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply